Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. It’s not uncommon for governments to try something new and end up dropping it.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Business of Software Conference

MAY 18, 2020

In Times of Scarcity, Clear Vision Beats Rapid Iteration – Guest blog post from Radhika Dutt. In Times of Scarcity, Clear Vision Beats Rapid Iteration. In Singapore the government took a different approach. Without a clear vision that was centered on the problem at hand, the optics became the primary concern.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This includes developing and implementing technology strategies, managing IT infrastructure and resources, and staying up-to-date on the latest technological developments and trends.

Fractional CTO 52

Fractional CTO CTO Coach CTO Data Visualization 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Product Innovation Educators

JANUARY 10, 2022

She has built products in industries including broadcasting, media, advertising, technology, government, consumer, robotics, and wine. She cofounded the Radical Product Thinking movement of leaders creating vision-driven change, along with authoring the book Radical Product Thinking: The New Mindset for Innovating Smarter.

User Testing 90

User Testing Product Management Product Manager Vision 90

Product Management University

NOVEMBER 21, 2022

Adding a product portfolio manager role (PPM) can unite disparate teams by rallying them around a single vision and establishing high-level milestones for the product portfolio as a whole. Your HCM portfolio is sold across a variety of industry verticals like healthcare, retail, manufacturing, hospitality, banking, government, etc.

Research Software 130

Research Software White Paper Management Management 130

The Product Coalition

SEPTEMBER 8, 2022

The strategy was complete, the build was in process, and we were ready to activate. They don’t oppose process at a local level; it’s the governance they resist?—?someone Product Strategy. As a bridge between business strategy and product development, product strategy has one primary goal?—?creating

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

Product Innovation Educators

APRIL 20, 2020

The future back strategy for product managers. Traditional strategy drives core business but doesn’t create breakthrough products or new business models. As Alfred Chandler said, “Don’t let structure dictate strategy.” 9:56] How does your future back approach to strategy work? Bonus Questions. [35:56]

Product Research 81

Product Research Government Product Management Product Manager 81

Gainsight

FEBRUARY 9, 2021

In large part, they credit their success to their deep understanding of leaders’ strategy and the desired business outcomes. PTC placed CS Ops leadership in the hands of Emmanuel “Manny” Govignon (Vice President of Operations, Customer Success Management) and Scott Trimmer (Business Relationship Manager on the IT team).

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Gainsight

FEBRUARY 13, 2023

We can’t do anything about those headwinds themselves, but we’re in the position to be able to govern our own response to them. The second is that we want to elevate that digital touch strategy I mentioned, and our previous tool was good for the time, but there were some gaps there. That’s super important for what we do.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

The Product Coalition

OCTOBER 15, 2019

Image credit: ProductPlan Roadmapping sits in the Product Strategy phase of a Product Management It’s very different to a Product Backlog. You are constantly using your roadmap to influence other departments and align their efforts to your product vision. Your roadmap is used across the whole product lifecycle.

Roadmap 119

Roadmap Data Visualization Software Review Technical Review 119

The Product Coalition

MARCH 15, 2019

Under his leadership, the vision of collective strength of all super heroes to save earth and humanity is brought to life. authority or the governments of the world. Product Vision When you encounter an idea worth fighting for, you have your vision. I used to think creating a product vision was daunting.

Technical Review 60

Technical Review Product Management Product Manager Government 60

Intercom, Inc.

JANUARY 9, 2020

?. While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process.

UX 165

UX Customer Experience Research Software Data Visualization 165

The Product Coalition

OCTOBER 23, 2022

The tactics, the head & body movement, anticipating your opponent's movements, the ring leadership, will and perseverance needed to win, and luck with judges when it goes to the scorecards, there is just so much more to it than simply punching hard. Me, I can see why people find the sport barbaric, but damned do I love me some boxing.

Product Management 84

Product Management Product Manager Management Management 84

The Product Coalition

APRIL 7, 2021

As a Director of Engineering at YML , a place where I feel empowered, I am fortunate to be able to help more women in technology support their family while still managing their career aspirations and reaching leadership positions, too. Over the last four years, female leadership at YML has increased from 5% to 30%.

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

Mind the Product

SEPTEMBER 5, 2018

In reality, asking for a product roadmap was shorthand for “please help me with my strategy”. I’ve created a diagram to help explain, simply, what makes a good roadmap in government but I think it helps in any context. Product roadmaps are overloaded with significance and are a source of uncertainty among product managers.

Roadmap 133

Roadmap Research Software Technical Review User Testing 133

Gainsight

OCTOBER 1, 2021

And where are the strategies, metrics, and oversight to know that they performed accurately? Then, they decide how to implement those strategies into existence, including determining who will be accountable for accomplishing those strategies. Do they have playbook and strategy suggestions? CS Ops Leadership.

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In most organizations, CS Operations governs six key components: Reporting. for senior leadership. So, who’s the right person to lead CS Ops?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

The Product HQ

FEBRUARY 1, 2023

TPMs must communicate strategies, roadmaps, and program issues with all key stakeholders. As a technical program manager, you communicate with product managers, leadership teams, and external vendors. Technical program managers demonstrate leadership and team building with key stakeholders to ensure successful project delivery.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

ProductPlan

DECEMBER 6, 2022

With company leadership, product management sets the strategic direction for the product(s). Moreover, they communicate the product vision to the organization. Government regulations impact nearly every aspect of financial products, including: How can they be marketed and sold.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

The Product Coalition

APRIL 2, 2022

In the light of new evidence, market opportunities, crisis, or strategy changes, we need to be flexible and adapt ourselves and our Product to these demands. I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . It could also result in top-down governance and enforcement, with the focus being more on ‘doing’ and not ‘being’ agile.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

JANUARY 19, 2021

Yet, what struck me the most during these conversations is that beyond caring for their people, it’s their focus on organisational design as well as their governance that seemed to have the greatest impact. Mission and Vision Are your company’s mission and vision well defined?

Vision 84

Vision Framework Government Agile 84

The Product Coalition

JANUARY 3, 2020

Processes (M): Strategy : Translation of the mission and vision into a coherent product strategy. Knowledge of data visualization, mining and statistical inference Management (C&S): Leadership : Influence, develop and guide the team towards strategic goals. He cooperates and aligns strategy with multiple teams.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. If you’re short on time, here are a few quick takeaways: While short-term strategies are more into focus right now, don’t lose sight of the horizon. They’re quite probably outdated.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

People-First Product Leadership

SEPTEMBER 17, 2023

Goals: Understand the company Strategy, including Mission, Vision, context for identifying opportunities, and Goals (include links to relevant assets) Dive into the product development lifecycle and ask yourself: How do the stages differ from what you’ve seen at other companies?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Modus Create

AUGUST 22, 2022

A clear company vision is great, but it often ends up as a decor piece on the office walls. Business as usual” has a nasty habit of disconnecting operations from strategy. . Similarly, you also need to define the hierarchy logic, i.e., what rules govern the relationship across different issue levels. That’s where OKRs come in.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Reporting Tools 98

Intercom, Inc.

OCTOBER 1, 2020

That’s the dream, that’s the vision. It was kind of amazing to think that, even back then, the timelines that mattered were the kind of epic changes you want to bring about in the world, over a period that will transcend the reign of different governments and all sorts of stuff. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Velocity is how fast a company can execute their product roadmap and then in a specific direction i.e. their strategy. Warning signs.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

OCTOBER 1, 2020

That’s the dream, that’s the vision. It was kind of amazing to think that, even back then, the timelines that mattered were the kind of epic changes you want to bring about in the world, over a period that will transcend the reign of different governments and all sorts of stuff. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Product Innovation Educators

MARCH 4, 2019

We work in conjunction with universities, government, and other partners. [4:20] I realized that this was not a good approach so we created a cross-functional program for employees to innovate and execute their visions. Senior leadership only controls the strategy. Senior leadership only controls the strategy.

Feedback Software 53

Feedback Software Government Finance Technical Review 53

Intercom, Inc.

SEPTEMBER 26, 2019

Box’s Chief Product Officer and Chief Strategy Officer, Jeetu Patel, discusses migrating to the platform mindset. What makes companies like Box and Slack real platforms versus just products that have kind of great extensibility, and why do you think it’s important to their business strategy to actually become a platform?

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Mind the Product

APRIL 3, 2017

My job was to define a vision for the product and create a plan to deliver it. Product Vision. Creating the vision for the product early was important. It gave the team autonomy over delivering the vision, what the product would do and how we would build it. A single product owner with decision-making authority.

Agile 132

Agile Product Research Reporting Tools Vision 132

The Product Coalition

MARCH 23, 2018

Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. PLAN Every prioritization decision you make has to be in line with your company plan or strategy. Leadership want the company to grow. Number 1?—?PLAN Number 2?—?PEOPLE

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

PMLesson's Ace the PM Interview

APRIL 25, 2022

How would you measure the success of a go-to-market strategy? To launch a new product, you start by evaluating your idea, assessing product market fit, building a prototype, gathering customer feedback, making improvements to your prototype, and executing on a marketing strategy that communicates the product to its intended customers.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Business of Software Conference

OCTOBER 11, 2023

Special thanks to SafraSofTech and Atomic Abject for opening business here 12 years ago, started InnovateRaleigh Catalyst for innovation and entrepreneurship Didn’t know that there was an entrepreneur community until first innovators’ summit Lots of people showed up!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Business of Software Conference

DECEMBER 11, 2019

So you have to have all your designs and in the beginning you have to have your entire late development strategy in the beginning and then you know kind of gets dried up actually because by the time you start working on it you’re just like, wait, my customer actually didn’t want that thing and now already built it. Funfetti Cake.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61