Thu.Mar 19, 2020

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10 Tips For Operating A Virtual Customer Success Organization

Gainsight

Do you remember New Year’s Eve? I do. I’m talking about New Year’s Eve— this year. 2020. The start of a new decade. The twenties. At least now we just say “the twenties” The “aughts” and the “teens” didn’t exactly roll off the tongue. When you look back at January 1, 2020—the hopes, the dreams, the resolutions—it all feels so long ago.

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4 tips on working remotely

The Product Coalition

I'm working with full-time remote teammates since the end of 2019 and we have some learnings to share Continue reading on ProductCoalition.com ».

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If you Pretend Everything’s Under Control Then it Will be

Mind the Product

Why, in Product, it pays to fake it till you make it till you become it. Amy Cuddy’s famous TED talk says that if you fake confidence you will eventually become confident. Cuddy claims that by using confident body language like standing tall with arms on hips, we can convince our brains that we are in fact confident. My favourite practical tip of hers is to do a power stance in the lift on your way up to an interview (or in a toilet cubicle – needs must).

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The Right MVP May Be Simpler than you Think

The Product Guy

Building a product is a huge responsibility, each feature you release takes time, focus and ongoing love. Learning from the best products on the market and sharing my experience with Upstack, MealPal and others to workshop a framework of how to decide what features to include in your product launch, ideas for a focused MVP and understanding the engineering implications of your product decisions.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Documentation is a key when working remotely

The Product Coalition

The Coronavirus outbreak that led to massive remote work reminded me how documentation helps keep productivity Continue reading on ProductCoalition.com ».

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Fun for your thumbs: How do you design essential mobile game UX?

TryMyUI

How can you make your mobile game design an essential experience for your user? What can game designers learn from UX? Guest contributor Luke Smith provides insights on mobile game UX design. The post Fun for your thumbs: How do you design essential mobile game UX? appeared first on TryMyUI Blog.

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AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning

ProductPlan

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. The enormous potential of AI-powered initiatives is both astounding and a little foreboding. With a tsunami-like force, AI and ML continue to radically reshape the way we engage with and navigate the world. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning.

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10 Exciting (and Underutilized) Strategies for Remote, Unmoderated Research

dscout People Nerds

Break out of your methodological rut! Here are a few novel tactics for getting rich insights from remote research.

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Why a UX designer is essential for your next web or mobile app

Imaginary Cloud - Design

In recent years we’ve seen the words “ UX Designer " been thrown around carelessly without the true comprehension of what a UX Designer does. Even so, if you in some way work with technology or design, you probably might have felt compelled to hire one. Let me tell you that you are not alone. That’s why in this article I’m going to shine a light on, not just what UX actually is , but also on what a UX designer actually does and how they can help you achieve a better and functional product.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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What is agile?

The Product Coalition

Agile in a nutshell: Definition, values, principles, methodologies and basic understanding Continue reading on ProductCoalition.com ».

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Key Takeaways From the 2020 State of Product Leadership Report: Europe

ProductCraft

Back in January, our colleagues at Pendo released their third-annual State of Product Leadership report. Each year, this report compiles the survey responses of hundreds of product leaders, who share their job responsibilities, key challenges, and workplace trends. This year’s survey reached a more global audience than ever, with nearly half of respondents living in.

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The Path To Becoming The Most Important Member Of The Executive Team

Gainsight

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue than anyone else at the company. At later stage companies, Success can own more than 80% of the company’s annual revenue.

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Tips and Best Practices for Effectively Working from Home

TSIA

In response to COVID-19, more and more companies, including TSIA, are asking employees to work from home. Because a large portion of our team of Research Executives works remotely on a regular, full-time basis, I thought I’d reach out to them and compile a list of their tips and proven best practices for effectively managing their home workspace, daily routine, and how they stay connected.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Emerge Joins GraphCMS Partner Network

Emerge Insights

As more of our projects leverage Headless Content Management Systems (Headless CMS), we’ve been able to evaluate and work with many of the CMS solutions in the marketplace. One solution that has been standing out to us for a long time is GraphCMS, which was the first Headless CMS to use GraphQL instead of a […]. The post Emerge Joins GraphCMS Partner Network appeared first on EMERGE | Digital Product Agency.

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Three Tools to Help Your New Remote Team Stay Productive

PMLesson's Ace the PM Interview

As companies across the world continue to take precautions against COVID-19, many teams find themselves "suddenly remote" and adjusting to a new set of challenges on top of their daily work. At Exponent , we've been operating as a remote team for most of the past year, with engineers, designers, and PMs spread across several time zones—not to mention thousands of users around the world who are part of our Slack community and Interview Practice forum.

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Introducing Conversion Drivers: Understand the Behaviors Behind Conversion and Drop-Off

Amplitude

Here at Amplitude, we’re excited to announce the launch of Conversion Drivers, a new feature that helps growth and product teams gain a deeper understanding of the customer behaviors linked to conversion and drop-off. You can now use Conversion Drivers to find out what customer actions are propelling (or killing) product usage and growth. With just a few clicks, you’ll be able to not only see what’s happening along your users’ journey, but why.

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Collaboration companies are all set to capture the market as enterprises call for ‘Work From Home’

DemandMatrix

COVID-19 has seriously turned the world upside down. There’s no sector left unaffected by this storm. East Asian countries are the most affected ones. Everything is at lock-down to prevent it from spreading. Enterprises are also making their employees work from home to eradicate the threat of catching this highly contagious infection.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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A Complete Guide to Remote International Research Logistics

dscout People Nerds

When it comes to effective international research, the devil is in the details. Use these essential detail-management tips to create the environment for an effective study.

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5 Best Product Management Conferences (with Live-Streaming)

UXCam Bluespace

We have compiled a list with the best Product Management Conferences to keep you up to date with new trends and industry best practices.

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How Miraka Expanded its Customer Base by Leveraging In-Aisle Exploratory Research

dscout People Nerds

Miraka wanted to see how their values as M?ori brand would resonate with an audience abroad. Remote research was critical to understanding this new market. .

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Slack’s Latest Redesign for Newbies

The Product Coalition

Slack is used by millions worldwide by major corporations to help them work together and stay productive. Credit:Slack Team messaging tools have definitely gained momentum in business collaboration in recent years. Early users of slack were those companies who were heavily focused on collaboration and communication. It’s worth noting that an increasing number of companies are quickly establishing remote-work policies due to the pandemic (COVID-19).

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Bailey Richardson on creative ways to move user communities online

Intercom, Inc.

On this week’s show we’re revisiting a chat I had in October last year with Bailey Richardson, co-author of Get Together , a book that tells you everything you need to know about fostering community. We know that nurturing a sense of community is so important at a time like this, so I caught up with Bailey to get her advice on how companies and groups can cope in the current climate.