Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

SEPTEMBER 14, 2023

If there’s one underappreciated – yet vital – task that product managers must get right, it’s user segmentation. Behavioral segmentation is all about creating a target segment based on product usage. Basically, how does a customer interact with your product or service? size, industry).

Customer Experience 86

Customer Experience Analytic Tools User Testing Feedback Software 86

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. They build a product that people want to use. Are you holding a user event?

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. You need to somehow convince them that your product is the best candidate for them to do what they need to do.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

Blog 91

Blog Analytic Tools Research Software Feedback Software 91

Gainsight

MARCH 21, 2023

framework to help you align your teams around tangible business outcomes that lead to higher NRR and greater product adoption. Tour brings together the best and brightest voices in Customer, Product, and Community across North America and Europe. If you missed it, fear not—here are my key takeaways from this incredible event.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Webinar 52

Userpilot

JUNE 12, 2023

What is feature adoption? TL;DR Feature adoption happens when users use the feature regularly to solve their problems. Feature discovery is an initial stage of feature adoption when users learn about the feature. Feature discovery is an initial stage of feature adoption when users learn about the feature.

Onboarding KPIs 16

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 16

Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? And when this is harnessed, it can empower Product teams to make better decisions that ultimately lead to more successful launches. Here are a few ways to maximize collaboration between CS and Product teams. Chances are they could be doing more.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Gainsight

JUNE 11, 2019

We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. One framework that I found very powerful in defining a customer health journey was the Primary Data Source Types framework. The customer, of course!

User Friction 70

User Friction Onboarding KPIs Customer Experience Customer Feedback 70

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. You can see the exact steps players take towards their success, goal, and conversion events, for instance. Metrics that lead up to your most important KPIs.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. We also share onboarding best practices and how Userpilot can help you implement them. We also share onboarding best practices and how Userpilot can help you implement them.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Onboarding KPIs 89

Userpilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. We also share 10 customer experience best practices that will help your product exceed customer expectations and retain them long-term. As mentioned, outstanding customer experience helps you differentiate your product from competitors.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

Analytic Tools 82

Analytic Tools Onboarding KPIs Customer Experience User Testing 82

Userpilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Use Product Hunt to extend your audience reach for the new product launch. Use interactive walkthroughs to guide customers on using key features.

Onboarding KPIs 86

Onboarding KPIs Strategy Marketing User Testing 86

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. The main difference between KPIs and OKRs is that OKRs set the direction for CS strategies, while KPIs measure progress against customer success OKRs. – Offer trials for premium features.

Feedback Software 76

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 76

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

AUGUST 16, 2021

User activation is one of the most important SaaS metrics for determining long-term revenue and success. To define the user activation point, you have to determine the user activation events based on each user persona and their job to be done. Moment is the point where your users realize the value of your product.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

APRIL 12, 2022

The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. Businesses all around the world have used this framework to track their growth and to learn what stage of the funnel requires attention.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

APRIL 18, 2024

From learning about the product to a desired action, like a purchase. Examples: SEO product-led content or email marketing. A free trial is a chance for potential customers to experience product value. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Marketing 84

Amplitude

FEBRUARY 21, 2021

“Scaling product and go-to-market efforts make data reliability and product delivery speed more important, while a growing team makes data reliability more difficult to manage. Instituting a data governance framework increases the integrity of your data, because everyone is working from the same taxonomy and standards.

Government 59

Government Data Visualization Framework Onboarding KPIs 59

Userpilot

MAY 12, 2024

TL;DR Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. Are you wondering if Amplitude is the right product analytics tool for you?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. including Scrum as a framework?—?work Consequentially, the bias often results in micromanaging the product delivery organization.

Agile 176

Agile Startups Technical Review Software Review 176

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The OKR framework.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Customer Experience 86

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Userpilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. 11 ways to effectively reduce customer support load include: Personalize the user onboarding according to different segments’ JTBDs to minimize the number of unresolved issues.

Analytic Tools 71

Analytic Tools Feedback Software Customer Experience Data Visualization 71

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Productboard.

Data Visualization 81

Data Visualization Research Software Feedback Software Analytic Tools 81

Userpilot

FEBRUARY 6, 2023

On the other hand, the classic marketing funnel is more product-focused, while the sales funnel primarily aims to drive more conversions and not much else. Collect relevant customer data on the welcome screen and personalize their onboarding. Use onboarding checklists to engage users from the start. User journey.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience User Testing 86

Userpilot

MARCH 14, 2019

Of course, nothing can be done without a few user onboarding tools to hold yourself back. We are proudly introducing you to 30 free and paid user onboarding tools. We’re assuming that you’re already familiar with the best user onboarding practices. User onboarding tools for in-app experiences.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Brian Balfour

JUNE 20, 2017

We doubled (yeah, doubled) new creators in our onboarding." I've spoken/written about the importance of onboarding a lot before. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. My immediate response, holy f*ing YES!!!! l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

AUGUST 30, 2019

When marketing a product, it’s common for founders to focus on the product itself. Look at our cool features! Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. Upcoming Events.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Product-led growth. Three Product-led growth principles that take mid-market companies to the next level. Content Marketing.

Research Software 63

Research Software User Testing Outbound Marketing 63

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. Scrum Events There are plenty of opportunities for stakeholders to interact responsibly with a Scrum Team.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Shaun Clowes , VP of Product at Metromile. But I’ve actually seen very few products that are built on that idea. Sean Ellis , CEO at GrowthHackers.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Shaun Clowes , VP of Product at Metromile. But I’ve actually seen very few products that are built on that idea. Sean Ellis , CEO at GrowthHackers.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126