Sat.Feb 19, 2022 - Fri.Feb 25, 2022

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The Five Stages of Product Adoption

Alchemer Mobile

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics, and provided some strategies for how to improve product adoption. What is product adoption? Product adoption refers to how customers embrace and use a product. It is the way in which customers discover a new product, understand its purpose and value, and then continue to use it as intended.

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Disruptive Product Design, According to Jenine Lurie

The Product Coalition

Stories about how to design for maximum productivity with minimum wasted effort or expense Continue reading on Product Coalition ».

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The wrong ways to be data driven

Mind the Product

Data is a critical cornerstone of informing every single product decision we make today. Let’s look at all the wrong ways to be data-driven and how we can change that with a few concrete examples below. [.] Read more » The post The wrong ways to be data driven appeared first on Mind the Product.

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Wellbeing coach Marilyn Suttle on curbing burnout and attrition

Intercom, Inc.

The past couple of years have been … challenging, to put it nicely. Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. We’re stressed, exhausted, overworked, and burned out. As a result, resignation rates have been on the rise – a record number of 4.53 million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting i

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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How Can Product Managers Deal With Faulty Components?

The Accidental Product Manager

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. So I’m willing to bet that you are pretty proud of your product. You believe that you are using your product development definition to provide your customers with a high quality product that can meet their needs better than any other product that is currently on the market.

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Thriving in hypergrowth – Cassidy Fein on The Product Experience

Mind the Product

While hypergrowth can be amazing, it comes with a separate set of challenges. We talked with Cassidy Fein about how to navigate this environment. [.] Read more » The post Thriving in hypergrowth – Cassidy Fein on The Product Experience appeared first on Mind the Product.

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Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

??At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. From the beginning, we’ve considered customer data to be one of Intercom’s most critical assets and focused our efforts on protecting it by building strong internal security foundations for our product and infrastructure. .

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One Question to Help You Get More Done

Nir Eyal

It was 9 a.m. and Wendy, a freelance marketing consultant, knew exactly what she needed to do for the next hour: be in her office chair to write new client proposals, the most important task of her day. As she held her coffee mug with both hands and took a sip, a fantastic addition to the proposal entered her head. “This is going to be great!” she thought to herself.

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Why is Agile Still Being Treated as Gospel?

The Product Coalition

Agile just turned twenty-one, but don’t put away that fake ID yet. This software development methodology is still in its infancy when it comes to our understanding of which teams should be embracing it and which should be shunning it. Ever since the Agile Manifesto was written in 2001, the concept of becoming more efficient by embracing iterative delivery models and “learning-on-the-go” has captivated senior executives to junior project managers alike.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Web3 for product managers

Mind the Product

In this blog post, Paul Shustak summarizes the main cultural, technical, economic, and UX differences in product management and product discovery on web3 applications. [.] Read more » The post Web3 for product managers appeared first on Mind the Product.

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Realizing Customers’ Needs

The Product Guy

A lot of people say they focus on customers needs, but it is VERY difficult in practice. Watch and learn more from product management expert, Tanya Koshy.

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The Interview Balancing Act: How to Build Rapport with Participants

dscout People Nerds

It’s tricky to stay completely neutral and keep participants engaged, but over-excitement can lead to dishonest answers. Use these tips to find the right mix of the two.

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What Should Be in your Product Requirements Document

The Product Coalition

A guide for you and the team before you build the product Continue reading on Product Coalition ».

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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(Product) Strategy by Andrew Tokeley

Mind the Product

In this ProductTank Wellington talk, Andrew Tokeley, Product Leadership Coach, explains why strategy is a big part of trying to help product managers connect the dots and prove the value of what they’re working on and why many can struggle with lack of strategy. [.] Read more » The post (Product) Strategy by Andrew Tokeley appeared first on Mind the Product.

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Linking user experience and instructional design

TryMyUI

A look at how instructional design and user experience are related and similar but also different. Explore how these two different approaches to design are closely related, while being used in two different realms--UX in technology and web/mobile app design, and ID in education. The post Linking user experience and instructional design appeared first on TryMyUI Blog.

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8 Ways to Use An Onboarding Survey in SaaS That Drive Customer Success

Userpilot

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started? Let’s dive in! TL;DR.

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See and Resolve Team Dependencies, Part 1: Inside the Team

Johanna Rothman

Even when managers try to create cross-functional teams, the teams still have dependencies. Dependencies slow and make finishing the work more difficult. Too many teams have a built-in dependency creator—code review. When we take time to perform code review after we write the code (or the tests), we create dependencies between the people on the team.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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SUNDAY REWIND: The typology of design sprints

Mind the Product

Design sprints can be crafted to help meet your team meet its goals and needs but which type is right for your team? This Sunday Rewind we’re back in 2017 and revisiting a ProductTank San Francisco talk by Kai Haley and Burgan Shealy. In it share their insights into the different types and how they can be [.] Read more » The post SUNDAY REWIND: The typology of design sprints appeared first on Mind the Product.

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Product Optimization

ProductPlan

What is Product Optimization? Product optimization is the process of refining and improving a product to make it more valuable to current users and more attractive to new ones. As a product manager , you should optimize your product pre-launch during the initial development. The process should continue after the product hits the market and until your company sunsets it.

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SaaS Product Launch: How to Launch Your SaaS Product Step by Step

Userpilot

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? You’re in the right place if you’re looking for answers to the above questions. Whether you have a brand new product launch in the pipeline or planning to r elease a new version or feature , our article will guide you through the process step by step and help you develop an effective launch plan.

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New Business of Software 2022 conference speakers announced

Business of Software Conference

For everyone who has stood at a bus stop in the pouring rain – you will know the feeling of waiting for what feels like forever for three to then arrive all at once. Why am I rambling about buses in poor weather? Because hot on the heels of our last announcement of new speakers for 2022, we have even more to share with you! Schedule Online March 9.

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Maximize Supply Chain Spend & Asset Utilization with Innovative Test Automation

Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit

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How to navigate tricky work relationships

Mind the Product

In this MTP Leader panel, our line-up of experts joined Emily Tate, Mind the Product’s Managing Director, to discuss how to navigate tricky work relationships. [.] Read more » The post How to navigate tricky work relationships appeared first on Mind the Product.

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Becoming product-led: What does it mean?

Mixpanel

Becoming product-led has become an aspiration of many technology product companies today. Despite the rise in popularity, there are still many misconceptions about what it truly means to be product-led. At its core, being product-led means focusing on providing true value through your product. . In contrast to more marketing- or sales-led models, product-led companies focus on acquiring and retaining customers through their product experience and unique value proposition.

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How to Create Interactive User Guides For Your SaaS Product

Userpilot

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. But what are they for, how do you create them – and what impact do they drive for your users? All product managers want to delight and engage their customers. A big part of that is making sure your users know how to get the most from your application (and in the modern world, that means more than creating a page with a load of support documentation).

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How Product Managers Can Use Video to Improve Cross-Functional Team Alignment

ProductPlan

Narrate Roadmap Walkthroughs with a Vimeo Recording: How Cool Is That! As a product professional, you know a roadmap is a valuable tool. The roadmap allows you to create strategic alignment with teams across your company. And with ProductPlan’s new Vimeo integration (available only on our Professional and Enterprise plans), you can now make your roadmaps more straightforward.

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Enhance Customer Value: Unleash Your Data’s Potential

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Strengthening collaboration between business and product

Mind the Product

In this #mtpcon session, Priscilla Anais, Associate Vice President of Product at Tokopedia, provides tips to help product teams improve collaboration, maximize their impact, and make work more delightful. [.] Read more » The post Strengthening collaboration between business and product appeared first on Mind the Product.

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Post-Pandemic In-Person Research: 3 Tips for Safety & Success

Generation Focus

During the early stages of the COVID-19 pandemic, the UX research field almost completely switched to , remote research. Naturally, remote interviews and usability studies are both safe and convenient, especially given the dangers in-person research presented during the pandemic. Another advantage of remote research is that it allows companies to continue to gather valuable insights from users while practicing social distancing.

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Visualizing your customer’s support experience through Mixpanel

Mixpanel

In 2021, we started reviewing Mixpanel support ticket metrics with … Mixpanel. Here’s an outline of how we approached it, our reasoning for why we wanted to do it, and the value we are getting out of the implementation. What: Defining our metrics and what to track. Any analytics implementation should start with the set of North Star metrics that are relevant for the company and departments.