Tue.Dec 21, 2021

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2021 on Inside Intercom

Intercom, Inc.

Another year draws to a close, and there won’t be many people sorry to leave this one behind us. From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. It has often felt like a year we’d rather forget, even if it turns out to be a year we’ll long remember. And yet, here at Intercom, we have been determined to make the most of these difficult times.

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Four Frameworks to Help You Define Product Metrics

The Product Coalition

You can find numerous articles out there that will rattle off a list of “essential e-commerce metrics” however the problem with these are… Continue reading on Product Coalition ».

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Why Design Thinking Matters

Product Management Unpacked

How product managers can identify the right customer problems to solve. Perhaps Albert Einstein summed up successful product management best when he said, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.”. Product management, at its heart, is about managing a process that develops solutions to problems.

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The Overnight Product Manager

The Product Coalition

Restaurants don’t put an Apprentice Chef in charge of the kitchen overnight, so why do we do this with Product Managers? Photo by Sebastian Herrmann on Unsplash Whilst it has been around for decades, product management has grown rapidly over the last few years. Executives have been watching the success of product led scale ups and are kicking off transformation projects to rapidly establish or scale their product management capability.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Rerun: Product-Led Growth – Ashley Smith on The Product Experience

Mind the Product

Ashley Smith has a long career in helping early-stage startups scale into successful organisations. In this rebroadcasted episode, Ashley talks to our hosts about product-led growth, and how everyone can and should do it. Listen to more episodes… Featured Links: Follow Ashley on LinkedIn and Twitter | OpenView Partners Product-Led Growth Index Episode transcript Lily Smith: 0:00 Hey, Randy, it’s holiday season [.

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The most effective channels to gain customer feedback: Part 1 of 2

Mind the Product

The term "customer development" is attracting not only startups that create digital products but also offline businesses owners. In this post, we explain why it is so important, and share several ways to collect it. [.] Read more » The post The most effective channels to gain customer feedback: Part 1 of 2 appeared first on Mind the Product.

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Artificial Intelligence for Localization: Cutting Through the Hype to Develop Our Product

The Product Coalition

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. Many people try to imagine AI at work in their own lives, picturing it almost as a panacea, a red pill that fixes everything.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

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Mobile Development Technical Prerequisites

The Product Coalition

Guest post by Simon Wardan, Solution Architect at Terem Technologies Mobile development isn’t too dissimilar from delivering other forms of software, but it does have some unique considerations, especially if mobile app development is new to your product or business. If you start mobile development without meeting the right prerequisites then you can end up with some critical blockers that impact delivery.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Being Black in UX Research with Dr. Lisanne Norman of Gusto

UserInterviews

Creating inclusive research environments, for participants and practitioners.

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How to Create Data-driven Product Roadmaps, and Avoid the McClane Mentality (Part 2)

The Product Coalition

Learn how to create data-driven product roadmaps in this part2 of the series, and how to avoid shooting from the hip on your product… Continue reading on Product Coalition ».

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The 5 Essentials of a Successful Embedded SaaS BI Application

Qrvey

The business analytics market has gotten pretty big over the last 20 years. There are now dozens of companies touting hundreds of different business intelligence and business analytics solutions. But not all of these solutions are well-suited for the specific needs of software-as-a-service (SaaS) companies like yours. In fact, over 95% of business intelligence and.

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Productboard’s top 5 features from 2021

ProductBoard

Fresh off our ’80s-themed company kickoff, we present to you: Productboard’s Top 5 Features from 2021! Timeline roadmaps & roadmapping enhancements Salesforce opportunity feedback Productboard Platform & Features API Product-level permissions for enterprise companies Smart suggestions for linking insights to feature ideas faster Here, take a look for yourself… As always, send us your product ideas.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Monitoring AWS EC2 Cloud Instances with AWS CloudWatch

eG Innovations

What is AWS EC2? Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment.

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Product Coaching and “Show, Don’t Tell”

Mironov Consulting

I sometimes find product management teams composed entirely of first-timers, where not a single person has any previous experience as a product manager. This presents a fundamental challenge: how do we train or skill up a whole product team from scratch?