Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

The Product Coalition

NOVEMBER 12, 2024

Instead of accepting the limitations of battery technology and electric powertrain systems, Tesla rethought the components focusing on physics — looking at things like the specific energy density of batteries and efficiency of electric motors. Be sure to agree on them, set them, review them, and adjust as you go. Does it make sense?

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out.

Product Research 299

Product Research Books User Testing Research Software 299

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. Most importantly, don’t forget to include in-app feedback software in your tech stack. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Alchemer Mobile

AUGUST 27, 2020

You don’t need a technical degree to be a strong PM. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Alchemer Mobile

AUGUST 24, 2021

But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. It is also important to establish a feedback loop with consumers to monitor and understand the changes in attitudes regarding your app and other competing apps.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Johanna Rothman

MARCH 10, 2020

Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. I suggested that first, you see your feedback loops. (I I recommended various ideas with “testing” in their names (TDD, BDD, ATDD). Learn to Work in Multiple Locations.

Product Research 109

Product Research Technical Review Systems Review Software Review 109

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. Prioritize platforms that offer strong native integrations, support your full tech stack, and allow centralized control over data governance. Build internal documentation hubs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mind the Product

MAY 30, 2019

While it presents slightly more of a challenge than for apps and web pages, APIs and back-end services can also be demo-ed effectively (I have previously used a combination of slide decks and Postman, an API tool, to demo a back-end service to non-technical stakeholders). Demos Help us to Build Better Products.

Demo 190

Demo Feedback Software Technical Review Product Research 190

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. Even with the right specifications, execution may fall short due to poor team performance, lack of resources, or insufficient training. For product managers: Understanding this gap requires deep customer insights.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. Think about it: If you had to add an in-app survey , youd need tech help.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. NPS versus NPS+.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Intercom, Inc.

JANUARY 20, 2021

Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. In addition to reviewing the messages in your Inbox, you can set up Site Search in Google Analytics to help you find the search terms people use to find your content in the first place. The first step?

User Testing 233

User Testing Customer Feedback Customer Experience Embedded Analytics 233

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Monitor social media and review platforms for insights into customer sentiment. Act on Customer Insights: Translate feedback into actionable changes and product improvements.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Still, PMs need to do their due diligence when it comes to evaluating and selecting the right API provider.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Mind the Product

OCTOBER 29, 2018

I met with each department’s key leaders, and together we outlined a feedback funnel where their team could submit requests. The key leaders installed a validation process to review and approve the items sent to our Product team. The value of the feedback funnel was significant: Duplicate feedback items were eliminated.

Feedback Software 143

Feedback Software User Testing Customer Feedback Product Research 143

Johanna Rothman

SEPTEMBER 16, 2022

The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. Managers pressure both the teams for faster blue feedback loops, and pressure the product people for faster red feedback loops. All to create faster green feedback loops.

Product Research 142

Product Research Feedback Loop Feedback Software Technical Review 142

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. This trust-building tactic aligned with findings that suggest customer feedback significantly boosts confidence and increases conversions.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Johanna Rothman

OCTOBER 20, 2020

Until we finished work and released increments of value more often, as in the Incremental lifecycles , we couldn't use short feedback loops. Those short feedback loops allow us to use double-loop learning. What do we need to achieve those feedback loops? Some way to review the code and tests.

User Testing 85

User Testing Software Review Agile Product Research 85

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Nadine Mansour: Yeah, exactly.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Hint: we can help you with these feedback channels and more!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Johanna Rothman

JULY 22, 2021

In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. As a guideline, I like to review the strategy every 6-12 months. Let's review. See Multiple Short Feedback Loops Support Innovation.) We use a variety of feedback loops. (In

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Mixpanel

NOVEMBER 15, 2021

Today, we announced a $200M Series C investment from Bain Capital Tech Opportunities, marking a transformative period for us. We’ve arrived at this moment due to the collective vision, effort, and trust of each and every employee, customer, and partner we’ve been lucky enough to have on our team.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .”

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

Mind the Product

AUGUST 19, 2019

You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. As another example, imagine you’d like to build a model that would predict good candidates in tech based on their resume. Moreover, it’s not only changes in these components that might affect you.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback. Such feedback is crucial for driving higher engagement and retaining users.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing.

Feedback Software 99

Feedback Software User Testing Analytic Tools Customer Feedback 99

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Intercom exists at the intersection of some of the biggest trends and shifts in technology today: Messengers becoming the dominant way humans connect and communicate.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Even though the lists get very long, reviewing them regularly enables us to evolve or amalgamate ideas overtime to create some very successful experiments.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. The problem was that non-tech teams couldn’t easily adjust the onboarding flows without the developer's help. The easy access to data allowed them to tighten the feedback loops.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

The Product Coalition

MARCH 2, 2018

The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. Products, solutions, and technologies change over time. The highest scoring unmet need in the results was “determine if alternate route should be taken due to unexpected travel conditions.” No solutions.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60