Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown. Actual implementation details mayvary.

Product Research 96

Product Research Data Visualization Feedback Software Analytic Tools 96

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Feedback loops: a system’s outputs affect its inputs, creating loops.

Research Software 125

Research Software Feedback Software Product Research User Testing 125

The Product Guy

MARCH 26, 2020

This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions. I would then work with the CTO to incorporate their suggestions and improvements. How I leveraged consensus to reach my goals.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). An expertly crafted UX design ensures that customers glide through your site like butter on a hot skillet.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

SEPTEMBER 16, 2024

Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Lean UX is a different way of approaching UX design. Let’s get into it… What is Lean UX?

User Testing 98

User Testing Product Research UX Research Software 98

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations. To design Dopamine Banking, we at UXDA are using the following strategic UX principles: 1.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Alchemer Mobile

JULY 13, 2021

Product, engineering, and design teams own core product functionality, UX, and design experiences. Analyzing feedback looks different for every business depending on what questions are asked and where it’s collected, and far too many businesses collect customer feedback and then let it sit. Define product experience ownership.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Guy

SEPTEMBER 6, 2019

That can mean a lot of things: the primary goals I set for myself were (1) use data better and more frequently to make decisions, (2) better understand & improve the relationship between UX/Design and Product in my organization, and (3) to launch my own side project but with the mindset of launching fast, learning, and improving quickly.

Data Visualization 186

Data Visualization Product Research Analytic Tools Feedback Software 186

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. For this, we’ll explore the principles of UX design and go through the best practices that align with them. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Mind the Product

MAY 15, 2017

His roles over the last 15 years have started with engineering and architecture, and moved on from there to product management, and now he oversees product, but also data science, engineering, and UI/UX teams. You need to start investing in things like systems, automation, feedback loops, and metrics dashboards.

Product Research 124

Product Research User Testing Product Management Product Manager 124

UserVoice

APRIL 4, 2017

For A/B testing, Optimizely is a popular option that enables product managers to float product and UX trial balloons to segments of their user bases. With UserVoice, manually managing your feedback loop is a thing of the past. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

FEBRUARY 25, 2025

To optimize UX, teams must bridge these data silos. UX researchers can share real user behavior evidence: Heatmaps and A/B test results only go so far. While quantitative data highlight friction points, they lack behavioral context. Qualitative insights explain why users struggle, while visual analytics expose engagement gaps.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

UX Planet

FEBRUARY 22, 2024

Top Things to Know About UX Competitive Analysis 3. Storyboarding in UX Design Test value propositions: Practice customer interviews to test different value propositions and understand which resonates most with your target audience. This feedback should be regularly reviewed and used to inform product iterations.

Product Research 111

Product Research User Testing User Friction Customer Feedback 111

UX Planet

MARCH 2, 2024

This leads to a mismatch between the linear progression of the Double Diamond and the iterative nature of AI development (More read: A new age of UX). Defining UX in Gen-AI is an art of balance. The Double Diamond primarily caters to deterministic systems, struggling to accommodate the probabilistic, iterative nature of AI development.

Product Research 93

Product Research Research Software User Testing Analytic Tools 93

Userpilot

MAY 30, 2025

A user abandoning signup and completing it 3 days later doesnt signal a UX issue. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. It could simply be a timing issue for them. Thats why you want to deeply understand the full customer journey.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

SEPTEMBER 8, 2024

How to make the most of centralized model Implement feedback loops: Create channels (e.g., Slack, design forums) for teams to provide feedback to the centralized team on what is working and what needs improvement. Run regular surveys and polls to collect feedback from design system users.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. Qualaroo feedback tool.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 28, 2022

Listen to what customers have to say and close the feedback loop. Use UX analytics to spot friction points across the user journey and fix them. Take customer feedback seriously and act on it. Customer feedback is at the heart of every customer-centric company. Announce new features regularly to drive repeat value.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

The Product Coalition

AUGUST 28, 2023

Prototyping and Mockups Create prototypes or mockups of the software’s user interface to visualize the design and gather feedback, create UX flows, and decide which will be best suited for users. Feedback Loop Establish a feedback loop with stakeholders to ensure that their evolving needs are considered.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

UX Planet

MARCH 29, 2024

Image by vwo Feedback loops and exit surveys Create channels for users to easily provide feedback and show that their input is valued and acted upon. to collect user feedback about the experience. Implement targeted push notifications that are timely, relevant, and personalized to draw users back into the app.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

AUGUST 26, 2022

Close the feedback loop in the most professional way possible despite negative feedback. Verify the insights from initial user feedback using user experience data. Gathering user feedback should always have a purpose. Segment your users before asking for any feedback. Customer Feedback Loop.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. But it doesnt have to be that way. Customer effort score (CES) : To measure ease of use.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Always close the feedback loop. Whenever customers send you feedback, they want to know you have considered their voice and you are working on fixing the issue they might have. How customer feedback loop works.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Alchemer Mobile

OCTOBER 8, 2020

Keeping people in their intended experience avoids interruptive, frustrating UX, which helps improve the overall experience with your offerings. In general, these updates provide a much better experience for people who use Android apps and help turn the current one-way feedback abyss into a two-way feedback loop between customers and brands.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Lenny Rachitsky

JULY 2, 2024

It turns out that post-processing filters, contractual guarantees, data privacy, feedback loops, observable human impact, etc. Paired with the right product design and UX to teach people how to use it “The promise of AI (LLMs in particular) is to create anything for you with just a few words. .”

Product Research 135

Product Research Research Software Feedback Software User Testing 135

Userpilot

DECEMBER 22, 2022

First, product teams need to prioritize user feedback to identify opportunities. Finally, it’s important to close the feedback loop and let users know about the changes. Close the feedback loop. Closing the feedback loop is the last stage of the product ideation process. “How Might We?”

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Close the feedback loop Closing the feedback loop means following up with customers after they’ve provided feedback to let them know what you’re doing in response. Running an A/B test in Userpilot.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 29, 2022

Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems. Close the feedback loop and make customers updated. Let’s say you’ve collected customers’ feedback, paid close attention to what they’re saying, and interviewed them one-on-one.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Usersnap

AUGUST 26, 2021

With every customer interaction, they can extract feedback for the right department to address it. Here’re 4 best practices for CS teams take charge of customer feedback loops: Understand the job-to-be-done of each issue and if there are other related problems the customers wish the product can solve.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119