The Product Coalition
OCTOBER 21, 2021
Which problems solve user pain points faster? Is it worth pursuing and will it actually bring value to the customer? You thought deciding on a prioritization framework was enough So, you’ve chosen a framework, but are you actually using it? Which features help deliver the most value?
Userpilot
APRIL 21, 2024
This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
OCTOBER 14, 2022
Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight.
Gainsight
JULY 12, 2023
As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No No pressure!)
Gainsight
JUNE 11, 2019
We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. The customer, of course! So it makes sense that this is happening—both organically and as part of a customer-centric strategy. So far, so obvious! Usage Data.
ProductPlan
SEPTEMBER 30, 2021
Product professionals talk to customers and stakeholders to understand what’s important to them. They unpack their pain points to get to the root cause. We conduct customer research and stakeholder alignment so we can figure out what matters. The Downsides of Prioritization Frameworks.
Mixpanel
NOVEMBER 8, 2021
Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). Start by talking to business stakeholders, like your leadership, customer success, marketing and more. With product metrics.
Expert insights. Personalized for you.
200 
Let's personalize your content