Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

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Feedback Software User Testing Product Research Data Visualization 186

Alchemer Mobile

MAY 7, 2025

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Establish a continuous feedback loop. Dont wait for quarterly NPS reports.

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Feedback Software User Testing Customer Feedback Data Visualization 130

Alchemer Mobile

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

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UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

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The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. The right data and experimentation tools.

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UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

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UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

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Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. How to gather mobile app feedback. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys.

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UX Planet

MARCH 15, 2025

Over time, Pinterest enhanced this system with graph neural networks like PinSage, which groups similar Pins to improve the discovery of adjacent interests you didnt explicitly search for but would likelyenjoy. Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown.

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Alchemer Mobile

APRIL 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. across both operating systems responded to Note-linked surveys. In other words, half of all end-consumers.

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Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate.

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems. What is a customer feedback system?

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Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. These metrics are designed to be used together as a system to provide a balanced look at overall team performance.

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Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Ground yourself—and your app—by putting in place a system for regularly recording your previously identified KPIs.

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Feedback Software Analytic Tools Research Software Product Research 264

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

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Feedback Software Analytic Tools Systems Review Data Visualization 119

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. A feedback loop to balance supply and demand. Listen to the full episode or check out Yvonne’s key takeaways below.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Expand your system beyond just a single tool.

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The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Embracing flexibility and adaptability might include checkpoints along your roadmap, release process, and implementing feedback loops. Your roadmap can’t be rigid.

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Roadmap Product Research Automotive Feedback Software 110

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. top pick foryou Netflixs Content Recommendation System Netflix leverages AI to predict viewer preferences based on past viewing history, optimizing content recommendations for each user.

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Johanna Rothman

SEPTEMBER 16, 2022

The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. Managers pressure both the teams for faster blue feedback loops, and pressure the product people for faster red feedback loops. All to create faster green feedback loops. Or the newer work?

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Product Research Feedback Loop Feedback Software Technical Review 142

Userpilot

OCTOBER 19, 2024

Regular updates : The product is frequently improved based on user feedback. Integration : The product works well with other tools and systems. When the issue is resolved, follow up with the customer to ensure they are satisfied and thank them for their feedback. The customer feedback loop.

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Melissa Perri

JULY 23, 2024

Siloed Data Systems : Data is fragmented across different systems, making it challenging to get a comprehensive view of product performance and customer behavior. Insufficient Customer Feedback Loops : Lack of regular and structured mechanisms to gather and incorporate customer feedback into product development.

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Weak Development Team Product Research Research Software Feedback Software 250

Johanna Rothman

MARCH 10, 2020

That's brittleness in the system. Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. I suggested that first, you see your feedback loops. (I When we shorten feedback loops, we can tell if we're working on the right work.

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Product Research Technical Review Systems Review Feedback Loop 109

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

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Product Research Customer Feedback Feedback Loop Feedback Software 119

The Product Coalition

APRIL 3, 2023

And that means you need a system for managing feature requests and customer feedback. This article gives you a step-by-step guide — with examples — to build a user feedback collection system that you can trust — whether you’re a new startup or an enterprise. What’s the best way to do that? The person making the request.

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Feedback Software Customer Feedback User Testing User Friction 155

Intercom, Inc.

NOVEMBER 6, 2019

Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. The absence of files. Otherwise, you would never find anything.

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Feedback Software User Testing Product Research Systems Review 43

Mind the Product

MAY 15, 2017

You need to start investing in things like systems, automation, feedback loops, and metrics dashboards. Josh learned from his experiences with this that he needed to become scalable. Josh discovered that once you start to focus on scalability, the other areas start to work themselves out.

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Mind the Product

OCTOBER 29, 2018

The final value outcome to this process was the feedback loop – Product can now show items completed from the prioritized department list. Larger Projects were requests that affected infrastructure, changed fundamental systems or were large, new features. Step 6: Feedback Loop.

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Feedback Software User Testing Customer Feedback Product Research 144

Alchemer Mobile

AUGUST 26, 2021

When customers experience an issue, have feedback, or need a fast response, it is essential to have a channel through which they can easily contact you. As we mentioned in the section above, you can set up your mobile feedback system so that unhappy customers are directed to your message center rather than the app store.

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Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

AUGUST 9, 2023

We believe that feedback only makes sense in the context of the customer’s experience. Alchemer Workflow allows our customers to launch surveys and feedback workflows based on specific events,” said Alchemer SVP of Product, Ryan Tamminga.

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The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

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Feedback Software Analytic Tools User Testing Customer Feedback 144

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard.

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User Testing Customer Feedback Feedback Software Product Research 263

Usersnap

JUNE 12, 2025

This is your playbook for doing dual track right: grounded in systems, supported by templates, and focused on impact. Ant’s Advice on Iteration: Tie each delivery to a clear learning goal Keep the feedback loop alive: user input → iteration → result Don’t isolate discovery folks from the dev crew “Shipping fast is great.

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Product Research Agile Customer Feedback User Testing 52

Mind the Product

JUNE 13, 2019

We have internal off-the-shelf customisable products like our HR system and case management system. I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. First I audited all the products we own, manage or use across the organisation. There are A LOT.

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Product Research User Testing Feedback Software Research Software 180

Product Talk

APRIL 3, 2024

My goal with this recommendation is to help teams build a sustainable habit that gives them a persistent feedback loop as they make daily decisions. We are inundated with customer requests, support tickets, and stakeholder feedback. This is classic System 1 vs. System 2 thinking. We understand our market.

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UserVoice

APRIL 4, 2017

Meanwhile, ProdPad focuses its approach around a drag-and-drop system that is organized by priority roadmap items. With UserVoice, manually managing your feedback loop is a thing of the past. is popular with PMs who want a timeline-based interface (which is helpful when managing multiple priorities). Want to learn more?

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