Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. Startups building an integration strategy should start by understanding where to add value and what tools people are using to get that value today.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Enterprise. The next two tiers, Growth and Enterprise, use a quote-based pricing model.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

FEBRUARY 13, 2024

It frees up their time to focus on more complex, high-value tasks like providing in-depth support, personalizing customer interactions, and handling issues for enterprise customers. Enterprise : Custom pricing, with premium features including custom roles, premium integrations, security audits, and priority support​.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. A genius inbound marketing strategy. Moving upmarket: Court enterprise customers. It doesn’t tend to support enterprise software, but product-led companies can do really, really well there. Your messaging is off.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. At the same time, I was doing a bunch of startup advisor work. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Nilan Peiris: Building A High-Growth Startup Sustainably. Bill Janeway: The Rise & Fall Of Enterprise Software.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. For us, it was clear that startups and small businesses were the types of businesses we understood. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

NOVEMBER 5, 2019

We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. Because you sent me an email, you called me, you sent me a text message. As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JANUARY 16, 2020

We’re going to switch gears a little bit here and what I want to do is I want to spend the next hour, hopefully, teaching you something about what I think is one of the most powerful tools we have at our disposal – particularly in startups – and in my experience. So positioning is not the same thing as messaging.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108