Government Messaging Testing Weak Development Team 
Intercom, Inc.
MARCH 12, 2019
A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.
Intercom, Inc.
JANUARY 21, 2020
Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? I use apps for everything from movies and music to weather and maps.
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The Product Coalition
JUNE 21, 2021
Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints.
The Product Coalition
APRIL 2, 2022
There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member.
Folding Burritos
JANUARY 21, 2016
We’re part of a larger team and that means interacting with a broader group of people with direct or indirect interest in the product: our stakeholders. Going back to the reasons leading stakeholders to behave like this, it’s easy to see how they reflect poor alignment on both the vertical and horizontal dimensions.
Userzoom
DECEMBER 17, 2019
.” Communicate the right message to the right people. You can do this by sourcing third party data, or running a small test to prove the results. Some stakeholders need to see the effects on the team to really appreciate the value, which is where design sprints come into play. Andy Budd, Managing Director, Clearleft.
Userzoom
JUNE 9, 2020
Unfortunately, much like some government responses, businesses and individuals are failing to understand the importance of these actions. You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented?
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