Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? There are multiple channels and tactics you can implement to engage with customers and bring them back. In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” …most invariably say zero. I know this because I asked. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently.

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The Accidental Product Manager

FEBRUARY 28, 2022

Can product managers successfully promote e-cigarettes using social media? Image Credit: Lindsay Fox. When you think about all of the products that product managers are responsible for, there are a number of them that come to mind as being “difficult” products to successfully manage. For one reason or another, these products are difficult to talk about and therefore are difficult to market.

Marketing 121

Marketing Product Management Product Manager Management 121

Product Talk

MARCH 2, 2022

Welcome to the next installment of Ask Teresa, the column where I address common questions about continuous discovery. If you’d like to see the other posts in this series, you can find them here. Creating frequent touch points with customers is one of the core tenets of continuous discovery. I’ve often said that I believe interviewing customers frequently and consistently is a keystone habit.

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User Friction Customer Experience User Testing Product Research 238

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Intercom, Inc.

MARCH 1, 2022

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago.

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Events Customer Experience Feedback Software User Testing 211

Alchemer Mobile

MARCH 4, 2022

Product engagement is a critical factor when it comes to driving revenue, retention, and adoption of your mobile app. Engaging customers within your product experience is key to converting casual users into your most valuable customers. In this post, we’ll go over the basics of product engagement and some tips to increase product engagement. What is product engagement?

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Feedback Software User Testing Customer Feedback Customer Experience 130

The Product Coalition

FEBRUARY 28, 2022

Psychological safety has recently become one of the buzzwords in many workplaces. Many leaders might understand its importance but they… Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 151

Atlassian

MARCH 2, 2022

To our customers, vendors, partners, and investors: We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty. This attack is unprovoked and a clear breach of the Geneva Convention.

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Mind the Product

MARCH 3, 2022

Translation can play a key role when it comes to product management and its stages, especially when it comes to overcoming language barriers. We discuss the role of translation to overcome language barriers in product management. [.] Read more » The post The role of translation for overcoming language barriers in product appeared first on Mind the Product.

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Product Management Product Manager Management Management 168

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Johanna Rothman

MARCH 2, 2022

Continuing the series on dependencies… Maybe you don't have the problem where the team creates internal dependencies with their process. And you don't have to wait for someone outside the team to approve your work—an organizational process. But you do have a combination of platform/component teams and feature teams. I see this most often in products similar to the Integrated System Program kind of product.

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Technical Review Systems Review Software Review Customer Experience 120

The Product Coalition

FEBRUARY 28, 2022

One of the biggest challenges for an ecommerce store is shopping cart abandonment. As a store owner, you have done all the work to get the customer interested, finally engaged with them for them to come to your web site or the app and only to lose them when they were ready to make a purchase. That is one of the biggest nemesis for the e-commerce store owner.

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Artificial Inteligence Data Visualization User Testing Analytic Tools 150

Atlassian

FEBRUARY 28, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. 5-second summary. Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team.

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Weak Development Team Research Software Product Research Leadership 131

Mind the Product

FEBRUARY 28, 2022

We’re another month into 2022, a month that saw Mind the Product run a successful focus week on roadmapping, and a leadership panel on navigating difficult relationships. Here’s a recap of our most-read articles from February. [.] Read more » The post February’s top product management content appeared first on Mind the Product.

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Product Management Product Manager Management Management 153

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Guy

FEBRUARY 27, 2022

You should treat everyone you work with like your customers. Watch and learn more from product management expert, Tanya Koshy.

Product Management 120

Product Management Product Manager Management Management 120

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! Remember, however, that you only have one opportunity to start it the right way. Here are my tips for getting your job off to a great start. Photo by Belle Co from Pexels With all the money invested in tech these days, companies are hiring like crazy, and everyone seems to be switching jobs.

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Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. You need to prioritize and organize goals and assign them to projects to achieve them.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Mind the Product

FEBRUARY 28, 2022

Feedback is a crucial part of the product management craft. In this quick guide, we’ll provide some tips on how to gather the most effective feedback and ways to best make use of it. [.] Read more » The post Getting fast feedback: A quick guide for product managers appeared first on Mind the Product.

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

TSIA

MARCH 3, 2022

A new year can bring new challenges for product managers, but also new tools and tactics to overcome them. This year is no exception, as pressures are coming on all sides in all company categories.

Product Management 105

Product Management Product Manager Management Management 105

The Product Coalition

MARCH 2, 2022

When a company is first starting out, one of its main goals is to find the right product-market fit. That goal is so important that the founders are actively involved with it at the beginning?—?and actively engaging their customers to find that fit. But what happens once the fit is achieved? That’s when the organization starts to scale. Pretty soon, it becomes apparent that the founders cannot keep up with the customer engagement activities they once did.

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User Testing Customer Feedback Customer Experience Research Software 146

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultima

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Mind the Product

MARCH 1, 2022

Arnau Giró and Oliver Borders previously shared their experiences of scaling product and design teams highlighting 7 imperative factors. This article dives into factor number 7: Fabricating your product values and principles. [.] Read more » The post Product dynamics, explained appeared first on Mind the Product.

Article 142

Article Product Strategy Strategy 142

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Gainsight

MARCH 2, 2022

One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only on their highest-roller enterprise customers. . More and more businesses are realizing that taking care of all of their customers reaps huge dividends. But doing that at scale isn’t for the faint of heart.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

The Product Coalition

MARCH 2, 2022

SEO keywords are often a point of confusion for newbies to the world of online business. One popular question that newer entrepreneurs consistently ask is, “Do SEO keywords need to be case sensitive?” Yes! Here’s why When you search Google, you’ll see that the search engine displays both upper- and lower-case letters. It does this to provide users with more results.

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Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? What skills and experience should you highlight? How should it be formatted? What mistakes should you avoid when writing your resume? If you’re looking for the answers to these questions, keep reading! This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately

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Mind the Product

MARCH 4, 2022

In this ProductTank Exeter talk, Stephanie Hannon, then Senior Director of Product Management at Google, sits down with Thor Mitchell for a Fireside chat to discuss what it’s like being a product manager and the things she’s learned over her career. [.] Read more » The post From engineering to product management at Google appeared first on Mind the Product.

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Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

ProductBoard

FEBRUARY 28, 2022

I joined Productboard a few months ago as an Associate Product Manager. It’s been an extraordinary experience, and I’d like to share with you seven highlights of my journey — so far. Culture of support and Togetherness I started working in product management about 20 months ago and I’m still at the very beginning of my product career.

Product Management 98

Product Management Product Manager Management Management 98

Gainsight

MARCH 4, 2022

In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcasts. Adam was joined by several guests from all over the world and all professions, from entry-level CS to CEOs. They discussed the fundamentals of customer success, from workflows and processes to startups and enterprise business. But as the COVID-19 pandemic entered the scene, Adam was moved to explore more diverse subject matters that were topical, such as mental health, family

Customer Feedback 97

Customer Feedback Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 2, 2022

Want to learn how to avoid common product demo mistakes? “What is this?”. “What are you showing me?”. “Can you go a little slower?”. Definitely not the kind of questions you want to get in a product demo. But this was my reality when I first started giving product demos as a Junior Product Manager. I gave dumpster-fire demos. A few years and 100+ product demos later, I’ve learned how to give killer product demos that keep my stakeholders engaged right until the end and get them truly excited abo

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