The Product Coalition

AUGUST 3, 2023

Meanwhile, a robust product strategy lays the roadmap to achieve that vision. Here’s an example template for crafting an effective vision statement: “To [solve a problem] for [target users] by providing [unique value proposition] , leading to [positive impact or transformation] within [timeframe].”

Vision 148

Vision Product Research User Testing Roadmap 148

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Mind the Product

NOVEMBER 22, 2017

When No-one Agrees With Your Roadmap. What do you need as a product person looking to get a roadmap updated or in place? You don’t need consensus to get your roadmap in place. Let’s clarify (and repeat) that: You do not need consensus to get your roadmap in place, nor do you need it to edit your roadmap.

Roadmap 143

Roadmap Product Research Feedback Loop Travel 143

UX Planet

MARCH 15, 2025

Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty. Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Alchemer Mobile

OCTOBER 7, 2021

“Having a way to speak to the people who are just massive fans really helps us on how we continue to build on that positive behavior and positive experience. The other challenge of receiving feedback exclusively through apps store reviews is the inability to follow up with customers or close the feedback loop.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. Trial and error: adding sales input to the product roadmap. Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn.

Product Research 61

Product Research Feedback Loop User Testing Customer Feedback 61

Alchemer Mobile

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Feedback Should Drive Your Product Roadmap. The best way to give your customers a positive experience? Communication.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Let customer feedback guide the direction of your product roadmap!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

The Product Coalition

MARCH 1, 2022

Let’s rewind a moment to set the stage for an effective customer feedback strategy, before looking at some specific, practical tactics for actioning customer insights into your long-term product roadmap. Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Userpilot

APRIL 16, 2025

Your roadmap, now skewed by partial data, doubles down on solving the wrong problem. Early signals look positive, so you start rolling it out. When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 16, 2022

A tool that analyzes customer feedback data – both qualitative and quantitative – takes the guesswork out of the equation. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale. Use real-time data and feedback to prioritize your product roadmaps.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Intercom, Inc.

MARCH 16, 2021

Below, we share the latest and greatest proactive support strategies – including how to automatically identify recurring customer issues, preemptively resolve customer queries with targeted messages, and ultimately, position support as a core value driver for your business. Create a customer feedback loop.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data. How do you build one?

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

Intercom, Inc.

OCTOBER 8, 2020

And as each team grows, they can work closely together and contribute to the product roadmap through their own perspectives, without stepping on the other’s toes. Without a healthy feedback loop, there’s a big risk that adding a feature to meet the needs of one large enterprise customer will throw the entire roadmap off course.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. My seven-year-old son has the gift of positioning, a trait he comes by honestly as his mother is a sales professional. However, how you say “No” and your overall approach to feedback should be considered. “No” Step 6: Feedback Loop.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 143

Feedback Software Analytic Tools User Testing Customer Feedback 143

Mind the Product

OCTOBER 8, 2018

So, a product manager should clearly identify their position in the product lifecycle and map out their market research strategies accordingly. After addressing the functional failures found in the MVP, product managers have to take the product to a real user and collect feedback. Develop Customer Empathy With MVPs.

Product Research 183

Product Research User Testing Marketing Weak Development Team 183

Mixpanel

OCTOBER 10, 2019

At Mixpanel, we’ve developed a system where everybody in a position to talk to a customer can log a product gap. As a result, we are able to collect more customer feedback and build a better product. As a result, we are able to collect more customer feedback and build a better product. Product gaps inform our roadmap.

User Testing 102

User Testing Customer Feedback Feedback Software Reporting Tools 102

Userpilot

APRIL 24, 2025

This will involve close collaboration with Stripe’s and our financial partners product and engineering organizations to prioritize valuable investments over a multi-quarter roadmap, considering distribution potential, performance, costs, and risks. Experience owning/driving roadmap strategy and definition.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Intercom, Inc.

AUGUST 6, 2020

It was part of the early phase where India became a software powerhouse, helping the world all around accelerate their technology roadmaps. . Being a fan and being familiar with the product and the community, how did that influence your decision in taking on the CEO position?

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Why should you collect product feedback?

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

JULY 22, 2022

Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. Now it’s time to close the customer feedback loop with in-app communication. New features are not always the answer.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

OCTOBER 15, 2022

Use an automated email survey to collect feedback from inactive customers. Collect customer thoughts with always-on feedback widgets that blend in with the UI. Use a public roadmap to collect and prioritize feature requests. Collect positive and negative feedback from review sites. Collecting feedback isn’t enough.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

MAY 13, 2021

There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations. Your customer success managers need to be in tune with each customer’s business and challenges and work together to create a roadmap to meet their goals.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

NOVEMBER 3, 2022

Your product marketing is so on point – the way you’ve been able to facilitate this self-serve and onboarding journey that is relatively frictionless, and the way that you position yourselves in the broader market. And for us to do that, this predetermined roadmap doesn’t work for us.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

MAY 30, 2024

Understand positive sentiment drivers and boost customer loyalty. Personalize interactions to drive positive customer sentiment. Implement product improvements based on user feedback. Pay attention to both positive and negative sentiments, and make informed decisions to improve the customer experience.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Alchemer Mobile

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

OCTOBER 31, 2024

Voice of customer tools : Platforms that capture and analyze customer feedback across channels to help you understand how customers feel and talk about your product. Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral).

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

SEPTEMBER 10, 2024

Roadmap : Build a product roadmap that guides the team and aligns with company objectives and customer needs. Continuous feedback loop : Regularly collect user feedback to enhance the product experience, and communicate it effectively. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. Let us explain.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119