Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. If your targeting criteria is age-specific, for example, market on those networks most popular with your ideal age bracket.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

APRIL 6, 2025

Use “signposting” to guide your audience: Words like “for example,” “because,” “as a next step,” and “first, second, third” help readers navigate your ideas without excessive formatting. Even the act of noting these examples trains you to recognize effective patterns.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Alchemer Mobile

NOVEMBER 6, 2024

Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time. Let’s break that down: Right Message: Is your message relevant and useful? Right Person: Are the right customer’s receiving the message? Right Place: Are you engaging customers where they are?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Create a customer feedback loop. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

JULY 17, 2019

For example, ProfitWell’s knowledge base article on understanding delinquent churn ranks highly in Google searches for phrases like “delinquent customer churn,” which leads prospects to their product. Create a feedback loop with your support team. By building a feedback loop with your support team.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Intercom, Inc.

JANUARY 20, 2021

We work hard to uncover real-life examples, expert tips, and insider secrets so that our customers don’t have to. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Use real life examples. It’s not just a series of FAQs. The first step?

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. This involves a messaging strategy that is consistent and truly resonates with customers.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Alchemer Mobile

AUGUST 26, 2021

Many times, customers use in-app feedback channels to provide feedback not just on the app itself, but other experiences they’ve had with your brand (for example, their experience in-store when they picked up the coffee they ordered through the app). Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Customer feedback : Collect customer feedback through timely, short surveys and passive widgets to inform product development. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Calendly includes its customers in growth loops.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Slack populates empty spaces with in-app messages that drive action.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. For example, a customer acquisition cost (CAC) of $12 per install may seem impressive at a glance. For example, Headspace users don’t want meditation features; they want to feel calmer. And before that? Confidence?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. For example, if a customer downgrades after a billing issue, support might log the interaction. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Let’s get right to it!

Feedback Software 103

Feedback Software Analytic Tools Product Research Data Visualization 103

Intercom, Inc.

MARCH 14, 2018

Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. You should evaluate all of your learnings and feedback against the problem you set out to solve. Here’s what you should include in your message: 1. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Alchemer Mobile

AUGUST 19, 2024

Some brands are great at talking to their customers, others have a little work to do: 51% of customers expect brands to ask them for feedback directly, yet most brands only hear from less than one percent of their customers. Customer feedback is a gift and the launching pad for customer-obsessed product teams.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

JULY 13, 2021

For example, when you release a new feature, the product team may decide to increase awareness through a broadly-targeted in-app Note. You can do this through in-app surveys, one-to-one messages, targeted notes, and tracking real-time shifts in sentiment.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. The customer support team can also use this feedback to assist customers experiencing friction, thereby improving their overall experience. This is called closing the feedback loop.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. Sometimes our Product Marketing Managers will join to get a better sense of what customers are saying and weave their language into our messaging. We narrow down the feedback to 3-5 items and attach concrete examples to each one.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Userpilot

MAY 27, 2024

This way, you can collect feedback that’s relevant to their specific needs, improve their product experience, and close the feedback loop. For example, if you were to ask users about how easy it is to start with your product, here’s the type of survey you’d need to create: CES survey example. G2 review example.

Feedback Software 105

Feedback Software User Testing Analytic Tools Customer Feedback 105

Userpilot

JUNE 14, 2023

Build a product roadmap by incorporating customer feedback into your planning process and aligning product development efforts with customer needs. Increase customer satisfaction by actively listening to customers’ words and closing the feedback loop by taking actionable strategies.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Hint: we can help you with these feedback channels and more!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

UX Planet

DECEMBER 6, 2024

There are numerous examples where the implementation of AI in UX has hurt rather than helped companies. For example, AI-powered recommendations should provide insight into why a particular suggestion appears to demystify theprocess. Lets find out how you can avoidthis. First, its essential to define AIs role in the design process.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

APRIL 30, 2025

Headspace is one of my favorite examples to refer to because they ace their ASO game. Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. Example of LightRights Apple search ad.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Go to websites like G2 for SaaS products, or Clutch.co

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? Gather customer feedback to improve your product and ultimately close the feedback loop. For example, you can start by creating a customer success journey map including these stages: Purchase decision.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. Customer profile example in Userpilot. This feedback loop is crucial for driving product improvements and enhancing customer satisfaction.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

JANUARY 26, 2023

Follow up after the survey and inform customers of any changes to close the feedback loop. Want to set up a real-time customer feedback system? Get a Userpilot Demo and see how you can collect better customer feedback. What is real-time customer feedback? Here’s a passive feedback example from Miro.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? Examples of customer satisfaction surveys from inspiring brands: Hubspot sends customers a simple survey to collect feedback after important customer interactions. CSAT survey example.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Experience 98

Userpilot

MARCH 4, 2021

You don’t just trigger messages at random and you suddenly know what to work on next. We’ve put together a quick guide for you, including best practices, desired outcomes, and examples of questions you must ask your users in-app to help various teams. A classic example of this are the questions “why did you buy our product?”

Product Research 105

Product Research User Testing Feedback Software Research Software 105

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144