Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Surveys and qualitative feedback: Typeform. For an even more personal touch, you can send customers video surveys with VideoAsk. CRM: Salesforce.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. Session recordings and heatmaps also give you insight into user behavior.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Gainsight

MAY 21, 2020

We then cross-referenced that inventory against other leading enterprise design systems to make sure we had our bases covered for new patterns that might emerge. We used a combination of Gainsight PX usage data, Gainsight CS customer surveys, G2 evaluations , Industry comparisons, and cost-benefit analyses to make our case. .

Customer Experience 52

Customer Experience Feedback Software Enterprise User Testing 52

Atlassian

JANUARY 27, 2022

Atlassian named a Leader in Enterprise Service Management. In a recent study from Atlassian and PwC Australia , over 50 percent of employees surveyed in the U.S. As a result, enterprises are being forced to rethink the capabilities and structure of their support experience. By Edwin Wong. In IT Service Management.

Technology 104

Technology Artificial Inteligence Enterprise Customer Experience 104

Alchemer Mobile

MAY 7, 2020

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Unify data and simplify partner integrations with enterprise-class security and reliability. Apptentive.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

OCTOBER 16, 2023

From advanced analytics to custom surveys, Userpilot helps you collect and understand product data. This includes product marketing managers (PMMs), product teams (including designers and engineers), and even marketing analysts. For example, you can conduct a user survey to determine why a feature has a low engagement rate.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

DECEMBER 21, 2022

Userpilot enables you to create different types of customizable in-app surveys. Integrated NPS surveys with analytics and response tagging unlock insight into how your users feel. Create NPS surveys in Userpilot to evaluate your marketing efforts. Enterprise. Starting at $699/mo (akin to most ‘enterprise’ plans).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

ProductPlan

MARCH 4, 2022

Your enterprise customers’ priorities have changed. Survey your user group. Here you’ll prepare a short set of survey questions and send it out to a representative sample of your users. And remember, a survey is an art form. If you offer a B2B app to data engineers, for example, find a data engineering community online.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Userpilot

MARCH 16, 2023

From the initial sign-up to interactive walkthroughs to onboarding surveys, there are many elements to consider. Do you have engineering capacity? Feedback surveys : Gather valuable insight from your customers to understand more about their experience. Do you have enough engineering time to spare?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Lenny Rachitsky

FEBRUARY 20, 2024

Nat Friedman (former CEO of GitHub) and Daniel Gross (former Y Combinator partner) are investing $100 million in a startup called Magic that’s looking to replace engineers. Prominent engineers are worried. This means anyone on our team can write well, whether they’re a product manager, designer, or engineer.”

Data Visualization 131

Data Visualization ChatGPT Reporting Tools User Testing 131

Userpilot

FEBRUARY 29, 2024

In addition to this, Userpilot lets you create more nuanced customer segments with advanced filtering criteria like NPS scores, in-app user behavior , and survey responses to name a few. Enterprise. They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 12, 2023

Start with building an understanding of what your users’ goals are with surveys. 1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. For this, data is collected from various sources like purchase history, social media interactions, customer surveys, etc.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

FEBRUARY 1, 2022

Appcues main features: flows (limited based on the plan you are on), checklists (available on the enterprise plan), NPS surveys data collection (with limited analytics sections), and events explorer (for tracking feature engagements with no code). Upgrade to Enterprise plan for onboarding checklists and localization.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

AUGUST 25, 2020

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. So, why the growth?

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Modus Create

MAY 26, 2021

As I tend to spend some of my engineering time working with Python, there are conventions around naming formats that make sense to me. Furthermore, software developers and DevOps engineers will likely have come across semantic versioning (semver.org), which aims to provide meaning to application version numbers. Backend Engineering.

Naming 105

Naming Product Research User Testing Research Software 105

Userpilot

MARCH 5, 2024

Userpilot – the best user behavior analytics software for web apps Userpilot is a product growth and digital adoption platform for large and small enterprises. H4 Userpilot Pricing Userpilot’s pricing begins from $249/month at the entry-level end for Enterprise companies. AI-powered analytics is coming to Userpilot in 2024.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

DECEMBER 28, 2022

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Get ready to leave behind any preconceptions you might have about enterprises being too big to innovate – they’re bypassing that stagnation by actively investing in new ideas. Intercom for Enterprise.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

FEBRUARY 26, 2023

Mixpanel has powerful and customizable features, but enterprise-grade features can be expensive and take time to set up. Enterprise: This comprehensive plan is for large-scale businesses with complex analytics needs. With the Enterprise plan, you can leverage advanced access controls and dedicated customer success.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

NOVEMBER 30, 2021

Userlane caters to enterprises and does not offer a free trial. It includes a Product Adoption Academy, an Appcues blog as well as a ReallyGoodUX blog, and a “Made with Appcues” case study section for inspiration on how to build a product adoption engine. At this time, Userlane caters to enterprises and does not offer a free trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 7, 2024

Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Enterprise. Reverse ETL.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

UX Studio: Product Management

NOVEMBER 24, 2020

Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . According to the company’s profile on Clutch, 60% of Wonder’s clients come from big enterprises in the transportation, fintech, and information technology industries. .

Product Research 115

Product Research Research Software Software Review Technical Review 115

Mixpanel

FEBRUARY 23, 2024

On the enterprise side, they usually have very complex and boutique use cases. Instead, we give them a quick survey that asks them why they signed up for our product. Many companies now have fewer engineering resources, making it harder to get engineer buy-in. Measure the value of it.

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. Examples of utilization of ML include speech recognition, automated query responses, email filters, and refined search engine results. The term Machine Learning was coined by Arthur Samuel in 1959 while he was working at IBM.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 176

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. For enterprises that have more than 3,000 employees, they’re 50% more likely to want to make that transition. Learn more here.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Gainsight

SEPTEMBER 12, 2023

61% of survey participants said they are responsible for revenue growth. AI for CS Is Still a Journey of Constant Discovery As an enterprise search technology, Glean has always leveraged AI. Kennedy says she’s working with her engineering team to develop “a bot to help assign accounts to CSMs when new accounts come in.”

Generative AI 52

Generative AI Reporting Tools Customer Experience Product Research 52

Product Talk

JUNE 1, 2022

They were planning to send out a survey to their users in-app using Pendo. They were challenging to source, had long lead times, required lots of coordination, and often over indexed on enterprise customers who didn’t use the product directly. An Aha Moment: Why Don’t We Try Automating the User Interview Recruitment Process?

Research Software 161

Research Software Product Research User Testing Customer Experience 161

The Product Coalition

MAY 5, 2022

Representatives from user research, policy, engineering, customer success, sales, marketing, even users themselves can be good partners at this early stage. As any Product Manager, Designer, or Engineer will tell you, this last twenty percent of the project often ends up being eighty percent of the work.

User Testing 134

User Testing Feedback Software Research Software Product Research 134

Userpilot

OCTOBER 26, 2023

Welcome survey created in Userpilot. With a good feedback tool, all you have to do is choose a survey template, tweak it here and there, and trigger it for a specific user segment, either contextually or at a specific time. An in-app survey made in Userpilot. Collecting user feedback at scale is dead easy in-app.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 15, 2023

Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers. Growth Engineer Devises and refines software solutions to buttress growth drives. The structure of a growth marketing team depends on the size and needs of your company.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105

Userpilot

MAY 14, 2023

Userpilot pricing Userpilot offers 3 pricing plans: Traction, Growth, and Enterprise. Mixpanel pricing Mixpanel offers three pricing plans : Starter, free Growth, from $20/month Enterprise, from $833/month The free Starter plan offers access to all reporting features. Funnel analysis (coming soon) Goal tracking Userpilot goal tracking.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

APRIL 10, 2024

Identify areas where your customers are facing challenges with user surveys. Having search engines in your help center makes it easy for customers to quickly find the specific information they seek. And the time saved in the engineering department can be invested in scaling your business.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Amplitude

OCTOBER 14, 2020

Amplitude is explicitly engineered to support real-time behavioral analytics, break data silos, and help any team build fast and build with data. Data-informed cultures must be cultivated, and adoption must be engineered into the analytics platforms that power them. Product teams can’t afford to make this tradeoff, nor do they have to.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Userpilot

JUNE 22, 2021

The best onboarding software for SaaS companies will not require your product team to engage an engineering team to be effective. allows you to build surveys into your experiences and collect responses. Userpilot’s suite of NPS micro survey capabilities is another weapon in your feedback collection arsenal. NPS Surveys.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 30, 2023

Product teams can also use it to collect user feedback via in-app surveys and offer them 24/7 self-service support with the resource center functionality. The localization feature is available in the Growth and Enterprise plans, which have custom pricing. Userpilot AI-powered writing assistant. Character development? Plot generation?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

The Product Coalition

JULY 6, 2023

Think of software engineers within a company starting to recommend the version control tool they enjoy using the most or customer success members vouching for a new CRM (customer relationship management) tool. You may also want to create ways to generate end-user feedback, like product surveys and pulse checks.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

eG Innovations

JANUARY 29, 2021

According to a recent CNCF survey , Kubernetes is the most popular container management tool among large enterprises, used by 83% of respondents. Currently, Kubernetes is one of the most famous DevOps tools used by start-ups and large enterprises extensively. Kubernetes monitoring in eG Enterprise.

Product Research 98

Product Research User Testing Enterprise Customer Experience 98