Gainsight

JANUARY 27, 2023

In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people all over the world trying to switch on and use their first PC. One afternoon, one of the agents got a call from a disgruntled customer telling him that the coffee holder supplied with the PC was not working.

Customer Experience 52

Customer Experience Data Visualization Product Research Magazine 52

Mind the Product

JANUARY 27, 2023

In this ProductTank Oslo talk, Kristian Collin Berge, Founder of UX Signal shares an example of early-stage product discovery and what the usual problems are. Watch the video to see him talk in full, or read on for an overview of the key points! [.] Read more » The post Unusual business in the product discovery stage by Kristian Collin Berge appeared first on Mind the Product.

Product Research 202

Product Research UX Product Management Product Manager 202

Product Management University

JANUARY 27, 2023

Voice of the Customer (VoC) data gives B2B organizations deeper insights into the business of their target customers so they can build, market, sell, and deliver higher-value products and services that lead to more consistent and predictable growth. In B2B though, voice of customer data is used for more than just products. It’s the foundation for the organization’s strategy and the key to well-coordinated execution plans across product management, product marketing, sales, and customer suc

Data Visualization 130

Data Visualization B2B User Testing Customer Feedback 130

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? If so, you’re in the right place! In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Sound like it’s worth a read? Let’s get right to it then! TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

ProductPlan

JANUARY 27, 2023

If you’ve been in a product for a while, you’ve almost certainly run into the problem of inconsistent documentation. This problem rears its ugly head in lots of places: Requirements spread across product briefs, PRDs, Jira or other workflow management tool tickets, and wireframes Web-based and in-app user guides Sales collateral, especially in B2B situations in which sales execs like to put their spin on the pitch Product roadmaps Inconsistent documentation is, of course, only one example of a l

Roadmap 59

Roadmap Weak Development Team Customer Experience User Testing 59

Centercode

JANUARY 27, 2023

In this episode, Chris Rader, VP of Marketing at Centercode, is joined by Sharon Rylander, Senior Director of UX Research and Strategy at Square Panda and Mario Sancho, Chief Delivery Officer at Centercode, to discuss the past, present, and future of User Testing.

User Testing 52

User Testing Testing Presentation UX 52

airfocus

JANUARY 27, 2023

Product owners need to have the right tools to help them manage and prioritize their work, as one of the most important links in the scrum team's chain. Here are 5 tools for product owners.

Management 40

Management Management Product Management Product Manager 40