Johanna Rothman

MARCH 5, 2020

This part is about shortening feedback loops. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. However, they now had a production support problem that they needed to fix. It was time to see their feedback loops.

Product Research 108

Product Research Feedback Loop User Testing Software Review 108

Alchemer Mobile

FEBRUARY 14, 2023

Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. Alchemer Workflow is available immediately.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Usersnap

JUNE 12, 2025

If you’re sprinting with delivery while discovery is stuck in the parking lot, you’re not agile. Most product teams talk about dual-track agile, but few actually do it well. Discovery gets sidelined. This is your playbook for doing dual track right: grounded in systems, supported by templates, and focused on impact.

Product Research 64

Product Research Agile Customer Feedback User Testing 64

Lenny Rachitsky

JANUARY 14, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Her background is in developer tools and distributed systems.

Product Research 125

Product Research Research Software Data Visualization Reporting Tools 125

UX Planet

JUNE 14, 2024

Using AI to Gather, Analyze, and Act on User Feedback More Effectively to Improve UX For those who are unaware of UX design, a fast-paced yet steadily growing industry, let it be stated that feedback is a true commodity of the trade. However, opening a new chapter is the entrance of a new player into the field- AI.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Usersnap

MAY 14, 2025

Thats what product development feels like in most organizations.” Trying to build the right thing without a solid discovery framework is like setting off on a road trip without a map or destination. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. And luckily product managers don’t need to start from scratch! Practical Ways of Understanding Systems. Systematic Improvement.

Analytic Tools 195

Analytic Tools Feedback Software Systems Review Data Visualization 195

UX Planet

MARCH 15, 2025

Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty. Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Usersnap

FEBRUARY 24, 2025

Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. to find the right time to ask for feedback. . Feedback Should Drive Your Product Roadmap. How to gather mobile app feedback. In-app surveys.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

The Product Guy

SEPTEMBER 24, 2024

Systems thinking is a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. But how does this translate to product management and organizational strategy?

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. It enables a diverse set of ideas from across the organization to be tested systematically and learnings to be internalized by everyone. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. This is the second post in a series exploring our product principles. Focus on the most important decisions with system design.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I gather data through surveys about observations. I review strategies and roadmaps.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster. Finally, we have user research analysis.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

NOVEMBER 12, 2024

How first principles can help you design product roadmaps from the ground up. Product roadmaps are no exception. Creating or even updating a product roadmap can feel like being handed a blank sheet of paper and told you have 60 minutes to write a ten-page college essay on a topic you didn’t study for…. Trust, outcomes, value?

Roadmap 111

Roadmap Automotive Product Research Feedback Software 111

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Productside

MARCH 18, 2025

The biggest showdown in product management is BACK and this time, its all about the most promising startups. Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. For a productivity app, tracking distraction-free usage patterns, instead of just the total time spent, helps confirm that your users are achieving the end goal that your app was designed for. Test for interconnection. User surveys and qualitative data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Regular updates : The product is frequently improved based on user feedback.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Productside

MARCH 18, 2025

Productside | Product Management Courses & Training Product PickEm 2025: The Ultimate Startup Showdown The biggest showdown in product management is BACK and this time, its all about the most promising startups. Customer Feedback Which tool turns user insights into real product decisions? Forget the hype.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

MAY 27, 2025

Chasing the next big product win in banking or fintech? According to Quanti research , by the end of 2024, 3.6 Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. That means constantly testing new features, listening to feedback and improving the user experience.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Alchemer Mobile

AUGUST 26, 2021

In-app feedback is also immediate, so you get insight into what’s happening in real-time. This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. Why you should be collecting in-app feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Basics of Product Management

JUNE 21, 2025

Welcome to the ultimate guide to Product Manager interview questions. Tell me about a time you made a tough product decision Situation: We had to sunset a low-performing feature. Product Sense Questions How would you improve our onboarding experience? Task: Communicate the decision to users and internal teams.

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

Mind the Product

JUNE 13, 2019

Establishing agile and product culture is critical to us becoming a modern organisation that continuously improves. Taking one of Barry O’Reilly’s lean mantras on board – think big and start small – I started with our product managers. I then focused on the product owners with a high level of responsibility.

Product Research 180

Product Research User Testing Feedback Software Research Software 180

Userpilot

DECEMBER 22, 2022

What’s product ideation? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. This reduces the chances of building a parity product and drives product retention.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Always run discovery!

Feedback Software 98

Feedback Software Research Software User Testing Reporting Tools 98