Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We build strong technical foundations. Here’s how we do it.

Software Review 118

Software Review Technical Review Systems Review Management 118

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. For the purposes of our example, I chose only two drivers (Technology and Isolationism), so we’ll have just one 2 x 2 matrix. We poll the team, and they select the future outlined in the top right quadrant (high Isolation and Technology).

Technical Review 157

Technical Review Analytic Tools Research Software Automotive 157

Lenny Rachitsky

FEBRUARY 22, 2024

. • Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. Leaders practice transparency by taking notes in meetings and sharing those notes with the whole organization.

CTO 84

CTO Feedback Software Analytic Tools Data Visualization 84

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. February 28 – a day I remember well. The tiger team involved with the pivot acted quickly.

Events 88

Events Feedback Software Technical Review Systems Review 88

The Product HQ

JUNE 1, 2024

That means you may not get a data product management job if you have all the hard skills like technical knowledge but lack soft skills such as communication skills. Thus, to become a successful data product manager, you must be tech-savvy and know how to utilize these platforms for good. They represent the employee and their team.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. You can tailor your products and services to meet user’s individual needs.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

JUNE 14, 2022

At Alconost, we’ve helped more than 2000 companies in tech, marketing, tourism, media, and other areas localize their products into hundreds of languages. The third phase is in-country review. In this situation, we collect resumes and talk with three or four translators who meet our requirements. We’ll tell you how we do it.

Feedback Software 117

Feedback Software User Testing Systems Review Technical Review 117

Iteratively Blog

MARCH 15, 2020

Apache Kafka), distributed systems, and much more. ? It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? A large part of the reason is due to the fact that not everything is measurable. Play the latest episode. #4

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. Path Analysis : Userpilot’s path analysis allows you to understand your users’ journey before or after a certain event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Due to the nature of support, it is a reactive role. To this end, they focus on provisioning, installing, and configuring new systems to ensure they’re operating efficiently and as designed.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. Technology development is cognitive work.

Agile 104

Agile Data Visualization Research Software Reporting Tools 104

The Product Coalition

FEBRUARY 26, 2020

Email Workplace broadcast announcements Workplace chat or Slack Industry news (external) Pre-reads for meetings The first three are the largest, and I have found it best to funnel workplace broadcast announcements into your email. Don’t read emails in meetings. Emails that require a short response get a, ah, short response when read.

Information 78

Information Technical Review Technology Systems Review 78

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. In Userpilot, you need to create events and tag features manually.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

DECEMBER 20, 2023

Sentiment analysis using machine learning and AI provides valuable insights into customer emotions and opinions, guiding product and service improvements to better meet customer needs. Machine learning enables businesses to respond to customer behaviors with automated events and notifications.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

CardBoard

OCTOBER 6, 2023

Agile is like the operating system on your smartphone. If Agile is the operating system, Scrum is the app you use to get things done. We’ll explore the roles, artifacts, and events that make Scrum what it is. Scrum Events: The Rhythm of Work Scrum is structured around regular events for planning, review, and retrospection.

Agile 52

Agile Feedback Software Software Review Systems Review 52

The Product Coalition

MARCH 27, 2020

2000+ people from 18 offices, across 10 countries, are all currently working remotely There’s no such thing as too many channels I’ve been working in and leading tech teams for a long time, and bringing people together and aligning them around a common goal is always one of the biggest challenges. Slack uses Slack to stay connected?—?2000+

Feedback Software 124

Feedback Software Research Software Reporting Tools Technical Review 124

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. Hacker Noon blog articles deliver a wealth of technical insights. Nir and Far covers a selection of personal and technical content, including posts on consumer psychology. First Round’s The Review.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

MAY 6, 2024

Technographic details on devices and platforms used to ensure compatibility and support across technologies. Lik e event tracking or surveys. The process enables companies to deliver better-aligned content and services and streamline product development to better meet user expectations. In-app events and feature usage tracking.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Userpilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your event tracking needs. Schedule a demo today to explore its powerful event tracking capabilities firsthand.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. Track custom events to measure the completion of important milestones in the customer journey. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 20, 2024

Choose an email marketing platform for automation : Select a tool that supports segmentation, automation, A/B testing , and integration with your tech stack. Integrate data with the email marketing tool : Ensure your platform integrates well with other systems for up-to-date user data. Tracking in-app events with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Gainsight

SEPTEMBER 22, 2023

Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. Thought Leadership Think of any well-established company.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 4, 2023

The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Top brands orchestrate journeys seamlessly thanks to technology. The goal is repeat purchases.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Mixpanel

JULY 28, 2022

Some companies have landed on the “build” side of the debate when it comes to product analytics as they’ve wanted tools that connect with existing systems and have precise customization. However, modern product analytics software has advanced to a point where “buying” can meet (or often exceed) business needs.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

The Product Coalition

MAY 4, 2020

We had a look at common remote agile anti-patterns; we analyzed remote Retrospectives, Sprint Plannings as well as remote Sprint Reviews based on Liberating Structures. no guessing is necessary: The Daily Scrum is a 15-minute time-boxed event for the Development Team. The Daily Scrum is an internal meeting for the Development Team.

Reporting Tools 78

Reporting Tools Technical Review Customer Experience Systems Review 78

TIBCO - Thought Leadership

OCTOBER 28, 2020

This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on the Italian tech website, Solo Tablet. Suddenly, we are asked to travel less, attend fewer meetings, and limit business lunches. How to Adapt.

Data Visualization 69

Data Visualization Telecommunications Transportation Analytic Tools 69

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above. Google design Sprint Review.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

The Product Guy

JUNE 25, 2018

3) Identify which tasks I can push back on or request extensions in the event I have more urgent higher priority work. I am working on a fairly large scale project with my manager that touches multiple tech teams. I find it challenging prioritizing certain partner related requests because a separate tech team handles that work.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Compute also affects logon time performance.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Usersnap

DECEMBER 10, 2023

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. One of the most infamous events highlighting the consequences of inadequate UAT was the launch of the Healthcare.gov website in the United States in 2013.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 19, 2022

So, what are the different customer types you can expect to meet in SaaS? Also, it’s important to have a robust support system ready to help the customer. These customers may not understand how to meet their goals with your product or may have a point of frustration while using your application. Let's find out!

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98