Alchemer Mobile

MARCH 9, 2022

Customer retention refers not only to a brand’s ability to convert customers from one-time buyers to repeat purchasers but also their ability to do this over time. Let customers know you care by closing the feedback loop. Boosting retention doesn’t mean you have to completely reinvent the wheel. What is customer retention?

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

OCTOBER 19, 2024

Increases the customer lifetime value The customer lifetime value (CLTV) refers to the average amount of money you can expect to earn from a single customer through their relationship with you. When the issue is resolved, follow up with the customer to ensure they are satisfied and thank them for their feedback.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. After looking into their data and using benchmarking data as a reference point (more on this later), they decided to focus on increasing Speed and Effectiveness to start with. See the example in the template.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Coalition

NOVEMBER 12, 2024

Embracing flexibility and adaptability might include checkpoints along your roadmap, release process, and implementing feedback loops. Remember — first principles aren’t just ideas to reference. Your roadmap can’t be rigid. You must plan for some fluidity. Be realistic This one might get me in trouble with Elon.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Product Feedback Loop – Tools.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Mind the Product

AUGUST 9, 2019

No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. Optimism is fundamental in order to make things, he says, and he defines it as “hopefulness and confidence about the future or successful outcome of something”.

Product Research 180

Product Research Product Manager Product Management Feedback Software 180

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

UX Planet

DECEMBER 6, 2024

To do this, we will analyze effective strategies and refer to some key successful studies. However, the system was found to be biased against women, penalizing resumes that included terms like womens college or references to female-oriented activities. Are you thinking of implementing AI into your UX strategies? If so, read on!

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

UserVoice

APRIL 4, 2017

Many companies refer to customer data in Salesforce , and swear by its use as a repository for customer traits… but that’s only one part of the story. With UserVoice, manually managing your feedback loop is a thing of the past. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Alchemer Mobile

AUGUST 27, 2020

These are your all-star, loyal customers—the ones who engage in every email, refer you to their friends, interact with you through other digital channels, and purchase your goods and/or services regularly. The fan group’s experience is just the opposite. There is much to learn from the vocal minority of at-risk customers and fans.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

UX Planet

FEBRUARY 10, 2024

Feedback loops: a system’s outputs affect its inputs, creating loops. Exploring feedback loops, side effects, and unintended consequences of changes in the system. They should take into account feedback loops and chain side effects that occur in the ecosystem. References RYAN, Alex.

Research Software 125

Research Software Feedback Software Product Research User Testing 125

Usersnap

APRIL 28, 2020

For product managers that need to consolidate the feedback, suggestions and issues to plan for your development sprints. If you need to reference a previous ticket of a similar topic, it’s very easy to find and access it if you have labels in place. Usersnap helps to close customer feedback loops faster.

Product Research 52

Product Research Feedback Loop Customer Feedback User Testing 52

The Product Coalition

MARCH 1, 2022

Use it to fuel your content strategy Positive feedback, sometimes referred to as social proof, can be a compelling marketing tool when deployed in just the right way. Even better, you actually create a positive feedback loop, because other customers see that you’re actively acting on feedback, and may volunteer some of their own.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Alchemer Mobile

OCTOBER 8, 2020

Decoupling refers to targeting customers for ratings separate from an audience that sees the Apptentive Love Dialog and/or showing the Rating Dialog at another point in your customers app journey that is not immediately after the Love Dialog ? Decoupling the ratings prompt from a predictive question (“Do you love?”)

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Source: MonkeyLearn. Here are ideas on how to do it.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Alchemer Mobile

JUNE 14, 2022

Or does a zero simply mean they like the product, but not enough to refer it to someone. These customers already said they are likely to refer friends or family, so why not take them up on it! #5: 5: Close the loop. Every customer interprets the options on a 0-10 scale differently.

Product Research 130

Product Research Feedback Software Customer Experience User Friction 130

Userpilot

AUGUST 26, 2022

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. Collect quantitative and qualitative data to cross-reference responses from both and see if their answers align with each other. Gathering user feedback should always have a purpose.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

DECEMBER 22, 2022

First, product teams need to prioritize user feedback to identify opportunities. Finally, it’s important to close the feedback loop and let users know about the changes. Gathering user feedback and requests is the first stage in the process. Close the feedback loop. “How Might We?”

Product Research 98

Product Research User Testing Feedback Software Research Software 98

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Have a living document with the priority but don’t expect the stakeholders to constantly refer to the document. Cross functional alignment with the rest of the business.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. Mem0 AIs missing piece: a memory layer that helps models remember past interactions.Teams can capture notes, tasks, references, and ideas in a self-organizing digital workspace.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

UX Planet

FEBRUARY 6, 2025

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. Why itMatters Keeps Experiences Fresh: Continuous iteration prevents user fatigue.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. Mem0 AIs missing piece: a memory layer that helps models remember past interactions.Teams can capture notes, tasks, references, and ideas in a self-organizing digital workspace.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

TechEmpower - Product Management

JULY 31, 2023

Some key slides to check out: The Startup Metrics Religion The Progress is not equal to features (Less is More) Focus on User Experience Measure Conversion; Compare 2+ Options Fast, Frequent Iteration + Feedback Loop Keep it Simple and Actionable What's my business model? Be sure to check out the entire presentation.

Startups 104

Startups Customer Experience Product Research User Testing 104

Userpilot

AUGUST 20, 2022

Refer your product to their network. Act on the data you get and close the feedback loop. Customer loyalty is more about staying with your brand without peeking at your competitors and being habituated to providing positive feedback or referring you to their network. Stick around and become loyal.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Usersnap

MAY 21, 2019

Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. You can also embed this step in your feedback loop.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Userpilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Close the feedback loop so customers know their opinions matter. Close the feedback loop to improve customer satisfaction Collecting feedback isn’t enough. Want to reduce customer churn?

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

AUGUST 22, 2022

Once you’ve collected and analyzed feedback, close the customer feedback loop by personalizing and automating responses. Ready to start implementing a customer feedback strategy? Get a Userpilot demo and start collecting feedback in-app. What is customer feedback? from which users do you collect feedback.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Johanna Rothman

OCTOBER 10, 2023

The image in this post is from Successful Independent Consulting , and shows all the IP feedback loops I've seen in my business. Someone refers to that content and asks for a discovery call, etc. The more people who find you, the more likely you are to build relationships that lead to consulting.

Consulting 105

Consulting Product Research Weak Development Team Feedback Loop 105

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. How to close the customer feedback loop. Let’s get started.

User Friction 98

User Friction Customer Experience User Testing Customer Feedback 98

ProductPlan

APRIL 9, 2020

Qualitative data is sometimes referred to as ‘soft data’ and is usually described as the exact opposite of quantitative data: the numbers. That’s why you need to cross reference your quantitative and qualitative data. A Minimum Viable Product (MVP) is a great learning tool, and gets you feedback on what users want. Have a plan.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Userpilot

NOVEMBER 24, 2022

This could be through various media, like a passive feedback widget. Resolving the issue could be as simple as referring the customer to existing knowledge base articles. Closing the feedback loop drives customer loyalty. Customer request feedback loop. 3) The person deals with the issue.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

SEPTEMBER 10, 2024

Continuous feedback loop : Regularly collect user feedback to enhance the product experience, and communicate it effectively. For reference, here’s the average NPS by industry: NPS by industry ( source ). Feature adoption Feature adoption refers to how many users are engaging with the specific features of your product.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

APRIL 3, 2023

In this article, you'll learn: What customer feedback is. Best practices to follow when collecting feedback. TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product. The customer feedback loop. What makes it important.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Userpilot

APRIL 30, 2025

Headspace is one of my favorite examples to refer to because they ace their ASO game. You should create a feedback loop directly into your product. Apps with strong ratings appear higher in search results and convert at a higher rate. Their listing is calm, clear, and focused on outcomes. Headspace app store optimization.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Userpilot

MAY 7, 2024

Define how you’ll gather the feedback. Close the feedback loop. Refer back to the previous section to choose the ones that align with your goals. Close the feedback loop Lastly, is a VoC best practice to follow up and get back to users so they know that their opinions are heard, especially to detractors.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102