Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. There are numerous knowledge base tools in the market. Let’s dive in.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. Let’s get started! However, it does have its fair share of flaws.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 4, 2023

Outgrow goes beyond form building to deliver a content marketing platform. Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses.

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88

Amplitude

SEPTEMBER 5, 2019

For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group. Do we really need people specifically dedicated to product analytics? So yes, I’d say you need at least one person dedicated to analytics. Ok, we need a product analytics “manager”, but how should we deploy them?

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Weak Development Team 90

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

MARCH 4, 2021

Customers expect companies to be receptive to feedback, and are ruthless when they come across businesses that doesn’t care. Here are some sobering facts: Market research experts Dimensional Research asked consumers which factors impact their level of trust in companies the most. Customer service. Delighted Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. These were some key takeaways: “Scalability starts with an early warning system,” said Manjula Talreja at PagerDuty.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

ProductPlan

SEPTEMBER 17, 2019

Products operations is to product management as marketing operations is to marketing. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. If you’re considering Userlane vs. Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

The Product Coalition

APRIL 25, 2022

This requires describing and digging into the problem space, competitor research, rifling through heaps of data, tons of user interviews, and analyzing the market. You can review incoming knowledge and see how it gets mapped on a canvas that covers all of the four key product risks: Viability, Feasibility, Desirability, and Marketability.

Analytic Tools 156

Analytic Tools Data Visualization Feedback Software Research Software 156

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Embedded Analytics 89

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

JULY 3, 2018

Support Hero is an advanced knowledge base system for Saas apps. Help Saas app owners to provide more efficient self help resources to their users. Support Hero is self-service knowledge base that helps companies educate their clients. With Support Hero, you can embed your Help Center within your app.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Imaginary Cloud - Design

NOVEMBER 25, 2021

Webflow and WordPress are two of the most powerful Website Builders and Content Management Systems today. WordPress's Dashboard & Elementor. ? The platform is quickly finding its place in the website building market with thousands of users worldwide, including entrepreneurs, designers, creatives, and developers.

Research Software 81

Research Software Embedded Analytics User Testing Customer Experience 81

Userpilot

MAY 20, 2024

Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. Semrush is the best tool for product-led content marketing and SEO. Userpilot’s cohort tables.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does. You might want to consider another tool if you need accurate product and user analytics, without paying for additional tools. In essence, both Userpilot and Chameleon offer robust solutions for user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. You need more survey templates and better survey analytics : Userpilot surpasses Product Fruits by offering more survey templates for user experience improvement, product research, customer satisfaction, and sales attribution.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. Most of the onboarding tools on the market require a minimal amount of code to use. It’s a lot of work for a department in your business that is likely already stretched to the bone.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. International Users : Those with an international user base will be better served by other adoption platforms on the market.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Analytic Tools Embedded Analytics 52

Usersnap

AUGUST 20, 2021

Facebook Messenger allowed businesses to incorporate Messenger into their websites. You can embed your business’ Facebook chat in just a few minutes. You should split the customer feedback across your product, customer service, and marketing and sales categories. Ask them where it’s confusing. Call Center Notes.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is one of the most prominent product experience platforms in the market. However, it does have its fair share of flaws.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52