Intercom, Inc.

FEBRUARY 9, 2021

As Theresa said, “Always focus on what you can do for the user instead of what you can’t do – for example, you might not be able to change a policy, but you can explain it (and then give feedback to the product team).”.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

JANUARY 25, 2024

Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism. When users correct the information or rephrase requests, the chatbot utilizes this feedback to update its understanding dynamically.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Step 5: Close the customer feedback loop. What use is the collection of user feedback if customers don’t get the sense that you’re acting on their feedback? Postfity’s customer feedback loop.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

The Product Coalition

JUNE 3, 2021

That’s how good maps are built: feedback loops created by explorers. Basecamp’s recent company policy change is a perfect example. Parish gives us three tactics to consider, and I’ll give you three hypotheticals to apply them as a PM. Reality is the ultimate update. it’s not worth it. It doesn’t have to be a feature decision.

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Feedback Software Data Visualization Research Software User Testing 179

Johanna Rothman

JUNE 9, 2020

We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. But much of the rest of the policies, procedures, salaries and criteria for promotion? The more people know, the more they will reinforce the culture those policies and procedures generate.

Management 81

Management Management Customer Experience Product Research 81

Agile Velocity

AUGUST 19, 2020

Story : As team members, we need to model how work, information, and decisions flow through our team/system so that we have visibility to where we will need to define explicit policies and potential bottlenecks as we design our kanban system. Team agrees on all explicit policies (rules) related to each Class of Service .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

JULY 10, 2020

Goodhart’s Law Back in 1975, the British economist Charles Goodhart first published the idea that would carry his name, when he wrote about monetary policy. When trying to create valuable, sustainable, and profitable products in complex environments, a rapid feedback loop is essential: Build, measure, learn.

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Agile Reporting Tools Feedback Software Systems Review 120

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. They can also be significant, like a whole product redesign or drastic changes to company policy and general business direction. Close the feedback loop and build trust with customers. They will be more confident in providing quality feedback in the future.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Gainsight

MARCH 27, 2019

So, with that in mind, let’s look at some of the ways you can close the loop when it comes to customer feedback… 1: Transparency. An honest, open approach to your feedback process is the best way to close the feedback loop. You can actually start by setting expectations from day one. 3: Politeness.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

Intercom, Inc.

JULY 15, 2021

The lifecycle extends to, “Okay, now it’s in production, we have to learn how the AI system is working, how performant it is, how accurate it is, get the user feedback.” ” The feedback loop becomes important, not just for research, but also for instrumentation-level data we can collect on AI systems.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Agile Velocity

FEBRUARY 11, 2020

Successful organizational metrics programs focus on global outcomes and meaningful feedback loops. Individuals try to anticipate the effect of a policy and then take actions that alter its outcome. They mistakenly thought the “right things” were immeasurable — and didn’t consider finding proxies. Example Measures.

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Agile Data Visualization Product Research Feedback Software 104

Agile Velocity

FEBRUARY 11, 2020

Successful organizational metrics programs focus on global outcomes and meaningful feedback loops. Individuals try to anticipate the effect of a policy and then take actions that alter its outcome. They mistakenly thought the “right things” were immeasurable — and didn’t consider finding proxies. Example Measures.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

Userpilot

MARCH 5, 2025

What could be better Another reviewer cited frequent bugs, rising costs, and an inflexible renewal policy: ultimately recommending other solutions with more competitive pricing and a smoother user experience. InMoment Best for: AI-driven feedback analysis G2 rating: 4.7/5

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Ask Benny

JANUARY 25, 2020

This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is effective. More on OKRs in How Google set Goals. Focus on strategy or customer interviews instead.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Agile Velocity

AUGUST 30, 2023

Those are the things that help us figure out process changes and policy changes. Maybe we need to change some of our workflow policies or change how work is entering our system to make sure that we’re addressing some of that risk earlier in our process. Now you have some data and some feedback loops.

Data Visualization 93

Data Visualization Reporting Tools Feedback Software Agile 93

Mind the Product

JANUARY 20, 2017

Jason explains that the most valuable feedback that a product designer can get always comes directly from users, so it is crucial for product teams to have a deep understanding of the customer. Examples include: decent working conditions, security, pay, benefits, company policies, interpersonal relationships.

User Testing 70

User Testing Product Research Development Feedback Software 70

The Product Coalition

OCTOBER 22, 2018

A lot of this feedback will come from sales teams working with prospects and your BAs…where is the market going? You can create a respectful and positive relationship with your company by welcoming customer feedback but a big part of that is how you set expectations from day 1.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

MAY 11, 2018

Here’s the summary: How CEOs can Help Product Teams get the Data they need We also have a complete guide available which covers everything from why you need a Product Feedback Policy to getting your product teams started in the right way. DaVita Kidney Care & SS&C Lessons from top SaaS Founders: Tale of the “no”?—?how

Feedback Software 68

Feedback Software Product Research Customer Feedback User Testing 68

DISQO

AUGUST 4, 2020

Many cited discomfort or fear as reasons, offering organizations, leaders, and teams the opportunity to set up policies that encourage open, honest, and respectful conversation. . Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies. Findings: .

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Education User Testing Feedback Software Feedback Loop 52

DISQO

AUGUST 4, 2020

Many cited discomfort or fear as reasons, offering organizations, leaders, and teams the opportunity to set up policies that encourage open, honest, and respectful conversation. . Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies. Findings: .

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

APRIL 22, 2020

Those with potentially less straightforward health policies or plans more frequently report thinking more about their insurance, such as those children in their household (42%) — compared to those without (30%). appeared first on Feedback Loop. Email Mark Pivinski at mark.pivinski@alphahq.com.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

DISQO

APRIL 22, 2020

Those with potentially less straightforward health policies or plans more frequently report thinking more about their insurance, such as those children in their household (42%) — compared to those without (30%). appeared first on Feedback Loop. Email Mark Pivinski at mark.pivinski@alphahq.com.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. To do so, they let Alpha’s research help direct the design of their new fully digital insurance policy and brand. “We

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. To do so, they let Alpha’s research help direct the design of their new fully digital insurance policy and brand. “We

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Ask Benny

JULY 16, 2018

This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is good. More on OKRs in How Google set Goals. The time spent on prioritizing bugs could have been used better.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

FEBRUARY 26, 2019

This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is effective. More on OKRs in How Google set Goals. Focus on strategy or customer interviews instead.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. Minimal Backlog Policy Many things have been written about Zero Bug Policy and why it is effective. More on OKRs in How Google set Goals. Focus on strategy or customer interviews instead.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Userpilot

MARCH 23, 2022

Often, company policy will dictate data should be deleted after a certain period of time – it’s worth checking what legislation might apply to your organization. 9 – Build a feedback loop. Account deletion is a serious step. Here’s an example of the cancellation process from Mural.

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Feedback Software Customer Experience Research Software Customer Feedback 98

DISQO

JULY 23, 2017

I want to be able to quote when I am right in front of the client and secure prices and enroll as soon as the premium is agreed on as to not waste time or give the decision maker time to go back on their word or not answer a follow up call and never get the policies.” appeared first on Feedback Loop.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

I want to be able to quote when I am right in front of the client and secure prices and enroll as soon as the premium is agreed on as to not waste time or give the decision maker time to go back on their word or not answer a follow up call and never get the policies.” appeared first on Feedback Loop.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Explore Alpha’s client story library to learn how Alpha’s rapid consumer feedback platform allows teams to test, learn, and make data-driven decisions in ever-changing markets. .

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Explore Alpha’s client story library to learn how Alpha’s rapid consumer feedback platform allows teams to test, learn, and make data-driven decisions in ever-changing markets. .

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

The Product Coalition

MARCH 23, 2018

Tip #4: Close the Feedback Loop One of the best things you can do when it comes to prioritization is keep others in the loop?—?both It tells everyone in your organisation and your customers exactly what your approach to product feedback is, ensuring expectations are properly set right from the start.

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Feedback Software Research Software User Testing Product Research 60

Agile Velocity

JANUARY 13, 2022

Regardless of the size of the organization or scope of the transformation, there should be a powerful guiding coalition , we refer to this as the Agile Leadership Team (ALT), who can help drive the transformation, foster feedback loops, and remove organizational impediments.

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Agile Feedback Software Data Visualization Leadership 59

The Product Coalition

MARCH 2, 2020

The Scrum Master must prevent them from manifesting themselves: a) The Scrum Master has a laissez-faire policy as far as access to the Development team is concerned. Limited to non-existing feedback loops : The sales organization and other functional silos guard the direct access to customers, thus preventing the product teams from learning.

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Reporting Tools Data Visualization Product Research Weak Development Team 86

Modus Create

JUNE 21, 2022

Therefore, we need to move towards automation of security policies, checks, and infrastructure. . Unlike dynamic code analysis, static code analysis performs tests before running the program, creating an automated feedback loop for developers. . Automating Security In Your SDLC. Pre-commit Hooks.

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Feedback Software Software Review Product Research Systems Review 40

Bain Public

MAY 21, 2018

Build a safety net as well as a feedback loop: Safety nets 4 are visible to users (UX) and take into account that erroneous actions can have consequences. Feedback loops allow you to monitor prediction accuracy, etc. Outputs should correspond to your intuition. Follow up readings specifically for the 6 points listed.

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Data Visualization Artificial Inteligence Feedback Software Research Software 40