Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. For example, webcams with built-in facial detection sometimes don’t detect people with darker skin , because they were only tested on people with lighter skin.

Technical Review 289

Technical Review Software Review Systems Review Customer Experience 289

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? What’s the right way to do this in your company? I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 137

Product Research Software Review User Testing Technical Review 137

Product Talk

MAY 4, 2022

For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team.

Research Software 292

Research Software Feedback Software Product Research Data Visualization 292

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. To make this happen, Chi needed to connect with her vendors product and technology folks. They still exist, even when your product is an API.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Product Innovation Educators

MARCH 3, 2025

To answer this question, they employed a technology called supervised fine-tuning. An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. It’s similar to having two different analysts review the same dataeach will notice different things.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 158

Technical Review Data Visualization Software Review User Testing 158

Roman Pichler

JANUARY 7, 2020

I regard a release as a version of a product , for example, Mac OS X Catalina and Windows 10. Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. In the example shown above, the second sprint has a flat burndown.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.”

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Lenny Rachitsky

JANUARY 7, 2025

You’ll find a collection of battle-tested prompts, real-world examples, and a step-by-step guide you can put into practice immediately. He also wrote my 9th most popular post of all time ( Become a more technical product manager ). Claude goes one step beyond ChatGPT’s abilities with their Artifact system.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Product Innovation Educators

NOVEMBER 30, 2020

Steve has over twenty years of professional experience in product management and related roles for some of the world’s largest industrial technology companies. 4:51] What’s an example of a portfolio that reflects the strategic objectives? That could be a simple pass-fail scoring or a more complex system. [8:21]

Systems Review 293

Systems Review Technical Review Product Management Product Manager 293

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs. and Quizlet.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

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Technical Review Analytic Tools Software Review User Testing 175

The Product Guy

JUNE 25, 2018

Examples: Here are a few examples related to escalations, blockers, and air cover in product management. I am working on a fairly large scale project with my manager that touches multiple tech teams. I find it challenging prioritizing certain partner related requests because a separate tech team handles that work.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This frees up time for customer success managers to focus on more strategic tasks.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Guided by fundamentals and first principles — Tesla transformed the trajectory of automotive technology. Be sure to agree on them, set them, review them, and adjust as you go.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Social proof can also be in the form of ratings & reviews as reviews from existingusers. As we know from usability heuristics, Users expect systems to be interactive and provide feedback based on theirusage.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

FEBRUARY 26, 2019

For example, you’re sitting in a meeting with stakeholders at the end of a deliverable cycle. In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. It makes sense.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Let’s use “sending out a meeting summary” as an example action item from a meeting. “Fairness” isn’t coming. With everyone watching.

Product Research 112

Product Research Reporting Tools Product Management Product Manager 112

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. For example, consider a recurring conflict at work.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

The Product Coalition

MAY 7, 2023

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

Technical Review 145

Technical Review Technology Telecommunications Data Visualization 145

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Instead of feeling understood, they feel like just another name in the system. Sound familiar? Create shared definitions and stick to them.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. These tools are better at detecting sarcasm and agglomerating different wording about the same topic, for example it could group together “checkout” and “cart.” Our system produces weekly reports.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Product Innovation Educators

OCTOBER 7, 2024

For example, highway dividers made from cut-up palm oil containers show how people can create solutions with limited resources. In the OEDK, students have access to high-tech equipment, but they won’t always have the OEDK available to them.

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

Userpilot

JULY 23, 2024

Are you in need of some MarTech stack examples to inspire your own? We will also consider valuable examples of tools that can inspire your process. TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. Examples include SEMrush and Moz.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 30, 2024

This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. WalkMe Pros Drag-and-drop editor : It enables non-technical users to create flows without coding.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105