Sat.Oct 20, 2018 - Fri.Oct 26, 2018

4 steps to gathering user feedback from social media

Imagine being in a room filled with people who have used your product and people who may use it in the future. Would you just lurk in the corner and listen to what they have to say, or join the conversation, learn about their pain points and ask for their thoughts on the product?

The Nuance of Better

The Product Coalition

If you want better products from your teams, define what better means and what needs to be better. Here’s a ritual that will help your team do this more effectively. This article is co-written by Mary Sherwin. Illustration by Megan Lynch / frog What we’ve created isn’t good enough.

Escape From the Feature Roadmap to Outcome-driven Development

Mind the Product

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways.

Product Management Interview Tips

The Product Bistro

So you want a product management job? How should you prepare for the interview? Especially if you are junior or looking for your first step on the product management ladder. I will share my experiences of several hops, and over 20 years of experience, on both sides of the interviewing process. Or you have been […]. general product management interview resume

The 5 Levels of Analytics Maturity

Basic dashboards used to be enough to thrill end users. But over time, modern capabilities have emerged—and bare-minimum features are no longer cutting it. How have analytics changed? And where do your BI offerings fall? Find out sophisticated ways to future-proof your application. Brought to you by Logi Analytics.

How Can Product Managers Help Tiffany Once Again Become “Cool”?

The Accidental Product Manager

Tiffany wants to sell more jewelry Image Credit: StevieWu. What makes a jewelry store cool? The 183 year-old Tiffany’s jewelry store has been cool for a very long time.

Video: The Art of Being Compelling as a Product Manager

Sachin Rekhi

Video: The Art of Being Compelling as a Product Manager. Slides: The Art of Being Compelling as a Product Manager. Essay: The Art of Being Compelling as a Product Manager.

More Trending

Product Management Rockstars

The Product Bistro

I read a post today by Tom Leung on his blog, “Always be Shipping” that got me thinking. The premise of the posting was that only superstars need to apply. As someone in my earlier days who viewed himself with many of the qualities that are being sought, and to a large degree still lives […]. PM Tales essentials

Management Signals

Johanna Rothman

I’m catching up on my podcasts and just listened to Seth Godin’s Akimbo episode about honest signals. (Do Do listen.) It’s about the signals we send that are honest or dishonest and why we might choose one, the other, or both.

The decline of American democracy is rooted in poor UX


UX principles applied in the digital world can be just as effective in the real world, and the U.S. voting system—from registration to the polls— is in desperate need of a UX makeover. The post The decline of American democracy is rooted in poor UX appeared first on TryMyUI Blog. Musings Practicing UX Research TryMyUI

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Thank You for Helping Hone our Craft at #mtpcon London 2018

Mind the Product

On October 18-19, 2018 we gathered passionate product people from over 50 countries around the world in London for two days of learning, sharing, and honing our craft. Thank you for joining us and making it another incredible and memorable conference!

Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

Hiten Shah on how to avoid common pitfalls of product development


Hiten Shah on how to avoid common pitfalls of product development In today’s fast-changing business environment, it’s critical to consistently come up with valid product ideas, scale them and move forward to create the future for your customers. That’s a tough goal, but San Francisco-based entrepreneur Hiten Shah has mastered the art, even with a team that’s distributed […].

How to retain more users with value-based onboarding

Inside Intercom

Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great first use experience has to prove to these new and uncertain customers that your product will actually make their lives better.

Why an SRE should be among your first 15 hires


As a follow-up to Why Quality Automation Should Be Among Your 10 First Hires , I’d like to discuss why an SRE (Software Reliability Engineer) should be among your first 15 engineering hires.

Evaluating Experiments: When the Numbers lie

Mind the Product

It takes many different competences to be a product manager, but one of the most important ones is the ability to decide on the future direction of your product.

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5 Early Indicators Your Embedded Analytics Will Fail

Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.". Brought to you by Logi Analytics.

The Modern Product Team Part III: On Managing Creativity


This is part three of the Modern Product Team Series. If you missed them, start by reading part I (on being customer-centric) and part II (on being data-driven). When I was 15, my life revolved around basketball. It was everything to me.

Key strategies to successfully scale your customer support

Inside Intercom

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands.

Voice of Customer?—?Are you Listening?

The Product Coalition

Voice of Customer?—?Are Are you Listening? We all know that famous Henry Ford quote?—?“If If I’d asked my customers what they wanted, they’d have said a faster horse” without realizing that he never uttered those words.

TEI 199: A panel discussion with women product VPs and Directors – moderated by Shaughnessy Speirs

Product Innovation Educators

Female product leaders on grit, grace, and everything in between. There are several thousand product managers on LinkedIn and many of them are women. However, I noticed that few product VPs are women.

Why “Build or Buy?” Is the Wrong Question for Analytics

Every time an application team gets caught up in the “build vs buy” debate, it stalls projects and delays time to revenue. There is a third option. Partnering with an analytics development platform gives you the freedom to customize a solution without the risks and long-term costs of building your own. Learn when and why it makes sense to build, buy, or take a combined approach to embedded BI. Brought to you by Logi Analytics.

Great sites for picking website color schemes

Joe Cotellese

I have a hard time with colors. I don’t know if I’m actually color blind but I will admit that from time to time I’ve left the house with two different color socks.

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How to balance customer success and revenue in sales

Inside Intercom

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business.

F Customer Feedback

The Product Coalition

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. On the first day, I was lucky enough to be one of the speakers.

Full Transcript: John Weeke on the Product Love Podcast


This week on Product Love, we revisit a conversation I had with John Weeke, formerly of Insightly, and currently a product marketer at Qordoba. John has earned the label of “storyteller” in his career given his background as an award-winning filmmaker.

New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

Writing Context Scenarios? Start at the End

Atomic Spin PM

If you’ve watched as many YouTube videos as I have, you’ve inevitably seen some ads for Master Classes.

3 ways Answer Bot saves your support team time

Inside Intercom

Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams.

Demonstrating the purpose of Product Management

The Product Coalition

I’ve had the pleasure of working with extremely thoughtful people in my career. At Trulia and Zillow Group , I had peers with decades of experience in Design and Engineering across many types of companies and interacted with many types of Product Managers.

Dear Strategy: 066 Understanding Customer Needs and Going to Market Faster

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “What are the strategies to help drive consumer needs into product benefits to go to market faster?”.

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5 Product Traps - And Better Paths

Speaker: Johanna Rothman, Management Consultant, Rothman Consulting Group

Is your agile team overloaded with feature requests, with no time for discovery? Do your roadmaps read like impossible wish lists? Well, you’re not alone. It may seem impossible now, but what if we said that with a few changes, you could be meeting deadlines with the ability to predict progress with accuracy, be happy with your progress against the roadmap, and be making time for near-continuous discovery? Johanna Rothman has seen this all too often across many different organizations. She will take us through five common traps that agile product teams fall into – and likely you are in several of those traps right now. And good news - she has ways to avoid them!

The Rabbit Hole

Joe Cotellese

Distractions are a b h. I’m writing this as the last step in a hole that I found myself in. It went something like this. Wanted to work on a checklist for my morning routine. Had to decide best tool to create my morning routine in. Realized I already had it in a text file. Opened the text file.

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Engineering Burnout: What it is and how Experimentation and Continuous Delivery can help


Recently I had the pleasure of speaking with a panel of talented technology leaders on the topic of burnout within engineering organizations. I have worked with startups and led engineering teams large and small. I’ve been through burnout first hand and have also helped teammates come out the other side, and it was incredibly valuable to have a dialogue on the subject and learn from people’s first-hand experience how to address this problem with the greatest success.

The Art of the Strategic Product Roadmap

The Product Coalition

Strategy, visualized. Crafted by design, engineered to keep customers close. Products live within markets that are constantly changing, making planning a difficult process. Something happens that the plan didn’t account for and we are suddenly fighting to survive.

This Week in Product – Oct. 26, 2018


Is This Question Interesting? Will they use it? That’s customer development. It’s the most interesting thing you can discover. Why aren’t more people do it? Design impact is where it’s at. calexity #uxrn @ethnio — Jon ?? Fox | UX (@JonFoxUX) October 26, 2018 I love the slide from Lex Roman‘s deck captured in. The post This Week in Product – Oct. 26, 2018 appeared first on ProductCraft by Pendo. Perspectives Customer Feedback Design UX

UX and Design Tips for Better Dashboards: Product Manager Laura Klein Explains How to Improve Your Analytics

Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups

No one makes poorly designed products on purpose. And yet we have so many of them in our lives. That's why Laura Klein, product manager and UX designer, has a set of tips to help application teams improve their embedded dashboards and reports.