The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Should the Voice of Customer influence product development? Why Voice of Customer Should be Included in Development Process. Let your customers make product development decisions for you! Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. These turkey demos have surfaced key learnings for our team.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

User Testing 121

User Testing Product Research Research Software UX 121

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. If you need a reliable design partner now, contact us.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

FEBRUARY 8, 2018

The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. How do product teams that are spread across geographies, time-zones and functional areas of work find alignment?

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. and Facebook.

UX 95

UX Research Software Feedback Software User Testing 95

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. We encourage our teams to focus effort where it matters most.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Mind the Product

MAY 14, 2018

Like actors, product managers are seen as the lead role, when in reality there is an entire team pulling together. As product managers we could be talking to the legal team about our customers’ personal information one moment, and to engineers about whether we should use Native or React Native to build our app the next.

Product Research 150

Product Research Research Software User Testing Product Management 150

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data science will only continue to expand as well as more teams begin to use data to make decisions, not just engineering. This type of job may work on a team or lead a team of others.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

PMLesson's Ace the PM Interview

MARCH 9, 2022

As a capable, experienced UX designer or UX researcher, you spend your time thinking about how a product affects the user experience. You are constantly considering potential and real problems, testing out solutions and evaluating those solutions for effectiveness. Doing this will show your interest in the PM career path.

UX 52

UX User Testing Product Research Product Management 52

Business of Software Conference

MAY 7, 2020

You will learn: how to map the exploration of new business ideas and test them in a simple and practical way. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? How can you invent a new business model, improve existing ones, and manage them all across the organization.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

Intercom, Inc.

JULY 7, 2022

But when it comes to software, we don’t have those same checks in place, and it’s far more common to build products and services that don’t take into consideration people with disabilities. There was no solution they could use, so they built one. So why is it that accessibility is not a priority when developing software?

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

Weak Development Team 134

Weak Development Team Research Software Reporting Tools Development 134

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. This new idea is going to leverage artificial intelligence to better serve B2B customers with targeted advertising solutions to end customers, or real people out on the street.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Intercom, Inc.

OCTOBER 15, 2020

Out of that,I was forced to actually talk to people and learn through very different methods and tools. From that I’ve not only worked on over 3,500 different products, but I’ve been building methods and tools and things to help bring products and services to markets. Are these all software? Okay, that makes sense.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

The Product Coalition

OCTOBER 6, 2020

By leading the creation and development of groundbreaking qualitative analysis products, Jared is dedicated to helping companies like Netflix, Sony, and Disney understand how their content impacts audiences everywhere. That’s Jared and his teams focus on identifying the core emotions that people use when they express how they feel online.

User Testing 145

User Testing Data Visualization Product Research Research Software 145

nulab

NOVEMBER 5, 2021

A flash Silicon Valley campus staffed by armies of developers, bazillions in the bank, and countless users. You need to understand their product team structure… And you need to learn how startups can adapt them for rapid scaling without losing sight of their goal. Product roles explained: Product team structure.

Research Software 72

Research Software Feedback Software Weak Development Team User Testing 72

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

ProductPlan

MARCH 10, 2023

So much of what can go wrong with a feature release is related to poor execution of the broader feature launch process. Product teams find a never-ending opportunity to improve on what came before. However, the exception occurs at the end of the lifecycle when the team sunsets the product.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Upcoming Events. BoS USA 2019 BoS Europe 2020. Unsubscribe anytime.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Amplitude

AUGUST 30, 2017

At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. Feedback is one of the most powerful tools at your disposal. Back in the 80’s, Intuit released Quicken as a personal finance management tool.

User Testing 71

User Testing Analytic Tools Customer Feedback Feedback Software 71

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. Let’s switch out of ERP systems and become currency traders.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mixpanel

AUGUST 11, 2020

From understanding the analytics landscape to mapping capabilities with KPIs and integrating new tools with your current stack, we know that choosing a product analytics solution can be overwhelming—not to mention, time-consuming. How is Mixpanel different from marketing analytics tools like Google Analytics?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Intercom, Inc.

FEBRUARY 15, 2018

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Mironov Consulting

JUNE 28, 2018

Clothes, apps, binge-worthy streamed dramas and açaí blueberry granola smoothies are (mostly) bought by the person who consumes them – or a relative/close friend with detailed knowledge of the user’s preferences. Enterprise audiences are orders of magnitude smaller, and research candidates are likely to become sales prospects.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. Management books normally discuss processes and people and skip over technology.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Userzoom

JULY 3, 2019

We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of. We heard earlier, didn’t we about this nirvana in one company where the legal team is integrated in with the UX people. ” Because it’s their solution. What if they don’t care?

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

The Product Coalition

DECEMBER 8, 2020

The systems, people and processes at play that make these enormous feats of achievement possible have a way of wrapping their tentacles around new product ventures then slowing them down, impairing them and, sometimes, killing them off. He needed to run landing page experiments to test the desirability of their product. Usually not.

Development Team Review 148

Development Team Review Technical Review Systems Review Software Review 148

Business of Software Conference

DECEMBER 3, 2019

Bob has honed these key skills from his life working in everything from automotive, weapons systems, food, private equity, homebuilding, construction software, and more. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Video, slides, and transcript below.

Research Software 40

Research Software User Testing Data Visualization Customer Experience 40