Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Bistro

MARCH 16, 2021

The most powerful phrase in product management isn’t something witty about product market fit, or positioning, or market segmentation. No, it is a very simple 3 or 4 words, depending on whether you employ a contraction or not. It’s my fault. That is it. Simple, but very difficult. Perhaps one of your developers pushed a bad bit of code to production, or you have lost some customer data, or your procurement team failed to buy enough 1% tolerance resistors, and you are getting 100% f

Weak Development Team 195

Weak Development Team Product Management Product Manager User Testing 195

Mind the Product

MARCH 16, 2021

Product changes are an inevitable part of any business. Whether it’s a whole new release or just an update, product improvements are what keeps customers coming back. Something this important needs to be communicated successfully to ensure that the customers know the changes and how they will benefit them. Let’s look at how you can [.]. Read More. The post How to Keep Customers Satisfied When Announcing Product Changes appeared first on Mind the Product.

User Testing 217

User Testing Customer Experience Product Research User Experience 217

The Product Bistro

MARCH 16, 2021

The most powerful 3 words in a Product Manager's vocabulary is "It's My Fault." The blame game should not be in your toolbox, you own the product, act like it. Your team will thank you.

Product Management 195

Product Management Product Manager Management Management 195

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

The Product Coalition

MARCH 16, 2021

A few days back my father came to me and asked what I do at work. I explained to him what Product Managers do. I told him that Product managers are responsible for guiding the success of a product and that they lead the cross-functional team that is responsible for building, scaling, and supporting it. However, as I was explaining to him, I understood that this textbook definition doesn’t offer many insights.

Research Software 152

Research Software Feedback Software User Testing Data Visualization 152

Userpilot

MARCH 16, 2021

Every email you write is a customer retention email. Fact. Don’t treat emails as merely transactional, think of them as opportunities to build relationships and trust in every step of the user journey. Whether it’s – a password reset, a new feature announcement or a discount offer – this is your chance to remind your user of the value you bring them.

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Customer Experience Customer Feedback Branding UX 98

The Product Coalition

MARCH 16, 2021

Launch Twitter Stories?—?A Product Case Study Introduce Twitter stories as a feature and back it with proper data to pitch the idea to Jack Dorsey. Introduce Twitter stories as a new feature Let’s understand what is Twitter? Understanding Twitter Twitter is a micro-blogging and social networking service, on which users post and interact with messages known as “tweets”.

Research Software 139

Research Software Data Visualization Advertising Product Research 139

ProductBoard

MARCH 16, 2021

Creating product roadmaps is one of the main reasons customers choose Productboard. We’ve heard customers say (to the tune of “Help” by The Beatles): (Help!) I need a roadmap. (Help!) Not just any roadmap. (Help!) You know I need direction. Help! When we were smaller we had fewer customers than today I never needed anybody’s help in any way But now these days are gone, I’m not so self-assured.

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Roadmap Customer Experience 98

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

The Product Coalition

MARCH 16, 2021

User stories are an important part of product development, which means they’re something that any product manager worth their salt needs to master! User stories might be confused with user personas , as user personas are more commonly known across a variety of disciplines, but they are in fact very different things. You might have seen user stories in their most common formula: But that’s not the full story.

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User Testing Agile Customer Experience Certifications 116

ProductBoard

MARCH 16, 2021

Today is an exciting day at Productboard. Not only because we’re launching customer-centric roadmaps, but because we’re doing so with a new team member, Srinivas Krishnamurti (SK), who joins us as our new SVP of Product! In his new role, SK will lead our product team and oversee product strategy and development. “Having been a product manager for the last 20 years, I’ve spent a fair share of my.

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Roadmap Product Strategy Strategy Development 93

The Product Coalition

MARCH 16, 2021

If you’re looking for somewhere to start, it’s here Continue reading on Product Coalition ».

Product Management 153

Product Management Product Manager Management Management 153

UserInterviews

MARCH 16, 2021

Sweep away inefficiencies, Marie Kondo your research repository, and improve research visibility.

User Testing 111

User Testing Customer Experience 111

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

MARCH 16, 2021

Case Study: Improve LinkedIn as a platform to reduce the churn due to degradation of content quality on the platform “Several users have started complaining about the quality of content on LinkedIn of late?—?claiming that it’s slowly turning into Facebook/Instagram. As a PM you’ve been tasked to solve this problem and figure out a scalable way to ensure high-quality content reaches the right person.

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Framework Reference UX Product Management 78

TryMyUI

MARCH 16, 2021

The COVID-19 pandemic has transformed the idea of working from home. While there are some downsides related to working from home, it also allows you to utilize innovative technologies that expand the potential of your team. Learn why and how in this thorough guide. The post 3 Ways Working from Home has Changed Collaboration appeared first on TryMyUI Blog.

Technology 64

Technology Blog 64

The Product Coalition

MARCH 16, 2021

In 2021, it’s hard to find people who prefer calls and real communication with staff to texting messages and making orders online. It’s a large problem for night clubs: guests have to wait for servers, talk to them, and then wait for an order to come. Plus, it’s a difficult task for a club to control cash flows: who paid, and who didn’t. What if all these tasks were handled with text?

User Testing 89

User Testing Document Product Research Testing 89

Gainsight

MARCH 16, 2021

We just finished our first completely-virtual company kickoff at Gainsight—Outcomes 2021. We think many were naturally dreading the idea of 2 days of video meetings, but it turns out the team knocked it out of the park. One Gainster remarked, “this is the best kickoff we’ve ever had—better than any of the in-person ones.” We don’t know if that’s a compliment or an indictment of past performances, but we’ll take it as a positive.

Events 52

Events Customer Feedback Customer Experience Feedback Software 52

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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