Userpilot

APRIL 30, 2024

Measuring UX is a stepping stone toward enhancing customer retention , understanding user behaviors, and improving the product from feedback There are seven types of UX metrics you can use, and they include: Behavioral Metrics : They provide insights based on user actions within the product. Before the end of a free trial.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 81

Product Research User Testing Research Software Data Visualization 81

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Onboarding KPIs 89

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

UX Planet

APRIL 1, 2024

For example, initial user research can set an anchor for product design strategy. Sunk cost fallacy This bias refers to the phenomenon where a product creator is reluctant to abandon a strategy or course of action because they have invested heavily in it, even when it’s clear that abandonment would be more beneficial. Anchoring bias.

User Testing 90

User Testing Product Research UX Presentation 90

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help.

Data Visualization 82

Data Visualization Analytic Tools Customer Experience User Testing 82

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

FEBRUARY 6, 2024

Following UX writing best practices is the secret ingredient that turns good products into great user experiences. But how can you write UX copy that’s subtly helpful, improves the user experience, and retains customers? It can support product adoption strategies by making every user interaction meaningful and goal-oriented.

User Testing 52

User Testing UX Analytic Tools Research Software 52

Userpilot

JANUARY 6, 2022

Some of Appcues’ best features include two-way seamless integration with other tools, a simple and straightforward UI/ UX , and a robust set of tools for tracking the user journey and experiences. This is where customer expansion strategies come in. Appcues and WalkMe are both expensive. Add-ons with Zoom. User Journey Template.

Analytic Tools 93

Analytic Tools Reporting Tools Data Visualization Software Review 93

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Source: Slack notification UX. Source: Calendly notification UX.

Customer Experience 93

Customer Experience User Testing User Experience Customer Feedback 93

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 80

Data Visualization Customer Feedback Customer Experience User Testing 80

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

MARCH 27, 2023

Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. Effective customer adoption strategies are essential to improve user engagement , prevent churn , and drive product growth. A successful customer adoption strategy keeps customers engaged. Why is customer adoption important?

Onboarding KPIs 82

Onboarding KPIs User Testing Customer Experience Customer Feedback 82

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints. Focus on major activation events. Customer segmentation on Userpilot. Be contextual.

Customer Experience 80

Customer Experience Feedback Software Analytic Tools Data Visualization 80

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases. How to build a growth marketing strategy? Here are the steps to build a successful growth marketing strategy.

Onboarding KPIs 86

Onboarding KPIs Strategy Marketing User Testing 86

Userpilot

NOVEMBER 16, 2022

Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. In this article, we’re going to cover what user adoption is, how to craft your own user adoption strategy, and ultimately how to improve user adoption.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience User Testing 92

Userpilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users! There are five growth strategies to choose from before you can begin your free trial marketing campaigns.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Amplitude

NOVEMBER 26, 2019

Strategies for Closing the Gap of Confusion. Below I’ve outlined three specific strategies you can use to close the gap of confusion at your company. Strategy 1 — Roles. To illustrate this strategy, let’s visit Wayne from Marketing and see how he’s using data in his work. Strategy 2 — Systems.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What is PLG strategy?

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Marketing 87

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

nulab

FEBRUARY 10, 2021

UX research is a job that focuses on making sure this doesn’t happen. In this article, we’ll take a deep dive into the world of UX research, including what a UX researcher does day-to-day and how you become one. What is a UX researcher? First, a quick recap for those unacquainted with the term UX.

Product Research 94

Product Research User Testing UX Research Software 94

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The seven-step process to create an effective customer education strategy. Finally, constantly test and improve your customer education strategy by collecting feedback and acting on it.

Education 86

Education User Testing Customer Feedback Customer Experience 86

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. The 12 user engagement strategies include: Triggering a welcome survey to personalize the onboarding process and make the experience more engaging for users. What does it mean to engage a user?

User Testing 84

User Testing Product Research Feedback Software Customer Experience 84

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. So contextual experiences are critical in successful UX. Custom Events.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 83

Feedback Software Customer Experience User Testing UX 83

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Product Research 73

Userpilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. This enables you to find ways to eliminate friction from the UX and improve conversion rates.

Data Visualization 86

Data Visualization User Testing Customer Feedback Customer Experience 86

Good Product Manager

MARCH 18, 2019

during our presentation Aligned Meets Agile: Secrets to Putting Speed and Strategy to Work Across the Revenue Engine at the SiriusDecisions Summit 2019 (May 5-8 in Austin, TX). Product Management Events This Spring. Our big annual event (in Austin, TX this year!) Foundational Behaviors of Strategic Product Management.”

Events 74

Events Agile Product Research Product Management 74

Mixpanel

APRIL 13, 2021

A relentless prioritization of UX-focused, product-led growth. Though the UX initiative has been just a small piece of Mixpanel’s product-led transformation story, it’s been a surprisingly impactful one, surpassing even our own expectations. Before our renewed focus on UX, our NPS score sat at 15. Learning action (i.e.

Data Visualization 90

Data Visualization UX Onboarding KPIs Customer Feedback 90

Userpilot

MAY 3, 2022

Pair that with in-app communication and you’ve got a pretty good marketing strategy. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process. When your marketing strategy focuses on outbound, it’s not so clear.

Enterprise 90

Enterprise Strategy Marketing Outbound 90

Bain Public

JANUARY 24, 2022

Bain Public (acquired by XMachina) is looking to hire a UI/UX Designer Internship - Fall/Winter 2022. Bain Public is looking for a talented intern to join our UX team with a focus on Graphic Design. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies.

UX 52

UX Research Software Artificial Inteligence Outbound 52