Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

OCTOBER 11, 2022

Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. Increase product stickiness.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Then iterate to add delight and build a minimum delightful product.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. And while one could argue that the extenuating circumstances of pandemic life have made people more patient with technology, even that patience would have its limits. Load Testing. Device Compatibility.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userpilot

MARCH 28, 2022

Investing in good UX design will remove unnecessary friction from your product and reduce churn. Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Get a demo to see how! What is good UX?

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. User retention is a metric that tells you how many users keep returning to your product over a given period. This helps customers engage more with your product and resonate with your brand better.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Mind the Product

MARCH 31, 2020

When you want to learn about the state of product management across Asia, there are two people who come to mind: Adrienne Tan (CEO and co-founder of Brianmates in Sydney) and Colin Pal (Chief Product Officer, Caterspot in Kuala Lumpur). That tiny little widget has implications for how someone might use and conceive your product.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 74

Education Research Software Feedback Software User Testing 74

Usersnap

APRIL 15, 2020

He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. So, ASK them… but don’t create a high effort survey. HD’s search function has always produced far more relevant results than Lowes in my tests. (I The better CX translated into better product perception.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Centercode

APRIL 11, 2019

Whether it’s the rise of AI, CI/CD, or DevOps, the lines between testing and development are blurring. But as testing methodologies evolve and bleed into development, professional testers are questioning how this evolution will affect their role in product development. Many people are jumping on the test automation bandwagon.

User Testing 64

User Testing Feedback Software Product Research Testing 64

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Planet

MARCH 5, 2024

Created by scientists and pioneers in fields like human psychology, programming, product design, and UX design, these laws have been repeatedly refined through decades of diligent research and experimentation. Booking Services : Standardized maps are a familiar and widely-used tool users can easily understand/navigate.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. You can’t always get what you quant: Bringing numbers to life through user research. Our key takeaways from Forrester research. Zara Burke , Lead Editor. Anna Murphy , Editor.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mind the Product

JANUARY 15, 2018

The median product is dying a slow death. If that seems like an overstatement, then the fact of the matter is that if usage rates are declining, a product is probably – not necessarily, but probably – in trouble. You can either try and make changes to your product, or give up on it. Is Usage Actually Down?

Onboarding KPIs 95

Onboarding KPIs Feedback Software Research Software Analytic Tools 95

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Social Media and Brand Reputation.

Data Visualization 127

Data Visualization Reporting Tools Analytic Tools User Testing 127

Nulab

JULY 9, 2019

Having a powerful company culture can establish strong morale, keep employees motivated, and even boost productivity – but it won’t come free. For a closer look at team bonding, we surveyed 1,000 full-time employees for their honest feedback. Another 1 in 10 survey respondents wished team bonding were available weekly. .

Reporting Tools 57

Reporting Tools Research Software Feedback Software Data Visualization 57

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

DISQO

SEPTEMBER 18, 2018

According to Kevin Kelley, a futurist and New York Times Bestselling Author, “Every 12 months we produce 8 million new songs, 2 million new books, 16,000 new films, 30 billion blog posts, 182 billion tweets, 400,000 new products.” How do you compete when anyone with a garage can spin up a server and disrupt a market within days?

Artificial Inteligence 40

Artificial Inteligence User Testing Product Research Feedback Software 40

DISQO

SEPTEMBER 18, 2018

According to Kevin Kelley, a futurist and New York Times Bestselling Author, “Every 12 months we produce 8 million new songs, 2 million new books, 16,000 new films, 30 billion blog posts, 182 billion tweets, 400,000 new products.” How do you compete when anyone with a garage can spin up a server and disrupt a market within days?

Artificial Inteligence 40

Artificial Inteligence User Testing Product Research Feedback Software 40

The Product Coalition

MARCH 3, 2019

Some of the things that I miss about the “other” way of project management The world of product management is very much one of “our way vs. the highway”. As a Product Manager, I can say for certain that I’ve been known to change my mind a lot when it comes to scope of a project. This makes sense. What is Waterfall anyways?

User Testing 61

User Testing Product Research Agile Customer Feedback 61

freshtrax

JUNE 20, 2022

I’ve been working with “visuals” since I started my career, so I’m used to researching visuals and the use of icons in photo stock. Researching visuals has been a strength and passion of mine and because of that I was incredibly excited when I found that Adobe was launching a stock collection.

User Testing 52

User Testing Research Software Reporting Tools Feedback Software 52

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. At Intercom, we think content designers work best when they work deeply on a product. Short on time? Improvisation and anticipation.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 73

Research Software Feedback Software Government Differentiation 73

UX Studio

JANUARY 30, 2018

Productivity. and much more… Gamification sounds like a superpower, a magical tool that fixes almost everything. Dropbox knows how frustrated users may get when they need to put extra cognitive effort into learning a new system. To gamify a system, start by rewarding users with the thing they use the application for.

UX 60

UX Customer Experience Feedback Software Systems Review 60

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

since I had no real product experience. Along the way, I’ve shipped hundreds of products, and managed other PMs. Curious, I went through the interview process to put my learnings to the test. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. Customer interviewing is one of the most valuable activities a product team can do. Product teams have a variety of research activities they can draw upon when engaging with customers. If you work on a subscription product (e.g.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Amplitude

OCTOBER 30, 2020

This means it’s tightly integrated with many different departments, looping the data team in from start to finish. How is the product and engineering team using data? Patreon tries to make sure data scientists sit with the individual product teams and are embedded in their decisions and what they’re trying to build.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

Userpilot

MARCH 15, 2021

Let’s face it: engagement may be a key requirement for product growth, but your customers…don’t want to be engaged. In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. I think we pitched it on Product Hunt as a reality TV show of a B2B, and maybe more docu-series when we’re talking to more serious customers or investors so that it doesn’t sound so Kim Kardashian.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Transcript. There we go.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Userpilot

SEPTEMBER 16, 2021

In fact, productivity thrives in a gamified environment. Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification can be a powerful driver of product adoption.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. In this article, we’re going to walk you through the most basic usage metrics that can help you track adoption over time, the stages at which users adopt your product, and how to drive feature adoption in the coming months!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98