Mind the Product
SEPTEMBER 6, 2018
Over the years I’ve worked alongside a number of enterprise product managers in many companies. Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. How the customer would like to use the software.
Userpilot
APRIL 9, 2024
Do you need it to support customer or employee onboarding processes? TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. What’s your budget?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lenny Rachitsky
APRIL 18, 2024
Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.
The Secret PM Handbook
FEBRUARY 9, 2018
The fact is that Marketing doesn't decide who to target with their programs - defining the ideal customer and segment is #prodmgmt's responsibility! The definition of the ideal customer – the demographics, the characteristics, the industries – comes from Product Management. Click To Tweet.
Intercom, Inc.
MARCH 13, 2019
During your first wave of growth, your initial customers are very important. As you reach your next wave of growth, you need to continue to invest in those customers and in that product, and recognize that, in order to keep growing, you need that product to appeal to more people. Understanding what customers need.
Gainsight
APRIL 2, 2021
Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.
Agile Velocity
MAY 14, 2020
They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.
Expert insights. Personalized for you.
139 
Let's personalize your content