Intercom, Inc.

FEBRUARY 22, 2022

The team’s remit covers: security and abuse; governance risk and compliance; and IT. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Intercom is no exception. There will be many more challenges ahead.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

ProductPlan

FEBRUARY 15, 2022

Organizing, automating, and making meaning out of this data tsunami is another critical product operations skill that lets product managers spend less time digging up or transmitting the basics and more time extracting the deep value that eventually informs the product roadmap. In some cases, the job has a narrow focus. Data is important.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Sign up for internal training that covers company-wide policies and systems. Or, does your company use identity and access management software, such as Okta.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Gainsight

DECEMBER 13, 2018

While this addressed the immediate needs of each group, we were starting to see problems arise due to uncoordinated activities across applications. As a result, most companies (even small start-ups) deal with some combination of miscommunication, redundant or overlapping systems, and inconsistent or incomprehensible data.

Technical Review 49

Technical Review Systems Review Software Review Customer Experience 49

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

The Product Coalition

FEBRUARY 1, 2021

How to manage product bugs is broken down into the following sections: Strategy Prioritisation Triage Prevention Practices People & Resources Governance, Reporting & Stakeholders 1. Are systems in place for automation (e.g. Sometimes this will mean reworking the roadmap (e.g. This might seem a bit odd?—?strategic

Software Review 111

Software Review Reporting Tools User Testing Systems Review 111

Userpilot

JANUARY 31, 2024

Product analytics tools are software for understanding how users interact with a product. What features to look for when choosing between product analytics software tools? Session Recordings : Record and review user sessions (coming soon). Get the most out of your analytics with Userpilot. What are product analytics tools?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  But if we see this as a systemic problem, it can be less about individuals.  More

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

nulab

SEPTEMBER 2, 2022

Many jurisdictions have specific laws and regulations governing the termination of employment. This includes final salary, vacation pay, sick days, and any other benefits or bonuses that may be due. Review contracts and NDAs. This includes any passwords, access codes, or contact details that the departing employee will need.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Gainsight

FEBRUARY 9, 2021

I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. What do you do ?”

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Userpilot

AUGUST 5, 2023

Manual integration requires the developers to write custom code, which is labor-intensive, costly, and inflexible. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding. Legacy systems might have used completely different formats or schemas from the current ones.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

FEBRUARY 24, 2020

Appoint a single accountable product owner who is able to maintain a strategic roadmap & prioritise work across teams. This creates a number of benefits when scaling [i] Teams are better aligned to product outcomes (not systems). [ii] Build the right environment & culture for shared code ownership across teams.

Development 78

Development Agile Technical Review Software Review 78

Userpilot

OCTOBER 12, 2023

Because Userpilot is a no-code solution, it doesn’t require much technical knowledge to set up and use. Starts at $2,000/month with data governance, root cause analysis, real-time monitoring, causal insights, and a customer success manager. Key features VWO makes website optimization and A/B testing easy with its no-code editor.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. It provides: “on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you-go basis.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Upcoming Events.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

The Product Coalition

MAY 25, 2018

A bit background on myself; I’ve been working in the agile industry, making software for 12 plus years now, and mainly with fast growing venture capital fund and startups in Berlin or with large corporate organizations. Then you start building the product, [and] you deliver the product by shipping code to resilience system at will.

Webinar 60

Webinar Agile Product Research Customer Experience 60

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. A too frequent Sprint Review, for example, every week, tends to wear off quickly, as not much novelty can be provided.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111