Userpilot

APRIL 16, 2025

Early signals look positive, so you start rolling it out. When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. That means fewer CSV exports and more consistent insights across your product, marketing, and support tools.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Successfully launching a product requires proper planning which usually follows specific steps and checklists.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

OCTOBER 8, 2020

This echoes the philosophy behind Atlassian’s distribution flywheel where the product, marketing, and sales teams work together to remove as much friction in front of the customer’s path as possible in a transparent manner. Meeting the needs of an enterprise buyer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. Product-market fit surveys.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Are users more likely to click a CTA when its positioned at the top? Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

JUNE 29, 2024

This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Usersnap

FEBRUARY 24, 2025

Understanding the target audience is crucial to effectively tailor products to their preferences and needs. These questions uncover goals, workflows, challenges, and future aspirations while identifying market opportunities. Solutions targeting these improvements create impactful products that enhance productivity and satisfaction.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Here are a few key reasons why customer experience surveys are important: Help you understand if you’re meeting customer expectations : Direct customer feedback helps you understand user needs and preferences, allowing you to meet them.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 11, 2021

Marketing SaaS products is different because you're not selling a physical, tangible product, and quite often what you're actually selling is a subscription, not the product itself. Marketing SaaS products in comparison uses the product as the main driver of acquisition.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

FEBRUARY 15, 2023

Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. Collecting feedback while the user is in the product also increases its reliability. How does it tie into your product marketing strategy?

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

APRIL 3, 2023

A customer feedback survey can include multiple questions, open or close-ended questions, and rating scales. 8 Benefits of collecting customer feedback in-app Customer feedback gives you an insight into how customers feel about your business and brings lots of positives to your organization. NPS follow-up question.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Gainsight

OCTOBER 28, 2021

Unfortunately, if you’re not reaching product-market fit, the whole team might as well be banging their heads against the wall. Your product growth strategy hinges on a rock-solid product-market fit. Read on for a breakdown of product-market fit and secrets to using it to drive product growth. .

User Testing 52

User Testing Product Marketing Feedback Software Analytic Tools 52

Userpilot

APRIL 24, 2025

Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again. An individual adept at owning and driving roadmap strategy and definition, with a track record of end-to-end product delivery.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. As the Head of Sales, Nico has to navigate the cultural differences in key markets from the UK to Germany and Scandinavia to Spain. We are now between the growth and the scale, based on the different markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

FEBRUARY 28, 2023

Customer experience feedback focuses on user interactions with your product. Product Market Fit (PMF) surveys help teams evaluate product viability. Bug reports are essential for improving the technical soundness of your product. What is customer feedback? Passive customer feedback example from Slack.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JULY 22, 2022

Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Now it’s time to close the customer feedback loop with in-app communication. Fixing poor UX.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

JUNE 12, 2024

Understanding the salary landscape for product marketing managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products. Let’s get started!

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? What should a product manager do to achieve and maintain the PMF? Product-market fit and product development are interconnected and happen in parallel. Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

MARCH 8, 2022

What is an MLP product? With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. Copy, positioning, and education is an important part of your MLP. We’ve all heard of MVPs. Link things back to your vision and mission, and don’t get distracted by your competition.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

Userpilot

FEBRUARY 16, 2022

Use onboarding checklists , interactive walkthroughs , and self-service support to help customers familiarize themselves with your SaaS product and improve satisfaction. Ensure you close the feedback loop by taking action on customer complaints or suggestions. Assess product-market fit and improve.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. As opposed to this, early-stage startups will understandably have a higher churn rate, since they still may not have product-market fit yet. Understand churn with customer satisfaction surveys Customer feedback is vital to help grow retention rates.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Intercom, Inc.

MAY 26, 2021

We’re optimistic and positive. So no matter what hat we wear, or where we sit in Intercom, we have this amazing opportunity to impact our customers positively every day.”. That positive feedback loop is something we’re very proud of – our Built for You podcast series explores more ways our customers’ feedback shapes our product.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Userpilot

AUGUST 14, 2023

And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? It’s evident that businesses will start using it.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 5, 2022

Small but regular improvements are a more reliable way to achieve product-market fit. Incremental innovation gives you time to listen to user feedback. If your customer feedback shows your product is very different from what they need, don’t wait and pivot. Achieve product-market fit faster… and keep it.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Usersnap

MAY 19, 2022

Think of product-market fit (PMF) as sailing: the product is the sail and demand is the wind. For the boat to work or to make your dreams come true, you need to build a sail (product) and find the wind to power it (or satisfy the needs of the market, and its potential customers). Everyone is going to love it.

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 8, 2022

Your product go-to-market strategy is the final ingredient for any successful product launch. It is a small but prominent element that drives every other component of your marketing strategy. To build the best possible go-to-market strategy, you should: Define your target audience and what their JTBDs.

User Testing 98

User Testing Feedback Software Product Research Strategy 98

Userpilot

JULY 20, 2021

Yet Growth Marketing and Product Growth is not where I started. For several years I worked in head Marketing and Digital positions. Working as a marketer had its ups and downs, counting many successful collaborations while others failed completely. What an in-depth audit can reveal about your product.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

NOVEMBER 10, 2022

To avoid a value gap , collect product feature requests and work on adding them to your product. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Many times customer pain points arise because your product is missing out on a feature.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy. It highlights the benefits of the product and its advantages for the prospective customer. Product value depends on external factors and it’s difficult to measure.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Intercom, Inc.

NOVEMBER 3, 2022

Your product marketing is so on point – the way you’ve been able to facilitate this self-serve and onboarding journey that is relatively frictionless, and the way that you position yourselves in the broader market. Natasha: I have to say, we’ve taken so much inspiration from Intercom on this.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

APRIL 27, 2023

Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. In-app surveys allow you to collect targeted feedback from active users at scale. Feedback widgets enable users to submit feedback whenever they feel the need to do so.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

MARCH 13, 2023

Surveys can help you figure out opportunities for improvement, product-market fit, and demand for new features. Building a product survey is more complex than you might imagine. Work on tackling the highest priority items your research has generated and implement improvements to your product. Prioritize and execute.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

FEBRUARY 20, 2024

The difference between a data product roadmap and the traditional approach is the former relies heavily on data. Find product-market fit : By analyzing user interactions, feedback , and needs, you’re better positioned to tailor your product to meet those demands more precisely, enhancing product-market fit.

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105