The Product Coalition
OCTOBER 22, 2018
If you want better products from your teams, define what better means and what needs to be better. Here’s a ritual that will help your team do this more effectively. This article is co-written by Mary Sherwin. Illustration by Megan Lynch / frog What we’ve created isn’t good enough. The people on your team never really want to hear this. Yet it happens all the time when working on products of all shapes and sizes.
Mind the Product
OCTOBER 23, 2018
I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. This reformatting was always an attempt to make the roadmap work harder: to bring more focus, communicate more effectively with stakeholders, keep a growing team joined up. One of many, many roadmaps.
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The Product Bistro
OCTOBER 26, 2018
So you want a product management job? How should you prepare for the interview? Especially if you are junior or looking for your first step on the product management ladder. I will share my experiences of several hops, and over 20 years of experience, on both sides of the interviewing process. Or you have been […].
Intercom, Inc.
OCTOBER 22, 2018
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great first use experience has to prove to these new and uncertain customers that your product will actually make their lives better. It’s not surprising that onboarding flows focused on demonstrating all the features of a product become leaky buckets as new customers quickly lose interest.
Speaker: Anne Steiner and David Laribee
As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.
Product Management Unpacked
OCTOBER 25, 2018
In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems. And usually big problems need ideas of all sizes in order to find the right solution. A key to success in a startup: focus on getting out of the building (thanks, Steve Blank!
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Bistro
OCTOBER 22, 2018
I read a post today by Tom Leung on his blog, “Always be Shipping” that got me thinking. The premise of the posting was that only superstars need to apply. As someone in my earlier days who viewed himself with many of the qualities that are being sought, and to a large degree still lives […].
Intercom, Inc.
OCTOBER 24, 2018
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.
The Product Guy
OCTOBER 22, 2018
Guest Post by: Valia Lekka (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Felix Sargent]. A little less than two years ago, I joined the first in Greece to receive large venture capital funding, to have great offices, perks and a wonderful working environment. I was hired to become the product manager for the company’s mobile products.
Mind the Product
OCTOBER 22, 2018
On Friday, we gathered with 1,700 of our closest friends from over 50 countries to spend a day sharing with each other, hearing from amazing speakers, and taking time out to focus on our craft. Following a day of focused workshops and leadership discussions, we came together at London’s Barbican Centre to talk product. Here’s what we heard: Martin Eriksson at #mtpcon London 2018.
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
Miro
OCTOBER 23, 2018
Hiten Shah on how to avoid common pitfalls of product development In today’s fast-changing business environment, it’s critical to consistently come up with valid product ideas, scale them and move forward to create the future for your customers. That’s a tough goal, but San Francisco-based entrepreneur Hiten Shah has mastered the art, even with a team that’s distributed […].
Intercom, Inc.
OCTOBER 26, 2018
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. At some companies, customer success managers create resources for thousands of self-serve customers, while at others they work with a select few.
The Product Guy
OCTOBER 26, 2018
Great feedback can come from all places that can directly lead to amazing product decisions. Have you created your product advisory board yet? Join us as we learn the why, what and how from product management expert, Jordan Bergtraum.
The Product Coalition
OCTOBER 21, 2018
One of the biggest challenges a product manager will face (or an organization for that matter) is trying to elevate thinking and culture from a project level to a product level. Project Thinking Project thinking is fairly pervasive. Many folks, especially in software development, have spent a lot of their careers focused on projects and project management.
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Sachin Rekhi
OCTOBER 24, 2018
Video: The Art of Being Compelling as a Product Manager. Slides: The Art of Being Compelling as a Product Manager. Essay: The Art of Being Compelling as a Product Manager. At the beginning of October, I got the chance to present my talk, The Art of Being Compelling, at INDUSTRY: The Product Conference , a premier product management conference that took place in Cleveland, Ohio.
Intercom, Inc.
OCTOBER 22, 2018
Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams. Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Imagine what your team could be doing with all of that extra time… but before you get too distracted, let’s dive into how Answer Bot saves time for your suppor
Mind the Product
OCTOBER 26, 2018
On October 18-19, 2018 we gathered passionate product people from over 50 countries around the world in London for two days of learning, sharing, and honing our craft. Thank you for joining us and making it another incredible and memorable conference! It started with a day of workshops and product leadership discussions before the main event – a day of 10 incredible keynotes from Kim Goodwin, Roan Lavery, Ryan Freitas, Emily Webber, Joe Leech, Ivy Ross, Rik Higham, Sally Foote, Richard Ban
The Product Coalition
OCTOBER 21, 2018
Strategy, visualized. Crafted by design, engineered to keep customers close. Products live within markets that are constantly changing, making planning a difficult process. Something happens that the plan didn’t account for and we are suddenly fighting to survive. I believe this constant change is the reason that people have become frustrated with roadmaps, and in some cases have even went so far as to declare the roadmap dead.
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
The Accidental Product Manager
OCTOBER 22, 2018
Tiffany wants to sell more jewelry Image Credit: StevieWu. What makes a jewelry store cool? The 183 year-old Tiffany’s jewelry store has been cool for a very long time. They’ve been associated with very, very cool people like the actress Audrey Hepburn and that has made them very successful. However, as of late they seem to have lost their cool factor.
TryMyUI
OCTOBER 25, 2018
UX principles applied in the digital world can be just as effective in the real world, and the U.S. voting system—from registration to the polls— is in desperate need of a UX makeover. The post The decline of American democracy is rooted in poor UX appeared first on TryMyUI Blog.
Gainsight
OCTOBER 22, 2018
If you take a look at my LinkedIn page (and scroll way, way down), you’ll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!). I started my professional career as a product manager. Well, I tried to start my career by doing a Master’s in Computer Science in college, which taught me I wasn’t smart enough to be a developer, but maybe I could hang with them.
ProductCraft Debates
OCTOBER 25, 2018
Everywhere you look these days, there seems to be a growth marketer or growth product manager (or growth hacker, as much as that title makes us cringe). But does anyone have a good sense of what these growth roles actually mean? Last week we published a piece that tries to explain at least what growth. The post Where Does the Growth Role Fit? appeared first on ProductCraft by Pendo.
Speaker: Jon Harmer, Product Manager for Google Cloud
Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.
Johanna Rothman
OCTOBER 26, 2018
I’m catching up on my podcasts and just listened to Seth Godin’s Akimbo episode about honest signals. (Do listen.) It’s about the signals we send that are honest or dishonest and why we might choose one, the other, or both. I started to think about the management signals we send, especially in an agile transformation. In From Chaos to Successful Distributed Agile Teams , Mark and I developed this chart to show how agile approaches change the culture.
The Product Coalition
OCTOBER 25, 2018
Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Still, although your company wants to implement the best marketing campaigns, it can be difficult to know how to start.
Product Innovation Educators
OCTOBER 22, 2018
Female product leaders on grit, grace, and everything in between. There are several thousand product managers on LinkedIn and many of them are women. However, I noticed that few product VPs are women. About the same time, I attended a “Women in Product Management” panel at Rocky Mountain Product Camp, moderated by Shaughnessy Speirs. Afterward we discussed how few product VPs are women and how it would be valuable to have a panel discussion focused on women in senior product roles.
ProductPlan
OCTOBER 25, 2018
No matter how dull you think your product is, there’s always a way to add some excitement to it and delight customers through excitement features. Read up on how successful brands capitalized on excitement features and learn how you can come up with your own excitement features. But first, a quick review on excitement features and the Kano model.
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AB Tasty
OCTOBER 23, 2018
While we live in an era of digital marketing, the significance of word of mouth can never be denied or overlooked. But how can digital marketing be linked to word of mouth? Well, have you ever heard of the term ‘online reviews’? I'm sure you have, thus showing how word of mouth and online reviews are already intertwined. This article was originally posted on AB Tasty as 3 Ways Customer Reviews Can Grow Your Sales.
The Product Coalition
OCTOBER 25, 2018
Voice of Customer?—?Are you Listening? We all know that famous Henry Ford quote?—?“If I’d asked my customers what they wanted, they’d have said a faster horse” without realizing that he never uttered those words. While customers can’t always articulate what they want, there is no one better to explain their pain points or the environment in which they use your.
Bryce York
OCTOBER 24, 2018
There are many situations where building an MVP is hard, but when you’re working as a product manager trying to validate a new feature – it shouldn’t be so tough. As product managers, it’s essentially our job to build MVPs all the time. In my own projects, my job, and the companies/PMs I advise, I’m noticing a pattern. The term MVP seems to be leading us down an overly challenging path.
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