Innovatemap

NOVEMBER 18, 2020

We know the many benefits of utilizing software that makes life easier. (Hello, video conferencing in 2020!) And yet, executive buy-in for implementing internal software solutions is often at the bottom of the budget and resource list. Company leaders will quickly invest in solutions that make their product or service better for customers. But they are more hesitant to invest in technology to be utilized internally.

Research Software 52

Research Software User Testing Customer Experience Technology 52

Alchemer Mobile

NOVEMBER 18, 2020

As a business concept, we’ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals.

Data Visualization 246

Data Visualization User Friction Customer Experience Transportation 246

Intercom, Inc.

NOVEMBER 18, 2020

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.

Customer Experience 239

Customer Experience Presentation Startups Positioning 239

Mind the Product

NOVEMBER 18, 2020

Following awesome keynotes by Benedict Evans, Spectra (Adaora) Asala, and Mary Poppendieck, plus six interactive breakout sessions covering topics such as inclusive design, building teams, and tricks to winning the leadership game, day one of #mtpcon Digital (the Autumn edition!) got our final 2020 conference off to a flying start! As always we began the [.].

Leadership 169

Leadership Product Management Product Manager Management 169

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Data Visualization

Intercom, Inc.

NOVEMBER 18, 2020

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

ProductCraft

NOVEMBER 18, 2020

Long gone are the days when product managers had to cobble together their own tools or repurpose those intended for others in order to manage their responsibilities. Now there are so many PM-focused applications and software choices out there that it can be hard to know where to start. Some tools focus solely on a. Read more » The post Find Your New Favorite (Free) Product Management Tool appeared first on ProductCraft by Pendo.

Product Management 105

Product Management Product Manager Management Management 105

ProductBoard

NOVEMBER 18, 2020

Zero in on your target customers’ needs, faster With Productboard’s dynamic customer segmentation and Salesforce integration, product managers finally have a quick and seamless way to understand customer needs and strategically segment using customer feedback and data from Salesforce and other CRMs. Product teams can use segmentation to quickly prioritize the most strategic features for key.

User Testing 98

User Testing Customer Feedback Product Management Product Manager 98

Product Culture

NOVEMBER 18, 2020

Next week is the American holiday of Thanksgiving. We won’t be having lots of friends and relatives over for a meal this year, alas. But there are somethings to be thankful for, even in times of hardship. I’d like to take a moment and thank a bunch of you for your help and inspiration this year. Dozens and dozens of you for working so hard in my workshops Teresa Torres, product discovery maven, for setting a great example of saying “no” Barry O’Reilly for making it OK to post pictures of “quaran

Product Research 52

Product Research Workshop Enterprise Messaging 52

Innovatemap

NOVEMBER 18, 2020

What was your last experience with a digital product like? You may not even remember. Technology has become so seamlessly ingrained into our everyday routine that we don’t even think about it as an “experience.” This is a consideration to keep in mind when defining what a modern digital experience is – sometimes it’s as simple as picking up your phone and using a navigation app to find your new client’s office, or ordering food to be delivered later in the day.

Customer Experience 52

Customer Experience Technology User Experience Branding 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

NextBigWhat

NOVEMBER 18, 2020

Musical.ly co-founder and co-CEO Alex Zhu takes us through his journey coming from an enterprise software background to starting an education startup and then pivoting into Musical.ly. He talks about the distribution hacks they used to instrument viral growth and how they think about fostering their user community. The post Igniting Viral Growth and Building a User Community: A Conversation You Just Cannot Miss appeared first on NextBigWhat.

Education 52

Education Enterprise Startups Product Management 52

dscout People Nerds

NOVEMBER 18, 2020

User Testing 97

User Testing 97

Userpilot

NOVEMBER 18, 2020

Power users. Everybody thinks they know one when they see one. But how well do you really know your power users? What makes them power users instead of regular users? And are they always the ones you should chase? (You must be getting a hint what’s the answer to this one from the title!). Unlike the popular opinion, determining who your power user is not as simple as counting the web sessions.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

dscout People Nerds

NOVEMBER 18, 2020

User Experience 64

User Experience Customer Experience 64

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research