October, 2015

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13 Myths And Misconceptions About Product Managers

Street Smart Product Manager

The good news: product management is now being seen as a legitimate profession and increasingly critical to a company’s growth strategy. (Ok, maybe it was always thus in Silicon Valley, but the rest of the world is now catching up.) The bad news: There are still many myths and misconceptions folks have about our profession. Here … Continue reading 13 Myths And Misconceptions About Product Managers.

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Join feedly and help make customer support awesome

Roy Madden

Update: Nov 21st – This position has been filled. We are excited to have Petr join feedly and lead our customer support group. More in this the first week of January. -Edwin. Hello. We are looking for someone to join the feedly team and lead our customer relationship efforts. This is an important role at feedly because you will be in direct contact with our users and will have a direct impact on how successful they are at using feedly.

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Why John is bored at work?

SidsAvenue

John and Steve have been friends for more than a decade now. They were room partners for some time and share a good camaraderie. John was talking to Steve over phone causally and the topic of what's happening at work came to the forefront. John took a deep breath and said he was damn bored with the work. The routine of waking up, getting ready for office has become a Himalayan task.

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Introducing The New Managed Services Ebook!

TSIA

Thank you everyone for an amazing TSW 2015 Service Transformations conference! I hope you learned a lot about Growing Customers Successfully and came away feeling eager to start applying the lessons learned to your business. In case you missed it, I unveiled my brand new ebook at the conference, “How to Avoid the 5 Most Common Mistakes Made in Managed Services.” It’s totally free, and you can download it here !

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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The Design of Job Descriptions: A bottom-up, alignment-oriented approach

Bruno Bergher's Writing

Role ambiguity sucks. It leads to disappointed employees, wasted time, failed interviewing processes. If people don’t know exactly what their role is, they can’t perform. If managers don’t define clearly the roles of their employees, they can’t assess their performance. And a lot of that frustration….

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5 Indispensible Habits Of Great Product Leaders

Street Smart Product Manager

As a product management leader, there are many demands on your time. It’s easy to get sucked into working on the most pressing issues and on meeting other people’s expectations. As “do-ers”, it’s in our nature to jump on these issues immediately. We pride ourselves on our competence to tackle these right away. But when we do … Continue reading 5 Indispensible Habits Of Great Product Leaders.

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Safari Viewer, San Francisco and 3D touch – New feedly for iOS

Roy Madden

The new feedly for iOS is available for download in the App Store. This update takes advantage of the enhancements in iOS 9, reduces crashes, and improves battery consumption. Get feedly for iOS. 01. Safari viewer. We integrated feedly with the new iOS 9 Safari viewer so that when you open websites you can take advantage of the full power of Safari. 02.

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You want consumers but no employees.how contradictory

SidsAvenue

The growth of a company is dependent on its consumer base. The bigger it is, the better it is for the business. Typically for most of the companies the consumer is the middle class, the working class. And this people are dependent on their jobs for money. Ironically, every company is trying to reduce its workforce in the name of efficiency. The workforce of the company is the same middle class, the working class that is their customer too.

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Congratulations 2015 STAR Awards Winners!

TSIA

Thank you everyone for helping make the TSW 2015 Service Transformations conference an unforgettable experience with record high attendance and valuable lessons learned about Growing Customers Successfully. We’d like to take a moment to congratulate the winners of this year's TSIA STAR Awards who were announced on the final day of the conference at the Awards Gala and acknowledge their dedication to excellence!

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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A Trello template for your Product Backlog

Folding Burritos

Since publishing my article on how to organize a large product backlog , I got a lot of questions from readers that wanted more details on the workflow and how to set it up in Trello. That’s why I decided to create a set of template/example boards that you can copy to your own account and tweak as you wish, as well as a sort of FAQ from a couple exchanges I had with readers.

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Discovery vs. Delivery

svpg

Most of us are working on solving some pretty hard problems, and it usually ends up taking some fairly complex systems in order to power these solutions. As such, for most teams there are two very significant challenges to tackle: First, discovering , in detail, what the customer solution needs to be. That includes everything from making sure there’s enough customers that even need this solution (the demand) and then coming up with a solution that works for our customers and our own compan

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Selling Managed Services: Which Sales Model is Best?

TSIA

As more companies begin to leverage managed services in their transition to a more outcome-based business model, developing the right sales strategy is at top of mind. However, due to longer sales cycles, higher cost of sales, and higher risk/reward opportunities, selling managed services is quite different than selling any other kind of technology.

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How Free Offers Lead to Paid Opportunities

TSIA

Historically, education services professionals have shied away from incorporating free offers into their business strategy, which is likely due to common misconceptions about what “free” actually means. There’s a big difference between something that is free by design and something that is free by discount, but both offers can benefit your business when applied correctly.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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4 Reasons to Steal Shamelessly

TSIA

I already know what you’re thinking; we’ve all been taught since a very young age that stealing is bad. We place a lot of greatness on the innovators, the people who came up with the new idea, saying, “We don’t copy, we create. We don’t follow, we lead.” Unfortunately, this inability to adopt game changing ideas and incorporate them into our daily operations simply because it “wasn’t invented here” can slow us down, and inhibits company growt

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Services Support Metrics: Jointly Creating a Standard

TSIA

It’s pretty ironic that the simpler and more elegant a solution is for your customers, the more difficult it is for you to consistently deliver on that promise. This is particularly true when you provide services in the “cloud” or depend on other company’s clouds to deliver your offerings.

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The State of Knowledge Management: 2015

TSIA

TSIA's third annual knowledge management survey is complete, and the results clearly show how difficult it is for companies to get the people, process, and technology of knowledge management (KM) right. I am currently working on the findings, and will be publishing two research reports as well as presenting the findings in my Power Hour presentation at our upcoming TSW 2015 Service Transformations conference in Las Vegas this October.

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Don't Get Caught Off Guard By A Poor Customer Experience

TSIA

About six weeks ago, I shipped a piece of art via a highly reputable shipper. I will spare you the details of this fiasco, but needless to say, for a company prides itself in its branding as delivering the highest level of customer experience, I have to wonder how much truth there is behind their claim. My misfortune brings up the point that every company looking to maintain a good reputation with their customers should always be asking themselves, "Would our customer experience be considere

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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60,000 Pro subscribers and what to expect next

Roy Madden

Today we passed an exciting new milestone: 60,000 users have subscribed to feedly Pro. We would like to take a moment and thank each one of you and share some of the projects we are working on, thanks to this new funding. 1. More servers – The feedly cloud is connected to 42,000,000 feeds of information, receiving about 50,000,000 new stories every day.