Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Measuring the letters.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Mironov Consulting

AUGUST 29, 2023

We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So Everything we build will include ongoing costs for staff coverage, testing, maintenance, and cross-training for holidays or organizational shifts. [3] and then the next.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 130

Reporting Tools Feedback Software Agile User Testing 130

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

Modus Create

MAY 31, 2021

In the last article, “ How to Effectively Implement API Testing ,” we learned about the API implementation concepts and their best practices. This article focuses on the practical challenges we faced while testing APIs and their best possible solutions. Initial Setup of API Testing Automation. Test Coverage.

Reporting Tools 52

Reporting Tools User Testing Product Research Testing 52

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Roman Pichler

JUNE 7, 2021

Be Clear on When to Involve the Stakeholders and Development Teams. Complex and high-impact decisions, however, are best made together with the stakeholders and development teams. Additionally, include the development team members in product backlog decisions , and always choose sprint goals together.

Weak Development Team 71

Weak Development Team Product Research Workshop Customer Experience 71

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Essential reads for product teams New from the Department of Product this week: ? Enjoy the rest of your week! That’s the first big difference to note.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. Test Everything. All product managers love a good test.

Product Research 150

Product Research User Testing Weak Development Team Embedded Analytics 150

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

MAY 29, 2018

The Case for User-Centered Design in Product Management Over 75% of data involved with Texas’s pregnancy death statistics is potentially flawed because of poor product design. What does product management have to do with finance and healthcare?” User experience testing can help teams identify intuitive design elements.

Weak Development Team 60

Weak Development Team Customer Experience User Testing Product Research 60

Mind the Product

MARCH 10, 2017

David Binetti is a six-time entrepreneur, having served on the founding team of companies ranging from consumer (QFN, later Intuit’s Quicken.com), to industrial (Arch Rock, acquired by Cisco), to government (USA.gov, acquired by the Federal Government), to political (Votizen, acquired by Brigade) — with three stints as Founder/CEO.

Data Visualization 90

Data Visualization Finance Government Product Research 90

Mind the Product

NOVEMBER 26, 2019

Bad time-management in product teams (or any team for that matter) is a source of pain for many but, by taking some simple actions you can ensure they’re a thing of the past. Here’s how you can support your team’s time-management as a product leader. In Conclusion.

Customer Experience 116

Customer Experience Weak Development Team Management Management 116

The Product Coalition

JUNE 17, 2019

Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. In-house resources were enough to develop and support these services. We execute.

Banking 94

Banking Development Team Review Software Review Technical Review 94

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Amplitude

DECEMBER 17, 2020

As a product leader, you know how important iteration is to helping teams adapt to user needs and build great products. But iterating without clear, accessible data can lead to problems throughout the launch cycle, from poor audience fit to missed timelines because it took too long to validate an earlier change.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

Innovatemap

MARCH 22, 2023

Fractional partners can be immensely valuable in: Finance HR Legal Design Marketing Product Fractional partners reduce the stress and costs of onboarding new team members. This type of plan outlines what your business strategy looks like in a poor economic climate. Your offensive plan identifies your plan for when it takes off.

Weak Development Team 52

Weak Development Team Reporting Tools Data Visualization Banking 52

Alchemer Mobile

OCTOBER 22, 2019

On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it. Having a prototype is not only a good way of presenting your idea, but it can also help you determine app development costs in the future. Sounds interesting, right? Color choice.

User Testing 133

User Testing Customer Experience Weak Development Team UX 133

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Ask Benny

MAY 1, 2018

The list is usually endless, but the major ones are: Product strategyCompetitive analysisCustomer development and discoveryPricingUnderstanding customer needsPrioritizing developmentIdeation - defining specificationsExecutionUser experienceDocumentationLegalCostProduct evangelism. You also need to say “no” a lot.

Customer Experience 97

Customer Experience User Testing Weak Development Team Product Research 97

Userzoom

JUNE 9, 2020

You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? Use your analytics, product teams, front-line customer teams, and explore all this data. For those in user research, this should all sound very familiar.

User Testing 121

User Testing Product Research Research Software UX 121

Mind the Product

MAY 14, 2018

Like actors, product managers are seen as the lead role, when in reality there is an entire team pulling together. As product managers we could be talking to the legal team about our customers’ personal information one moment, and to engineers about whether we should use Native or React Native to build our app the next.

Product Research 146

Product Research Research Software User Testing Product Management 146

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Amplitude

MAY 25, 2017

Product Analytics is one of the most high leverage roles in a company that’s investing in software development. However, most companies simply don’t have enough data literacy on their team to interpret the data available to them. They help create hypotheses and find insights for the team to build a better product and grow the business.

Data Visualization 83

Data Visualization Analytic Tools Weak Development Team User Testing 83

PMLesson's Ace the PM Interview

MARCH 9, 2022

You are constantly considering potential and real problems, testing out solutions and evaluating those solutions for effectiveness. In a nutshell, yes, you can transition from being a UX designer to product management if you are prepared, have the right mindset and are willing to develop the right skills for the job.

UX 52

UX User Testing Product Research Product Management 52

Ask Benny

FEBRUARY 26, 2019

The list is usually endless, but the major ones are: Product strategy Competitive analysis Customer development and discovery Pricing Understanding customer needs Prioritizing development Ideation - defining specifications Execution User experience Documentation Legal Cost Product evangelism. You also need to say “no” a lot.

Customer Experience 60

Customer Experience User Testing Weak Development Team Product Research 60

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. More on that later.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Mironov Consulting

AUGUST 8, 2017

I see much broader wins: Our technical teams often make the “I am the user” mistake: we unconsciously assume that the people at the other end of our software are just like us. Being more specific also gives us an opportunity to connect our teams emotionally to our (ahem) users. Bonus points for clarity. Sound Byte. Clarity is free.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

FEBRUARY 8, 2018

Combined with what we learned from writing Product Leadership the patterns are becoming increasingly obvious: Product teams around the world are all encountering the same handful of problems. Request: Obviously every company or product team will have context-specific factors that make their situation a little different. Thank you!

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data science will only continue to expand as well as more teams begin to use data to make decisions, not just engineering. This type of job may work on a team or lead a team of others.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52