Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News.

Startups 201

Startups Feedback Software Marketing Strategy 201

CardBoard

AUGUST 10, 2023

No fanfare, no rush of users, just the digital equivalent of tumbleweeds. It’s called customer discovery. Customer discovery is your roadmap to building products that people actually want. It’s the difference between launching to crickets vs launching to a crowd of eager users. It’s not fun.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Sachin Rekhi

JUNE 25, 2017

I still believe these remain the very best resources on the topic. I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. And finally, I include a set of resources for managing a career in product management.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Userpilot

JULY 5, 2022

Small but regular improvements are a more reliable way to achieve product-market fit. Incremental innovation gives you time to listen to user feedback. In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements.

Feedback Software 90

Feedback Software Analytic Tools Research Software Product Research 90

Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Userpilot

NOVEMBER 27, 2023

TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Want to reduce customer churn?

Product Research 75

Product Research Data Visualization Feedback Software Analytic Tools 75

The Product Coalition

MARCH 2, 2018

You can use Jobs-to-be-Done to learn from your customers and measure a new product idea before building anything. The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. And while they’re at it, they get marketing to whip up some creative to drive users to the MVP.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

ProductPlan

APRIL 9, 2020

What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. You need to know what feelings your product evokes in users as much as you need that full Google Analytics report. Qualitative Research Methods. 6 Things Product Managers Can Do with Qualitative Research.

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. Meet your target users and get feedback. That way, she knows.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 75

Customer Experience Feedback Software Customer Feedback User Testing 75

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Rely on the inherent value of the product to drive customer acquisition, retention, and expansion. Rely on the inherent value of the product to drive customer acquisition, retention, and expansion.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Users exhibit a stronger memory recall for incomplete tasks, fostering engagement and curiosity.

Customer Experience 87

Customer Experience Customer Feedback User Testing Systems Review 87

The Product Coalition

JULY 10, 2020

Customers are much, much , harder to please than they used to be! Customers don’t just want their needs to be met, they want to be delighted. While some companies prefer to use their MVP as a closed beta for testing only, other lean startups actually launch their MVP as the first version of their product. ??

Product Research 98

Product Research User Testing Customer Experience Research Software 98

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points.

Roadmap 87

Roadmap Customer Experience UX Product Research 87

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Such a cross-functional team, sometimes called a squad, has all the necessary resources and autonomy to release work independently. What is a product team structure?

Analytic Tools 78

Analytic Tools Feedback Software Research Software Product Research 78

Userpilot

SEPTEMBER 5, 2022

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). After some epic tech startup fails in the recent months , the VCs clearly stopped believing in the ‘unicorn dreams’. Using Discovery to Test Assumptions and Uncover Opportunities.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

MARCH 24, 2021

It helps you find product-market fit and gives your team direction. It helps define the problems you are trying to solve and helps form your product-market fit. Improve User Experience. Reduce usability support queries by 10% by Q3 Increase visibility on videos and resources by 15% Decrease rage clicks by 50%.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

CardBoard

AUGUST 24, 2023

This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches. Today, Product Ops is recognized as a key function in many organizations, from startups to large corporations.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

Userpilot

JANUARY 31, 2022

Have an increased EQ and be empathetic towards customers, teams, and stakeholders. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Are there easy paths for storage, ci/cd, identity, resources (etc)? Kent McDonald on PM Specializations.

Research Software 89

Research Software Analytic Tools Feedback Software Product Research 89

Mixpanel

JULY 22, 2020

One of the most impactful things a product leader can do to help their team succeed is to point everyone in the same direction—to channel all of the team’s energy, focus, and resources towards an aligned outcome. Quick feedback loop: The results of your changes can be seen quickly. Why set goals.

User Testing 52

User Testing Product Research Framework Data Visualization 52

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Coalition

FEBRUARY 18, 2019

… And what that means for startups and innovators today [We were] just sentient puppets on God’s stage: indeed, our taskmaster was merciless, merciless, so long as our bruised feet could stagger forward on the road … so very brief and sore was life with us. Startups, though, are vaporous?—?they What is natural to users?

Agile 61

Agile Product Research Data Visualization User Testing 61

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader.

Article 81

Article User Testing Product Research Technical Review 81

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It should follow the lean startup methodology, even if some small things need to be adapted to corporate culture. A research by Standish Group claims over 64% of developed features are never or rarely used. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Points out the value of using customer feedback data to fuel priorities. Explains how data can help leaders align decisions with user needs and secure buy in from stakeholders.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

MAY 22, 2019

They empower employees throughout the organization to test, learn, and iterate rapidly. The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Recommended resources: Here’s what product management will look like in 2028.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

They empower employees throughout the organization to test, learn, and iterate rapidly. The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Recommended resources: Here’s what product management will look like in 2028.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? Paul: And it’s the same for consumer software. Consumers are changing.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

DISQO

NOVEMBER 21, 2016

For 18 months, This is Product Management has been a major resource for product teams across industries and company sizes. The way to do that with limited resources is to run experiments on prototypes. “First of all, it’s a focus on how our customers are making decisions. But at 75 episodes, it can be difficult to keep up.

User Testing 40

User Testing Product Research Research Software Feedback Software 40

DISQO

NOVEMBER 21, 2016

For 18 months, This is Product Management has been a major resource for product teams across industries and company sizes. The way to do that with limited resources is to run experiments on prototypes. “First of all, it’s a focus on how our customers are making decisions. But at 75 episodes, it can be difficult to keep up.

User Testing 40

User Testing Product Research Research Software Feedback Software 40