Product Culture

MAY 11, 2022

Airbn b has just announced that all of its employees can remain remote forever, keeping their cushy San Francisco salaries even if they move to the boondocks. What do product people think of this? Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly. Name. *. First Name. Last Name. Email. *. Our Privacy Policy. *. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.

Product Research 52

Product Research Naming Consulting User Testing 52

Intercom, Inc.

MAY 11, 2022

Complexity hampers our ability to move quickly. At Intercom, keeping it simple means being deliberate about getting things into our customers’ hands in the most straightforward way. We often fall into the trap of assuming that the more complex a product, the more powerful it is. At Intercom, we steer away from complexity and keep things simple. Keeping things simple leads to solutions that are easier to build and maintain, and more intuitive for our customers.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

The Product Coalition

MAY 11, 2022

Metrics Pyramid, Metrics Hierarchy, Unit Economy, Funnels?—?there are many ways to connect and organize metrics and dashboards. Choosing the right approach is 80% of success. As a consultant on advanced analytics, I often hear, “ Our business metrics were rising. But as we were cracking a bottle to celebrate, the metrics suddenly dropped ”. In most cases, such happens because the metrics hierarchy rule* was not respected.

Data Visualization 135

Data Visualization User Testing Customer Experience Analytic Tools 135

Intercom, Inc.

MAY 11, 2022

IVR stands for interactive voice response, and is a tool typically used to respond to customer queries at call centers. . IVR deflection is a specific technique that seeks to improve the IVR customer experience, allowing customers to have a multichannel experience. . “Most of us are familiar with the experience of calling a customer service line and being prompted with automated voice responses” For instance, when a customer calls for customer support via the telephone, IVR deflectio

Customer Experience 118

Customer Experience Reference Education Technology 118

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Data Visualization

The Product Coalition

MAY 11, 2022

Writing about Product, Experimentation and Analytics without fear. Continue reading on Product Coalition ».

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Johanna Rothman

MAY 11, 2022

We often think that finishing a story from the backlog is “just” tactical. However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. Finishing a story creates a new decision point, for both the product and the corporate strategy. The more often we iterate strategically, the more we exhibit business agility.

Product Research 96

Product Research Feedback Loop Strategy User Testing 96

ProductBoard

MAY 11, 2022

This post is part one of a two-part series to understand the challenges of cross-functional communication, why it’s worth fighting for, and winning strategies from the field. Watch a recording of the full discussion here. Working collaboratively with teams across different functions is something that most product leaders know is important, yet its pursuit often causes frequent headaches.

Strategy 52

Strategy Product Management Product Manager Management 52

TryMyUI

MAY 11, 2022

When it comes to prototype usability testing, it's crucial to get accurate feedback and data so you can move forward in the UX design process. One of the best ways to ensure accuracy is by writing appropriate tasks for your users to follow. However, this is not an easy feat. Because prototype usability testing features incomplete designs and user interfaces, there is an art to how you set up tasks.

User Testing 52

User Testing Testing Customer Feedback UX 52

airfocus

MAY 11, 2022

Product initiatives are a set of key tasks that need to be completed to hit the product goal. Do you want to know more about them? Read the article.

Article 40

Article Product Goals Product Management Product Manager 40

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. As argued in the intro of the book, even though enterprise software makes up a big share of the total software market, most Product Management books still focus on consumer products only as well as ignore that enterprise software product

Enterprise 120

Enterprise User Testing Feedback Software Technical Advisors 120

PMLesson's Ace the PM Interview

MAY 11, 2022

Nowadays, it's almost impossible to go long without hearing some reference to "the cloud" in one way or another. It seems as though, more often than not, software products are delivered to customers "as a service," that is, through the cloud. Needless to say, though, someone must be responsible for building and maintaining the cloud for this to happen in the first place.

Certifications 52

Certifications Data Visualization Software Developers Software Development 52