Wed.Nov 18, 2020

How Internal Software Empowers Employees and Amplifies Talent Recruitment


We know the many benefits of utilizing software that makes life easier. Hello, video conferencing in 2020!) And yet, executive buy-in for implementing internal software solutions is often at the bottom of the budget and resource list.

#mtpcon Digital (Autumn): Day 1 Highlights

Mind the Product

Following awesome keynotes by Benedict Evans, Spectra (Adaora) Asala, and Mary Poppendieck, plus six interactive breakout sessions covering topics such as inclusive design, building teams, and tricks to winning the leadership game, day one of #mtpcon Digital (the Autumn edition!)

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Find Your New Favorite (Free) Product Management Tool


Long gone are the days when product managers had to cobble together their own tools or repurpose those intended for others in order to manage their responsibilities. Now there are so many PM-focused applications and software choices out there that it can be hard to know where to start.

Q&A with Digital Transformation Experts: Liz Jensen from Visa


As a business concept, we’ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

3 Types of Innovation Framework: Unlock Better Innovation Outcomes


In our previous post we explained that, to bring clarity to any conversation on innovation, you need to distinguish between three different types of innovation , heavily borrowed from Harvard professor Clayton Christensen: efficiency, sustaining, and transformative innovation.

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S.H.O.P.: Making the move Online

Inside Intercom

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.

The Secret Power of SaaS and Its Dark Side: All You Need to Know About Power Users (And How to Get More of The Real Ones)


Power users. Everybody thinks they know one when they see one. But how well do you really know your power users? What makes them power users instead of regular users? And are they always the ones you should chase? You must be getting a hint what’s the answer to this one from the title!).

ONE THING on Thanksgiving

Product Culture

Next week is the American holiday of Thanksgiving. We won’t be having lots of friends and relatives over for a meal this year, alas. But there are somethings to be thankful for, even in times of hardship. I’d like to take a moment and thank a bunch of you for your help and inspiration this year.

Why Customers Expect a Modern Digital Experience with Corporate Digital Products


What was your last experience with a digital product like? You may not even remember. Technology has become so seamlessly ingrained into our everyday routine that we don’t even think about it as an “experience.”

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Igniting Viral Growth and Building a User Community: A Conversation You Just Cannot Miss

NextBigWhat co-founder and co-CEO Alex Zhu takes us through his journey coming from an enterprise software background to starting an education startup and then pivoting into

New dynamic customer segmentation enables a deeper understanding of customer needs


Zero in on your target customers’ needs, faster With Productboard’s dynamic customer segmentation and Salesforce integration, product managers finally have a quick and seamless way to understand customer needs and strategically segment using customer feedback and data from Salesforce and other CRMs.

Transforming customer support with automation: Key trends and challenges for support leaders

Inside Intercom

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape.

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Using Design Thinking to Increase Diversity and Inclusion in User Experience

dscout People Nerds

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.