The Product Coalition

JUNE 24, 2020

The PM Quadrants. What is each flavour of product manager responsible for? In my previous post, I introduced the four different flavours of product manager, depicted by the PM quadrants matrix. What are the four flavours of product manager? In this post, I’ll go into the responsibilities for each of the four ‘flavours’ of product manager. As the name suggests, the PM quadrants are four sections, depicted on a 2x2 graph.

Research Software 148

Research Software Analytic Tools Product Research User Testing 148

Johanna Rothman

JUNE 24, 2020

In a conversation about product quality, the product owner said, “If the testers found the problems faster, we would be done faster.” The tester said, “If the developers didn't put so many problems in, we'd be done by now.” The developer said, “If you didn't pressure me so much, I could have done a better job.” They're all right.

Reporting Tools 79

Reporting Tools Weak Development Team Product Research User Testing 79

Bain Public

JUNE 24, 2020

The first and paramount responsibility of a product manager is the difficult task of building a shared understanding of the product strategy through listening, influencing, and repeating. While half of your time should be spent on the creation and management of the product strategy , another portion must be devoted to repeating it. State it to team members, and say it again to the CEO.

User Testing 52

User Testing Customer Experience Document Customer Feedback 52

Alchemer Mobile

JUNE 24, 2020

A huge number of consumer transactions now happen digitally due to COVID-19. As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. Companies and product managers across all industries have leveled up their in-app engagement processes and are increasing their efforts to personalize, segment, and understand their customer base even down to the individual level.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

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Data Visualization

Intercom, Inc.

JUNE 24, 2020

The Conversational Support Funnel helps modern support teams provide personal, efficient support to customers, at any scale. Learn how to set up and optimize the funnel with the new Starter Kit guide ??. Here’s the predicament: today, customer expectations are at an all time high. At the same time, support teams are grappling with a rise in conversation volumes.

Customer Experience 210

Customer Experience Download Framework Article 210

The Product Coalition

JUNE 24, 2020

TL; DR: The Agile Movers & Shakers Interview w/ Ryan Ripley Today’s guest is Ryan Ripley. Ryan is a Professional Scrum Trainer (PST) with Scrum.org. He hosts the Agile for Humans podcast and most recently co-wrote Fixing Your Scrum: Practical Solutions for Common Scrum Problems with Todd Miller for PragProg. Do you want to get future articles in your inbox?

Agile 146

Agile Feedback Software Customer Feedback Books 146

Strategyzer

JUNE 24, 2020

We work with teams all around the world to help visualize their business idea using tools such as the Business Model Canvas and Value Proposition Canvas. Ideally, teams should quickly test their canvases using experiments, as we’ve documented in the book Testing Business Ideas. But in reality, teams often go down a rabbit hole and forget about their canvases.

Document 145

Document Testing Books Information 145

Emerge Insights

JUNE 24, 2020

Examining the Impact of Bandwidth Usage on Greenhouse Gas Emissions. The post Does Irresponsible Web Development Contribute to Global Warming? appeared first on EMERGE | Digital Product Agency.

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Web Development Web Developers Development Data Visualization 128

Mind the Product

JUNE 24, 2020

In this Mind the Product APAC talk, Jennifer Choi, Head of Product Strategy at Grab explains what she and her team do to better understand their customers whose lives can be very different from their own. Watch the talk in full or read on for a detailed overview. Her key points include: Work hard to understand your [.]. Read More. The post Building Better Products by Understanding Values by Jennifer Choi appeared first on Mind the Product.

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Product Strategy Strategy Leadership 100

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Amplitude

JUNE 24, 2020

As the CEO of a company that serves over 40,000 digital products, I routinely talk about sea changes affecting our customers. Digital trends can take years of buildup and several waves to reach ubiquity. COVID-19 changed that pattern overnight. Today, Amplitude is sharing our digital report quantifying this impact. From early February to early May, customers sent Amplitude 44% more event data.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Centercode

JUNE 24, 2020

Everyone’s under a lot of stress — and unsurprisingly, the companies producing new products are experiencing parallel challenges to the customers they’re serving. The full economic toll of COVID-19 in the foreseeable future is a magnet for uncertainty around new product launches and releases. Many workers are still remote, which means they’re still learning how to minimize friction between new communication protocols and expectations.

Customer Experience 98

Customer Experience User Testing Research Software Product Research 98

ProductCraft

JUNE 24, 2020

Product Love · Justin Dilley, VP of Product at Fullstory: sunsetting features and products This week on Product Love, I sat down with Justin Dilley, the VP of product at Fullstory, a digital experience analytics platform. Prior to joining Fullstory, Justin worked in product management at Home Depot and Amazon. He also holds an MBA. Read more » The post Product Love Podcast: Justin Dilley, VP of Product at Fullstory appeared first on ProductCraft by Pendo.

Analytic Tools 78

Analytic Tools Product Management Product Manager Management 78

Product Solving

JUNE 24, 2020

Join hundreds of other entrepreneurs, product managers, and developers in leveling up your product building skills. Subscribe now so you don’t miss out on the next post! Subscribe now Good product managers understand the map. Great product managers understand the territory. The best product managers build and understand maps so others can understand the territory.

Feedback Software 52

Feedback Software User Testing Data Visualization Customer Feedback 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Centercode

JUNE 24, 2020

Everyone’s under a lot of stress — and unsurprisingly, the companies producing new products are experiencing parallel challenges to the customers they’re serving. The full economic toll of COVID-19 in the foreseeable future is a magnet for uncertainty around new product launches and releases.

Customer Experience 52

Customer Experience Product launches 52

TSIA

JUNE 24, 2020

In a recent poll that was launched as part of TSIA’s Rapid Research Response Initiative, we asked if organizations were monetizing customer success. We also asked, of those that were monetizing customer success, which strategies they were using to ensure the right services were being sold to their customers during this critical time. TSIA believes that if you are not monetizing your customer success capabilities, you’re missing out.

User Testing 52

User Testing Customer Experience Data Visualization Strategy 52

Dear Strategy

JUNE 24, 2020

On this episode of Dear Strategy, we answer the following question…. Dear Strategy: “How do you balance the creation of a long-term strategic plan with the resources needed to execute it?”. After 114 episodes, I’m bound to repeat myself more than a few times. And, in the case of today’s question (or, more accurately, today’s answer), that is most definitely going to be the case.

Weak Development Team 52

Weak Development Team Workshop Strategy Reference 52

Gainsight

JUNE 24, 2020

“Reopening.” That word brings up so many feelings for people right now: excitement, hope, fear, doubt. Are we bouncing back in a “V shape?” Or is our opening going to lead to another closing in the dreaded form of a “W?”. Regardless, business leaders right now must confront the realities in front of them. They must determine how to open their offices and declare when employees can return to work.

Technical Review 52

Technical Review Customer Experience Software Review Data Visualization 52

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Product Culture

JUNE 24, 2020

The best roadmaps are not about features and dates, but about value, the benefits to the customer and to your business. Objectives and Key Results (OKRs) work the same way; the hardest things about both is avoiding the temptation to make them into a glorified “to do” list. Translating features, initiatives, projects, and deliverables back into the reasons why goes against much of our training, but it pays huge dividends when autonomous teams find better solutions to the problems we put in front

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Roadmap Events Books 52

NextBigWhat

JUNE 24, 2020

Apple’s Safari browser will reportedly block Google Analytics, DoubleClick, Amazon, and Optimizely from tracking users and collecting data about their web browsing activity. Safari holds 9.4% of desktop browser market share worldwide and 24.4% of the mobile browser market. This will eventually lead to tough targeting of ads for Apple users. [link]. The post Apple Safari to Block Google Analytics From Collecting Data; What it means for marketers?

Data Visualization 52

Data Visualization Marketing Product Management Product Manager 52