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Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch. Boosted conversation ratings.

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Sparking conversations: How every team can benefit from conversational support

Intercom, Inc.

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them.

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8 B2B SaaS Marketing Tactics to Try in 2021 [Ft. Hubspot, Neil Patel, Kontentino & More!]

Userpilot

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

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Product Managers: Your job title doesn’t mean anything!

The Product Coalition

What’s in a name? Product Activities Framework Our Product Activities Framework is a logical and straightforward way to analyze what product-related activities need to be carried out in your organization, and where these activities should sit. Or you may be heavily involved in either inbound or outbound activity.

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Top 11 Female Product Management Influencers to watch in 2022

Userpilot

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

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Customer Support: Bridge the expectation gap in 2022

Intercom, Inc.

Recognizing your customers by name should be customary – but recognizing their individual needs and wants is where your support can really stand out. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale.

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The SaaS Marketing Playbook for Exceptional Growth in 2021

Userpilot

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.