Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio: Product Management

JUNE 22, 2021

Besides this original job, there is another one you actively have to work on: figuring out what would be a great product for your customers. Thinking about what a great product would be for your customers is an ongoing task that is never finished. A lot of honest, but friendly and supporting feedback.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

The Product Coalition

MARCH 25, 2022

People quickly went digital and understood that finances don’t always require personal presence. At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Their purpose is simple: to let users store their finances and make payments.

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

Mind the Product

JANUARY 31, 2020

In this blog post, I’ll explain why product managers need to solve user problems in a way that offers a great experience and makes them feel as though they’re understood. In an over-competitive market where users are becoming more and more sophisticated, it’s not enough to identify a user problem and solve it.

Customer Experience 156

Customer Experience User Testing Research Software Finance 156

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Think of product strategy as a hypothesis to be tested. Product Mission and Vision. A product vision is the big-picture “why” of your company.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Innovatemap

AUGUST 25, 2020

As the product manager, it’s your job to understand your customer and identify features that keep your product ahead of the competition. Whether you’ve been handed a new product vision to execute or you have an idea of your own, it’s also your job to socialize your product vision and gain buy-in from internal stakeholders.

Vision 52

Vision Product Management Product Manager User Testing 52

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. These recent events highlight the criticality of the pockets of human-centered innovation that enable technologies to become more understanding of and empowering to consumers.

Feedback Software 136

Feedback Software User Testing Customer Feedback Customer Experience 136

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. They’re about cutting sprints and prioritizing user stories. I was the CTO in a part of the organization called consumer services. We had a direct-to-consumer product.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Mironov Consulting

JANUARY 24, 2024

  Do Sales, Marketing, Finance, HR, Engineering, and Product know/have what they need to support the plan?  12 months) that choices are meaningful and actionable Lends itself to OKRs or metrics Not just an airy 5-year vision with all things for all people.    Did they have sufficient input?  Stymied. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Userpilot

NOVEMBER 29, 2021

Product managers, have you ever wondered what user story mapping is? User story mapping is a simple method for converting your vision of a product into a roadmap that allows broad team collaboration and enables your entire team to see the bigger picture, how everything connects, and how to plan the minimum viable product.

User Testing 92

User Testing Customer Experience Product Management Product Manager 92

Mind the Product

OCTOBER 31, 2019

But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself. User research took place without collaboration with the product manager on the objectives of the research, client segments being interviewed, and so on.

User Testing 87

User Testing Product Research Data Visualization Banking 87

Userpilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Product Marketer: Develops and executes marketing strategy that promotes the product’s value proposition and drives customer interest and adoption. Align your teams with clear communication channels like Slack.

Research Software 68

Research Software Data Visualization User Testing Marketing 68

Product Innovation Educators

MAY 8, 2023

You get a lot of feedback from PDMA. Everyone plays a role, whether that’s our supply chain partners, sales partners, marketing partners, finance partners. Especially at the front end, we’re having discussions all the time, asking, “Does this project still fit with the strategy? They do a site visit.

User Testing 110

User Testing Data Visualization Customer Experience Feedback Software 110

Centercode

FEBRUARY 18, 2021

Brainstorming product vision with your engineers and design team? User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing. Product development also looked very different back then.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr.

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

JANUARY 21, 2021

In larger product teams a Product Owner leads the development process, while the Product Manager talks to users, user personas and business stakeholders, and takes a more holistic role in the overall product management. A PM needs to have a solid understanding of the customer needs, market scenario, and, of course, the product itself.

User Testing 93

User Testing Customer Feedback Onboarding KPIs Product Management 93

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) This act helps me to put myself in the customers’ shoes.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. These 8 dimensions will be pillars of driving the vision and business outcomes right after the launch. In the first meeting, I was assured that clarity on goal, strategy, the partnership was missing.

Startups 121

Startups Strategy Technical Review B2B 121

The Product Coalition

FEBRUARY 3, 2022

This is where product roadmaps are nothing more than requests from top customers. This approach works when you want to bring groundbreaking technologies to the market, but it might not be most appropriate when you want customers to love?—?really I have witnessed product cultures of many flavors. really love?—?your your products.

User Testing 136

User Testing Feedback Software Finance Roadmap 136

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. Somehow, interpreting customer needs can feel different. First, some context.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

UX Planet

FEBRUARY 7, 2024

However, as I delved deeper into financial realities and diverse market dynamics, my vision shifted from constructing a house to acquiring an apartment. Here, I would like to discuss the two key insights that emerged from our comprehensive research.

Systems Review 92

Systems Review Construction Research Software Government 92

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. How product strategy uses a company's vision to fuel profitability. Your users will thank you one day.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

The Product HQ

FEBRUARY 1, 2023

Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy. It also helps that group product managers create documentation that outlines the product vision and requirements. Then look no further.

Product Management 52

Product Management Product Manager Certifications User Testing 52

ProductPlan

NOVEMBER 1, 2022

With a need to deliver products that bring value to both customers and the business and the new spotlight on product-led growth. But compared to established departments like sales, engineering, or finance, product management is a relatively new discipline. Customer advocate. Sharpen your finance skills. Product strategy.

Data Visualization 52

Data Visualization Finance User Testing Customer Feedback 52

Mind the Product

AUGUST 10, 2017

Brian joined Pendo from Namely, and formerly from Intuit, where he started his career in finance before finding his passion for product. Much of his work required him to gain insights and understand his customers on an empathetic level. The team spent four years researching and gaining insights.

Customer Feedback 138

Customer Feedback Data Visualization Research Software User Testing 138

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Product Management University

APRIL 12, 2021

Meet Customers. Schedule a series of 1-hour meetings with 15-20 customers that best represent your target markets. In fact, tell everyone your start date is the day after the last customer meeting. Build 10 minutes into the end of the agenda to hear what customer have to say about your products.

Product Management 189

Product Management Product Manager Management Management 189

The Product Coalition

DECEMBER 8, 2019

the craft of product management, creating customer and business value) 2. business models, your product/business, finance, sales, marketing, scaling) 4. the craft of product management, creating customer and business value) The secret is out. Creating a great product that creates customer and business value is tough.

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. It’s tricky to successfully coordinate a customer-facing roadmap.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

UX Studio: Product Management

SEPTEMBER 24, 2021

Once upon a time… there was a product that had many key functionalities for its users. The designers created them, researchers tested them and developers spent hours turning it into code. Do the product and users live happily ever after? At this step, we already involve users. Ladies, kids, and content first”.

UX 93

UX Product Research User Testing Customer Experience 93

The Product Coalition

FEBRUARY 8, 2018

The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. Head of Design and User Experience at Philips Lighting , José Manuel dos Santos , sees creating alignment as his primary job.

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

Mind the Product

MAY 29, 2018

At Benchmark, Sarah invests in consumer businesses and the consumerization of IT. Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. Leisa Reichelt, Head of Research and Insights at Atlassian.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

The Product Coalition

MARCH 19, 2021

If you haven’t worked out the specifics on your audience just yet, use these points to guide your user story discussion: Identify demographics (i.e. With this information in hand, you can develop a more detailed marketing strategy and even find ways to improve your product based on your buyer persona research. It’s good branding.

Development 132

Development Product Research Research Software Technical Review 132

Mind the Product

JANUARY 17, 2018

A good BPM knows that their users do not have fixed preferences. They know their users make different decisions depending on the design and context of an experience. They understand that giving users all the choices and information can be burdensome rather than welcome. A good BPM is not afraid to be paternalistic.

Data Visualization 112

Data Visualization Product Management Product Manager User Testing 112