Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. McKinsey’s study uncovered something similar: 78% of customers will make repeat purchases and refer family and friends when they receive personalized communications.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. On-demand, self-serve resource center.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. That reduces human workload and human error – two costly facets of running a business.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 19, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for customer experience and it comes with features such as user segmentation, interactive user guides, in-app support, and self service support. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Let’s get started!

Data Visualization 52

Data Visualization Customer Experience Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 27, 2024

When it comes to product analytics , data is king. Nowadays, more and more businesses are switching to tools with built-in auto-capture features that simplify data collection and ensure that no significant user action is missed. TL;DR Auto-capture is an analytics feature that records all customer interactions by default.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

NOVEMBER 16, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

FEBRUARY 22, 2024

Instead of outsourcing the entire writing process to AI, you can simply use this technology to make your writing better. This AI-assisted user onboarding strikes the balance between high-touch and tech-touch customer engagement strategies. Use AI to refine your copy and improve the quality of your communications. Net Promoter Score.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

DECEMBER 11, 2022

B2B product marketing refers to any marketing strategies or techniques that make other businesses familiar with your brand name and product value and convert them into customers. Product positioning refers to everything you do to determine where and how your product or service is situated in the market.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

MAY 8, 2024

Key features of in-app messaging platforms include a no-code editor , rich media support, advanced segmentation, analytics insights, experimentation tools, and user feedback collection tools. UserGuiding – best in-app messaging tool for small businesses. Firebase – best platform for technical teams.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The following is Brand24’s report on keyword mentions.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 17, 2024

This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Provide self-service options to reduce pressure on your service reps and offer quicker customer support.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 9, 2023

However, they both refer to the actual person using the product and their main goals. With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Pains/challenges: Not technical, always need help from engineering who have other priorities.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. A/B Testing is only available to technical users who can code.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

UX Studio: Product Management

DECEMBER 14, 2021

As an international UX design agency , our design leads review hundreds of UX portfolios every time we have an opening in our team. Many designers use the word ‘portfolio’ to refer to their case studies. They have to review hundreds of portfolios in a limited amount of time. This leaves only a few minutes to review a portfolio.

UX 72

UX Data Visualization Technical Review Embedded Analytics 72

Userpilot

SEPTEMBER 27, 2024

And not just that: for your convenience, we grouped the tools into 9 categories by the different goals you can achieve with them – signup flow tools, in-app onboarding software, email onboarding tools, user analytics, user feedback tools, customer support, and success tools, etc. – User behavior analytics software. In-app chat tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

MARCH 19, 2019

Adjust your products and services to perfectly fit customer needs. In this era where new technology pops up every day, you are required to constantly make changes to your products. Today’s technology and product designs are heavily based on the experience. How to embed Voice of Customer in product development life cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Userpilot

DECEMBER 12, 2023

Looking for a good proactive customer service tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for proactive customer service on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows. Interested in driving product growth without coding?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. User retention tools – Analytics. Your appetite for data and insights – if you’re not data-literate, a suite of sophisticated analytics tools may not be the top priority. User retention tools – Analytics.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 1, 2023

There are so many options on review sites that it’s difficult to pick just one. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Additionally, it should be customizable, support feedback analytics and response monitoring, as well as integrate with popular third-party tools.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

There are so many alternatives on review sites that it’s hard to pick just one. Userpilot offers the best alternative to both Appcues and Userlane – easy setup of the in-app customer feedback surveys, full customizability, in-app analytics options, and yet – it’s perfectly affordable with plans starting at $249 per month!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 26, 2023

There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. Let’s compare them! Let’s dive in! There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Modus Create

APRIL 24, 2024

Your teams are a treasure trove of knowledge, documenting their work across various tools: they write procedures in Word files on Google Drive, save PowerPoint presentations in SharePoint, and export Jira reports into Excel workbooks. Have you ever calculated the time spent searching for information across all these platforms?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Technology vendors are focused on functionality first and monitoring is many a times an after-thought.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. User retention tools – Analytics. Your appetite for data and insights – if you’re not data-literate, a suite of sophisticated analytics tools may not be the top priority. User retention tools – Analytics.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

APRIL 28, 2024

With so many alternatives on review sites, it’s a bit tricky to choose one. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Depending on your product, you might also need automated localization, A/B testing capabilities, advanced analytics or security, and more.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Department of Product

NOVEMBER 2, 2023

Its UI is a simple white, infinite canvas and the product is designed to help you feel calmer when browsing information you’ve saved for future reference. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. One video has amassed over 3.4

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Is Pendo or Apty the best tool for customer feedback? Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department. Is Pendo or Spekit the best tool for customer feedback? Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 30, 2023

There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It acts as a handy resource center that users can reference whenever they get stuck.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52