Usersnap

OCTOBER 12, 2021

Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. The passion behind Erste Group’s customer-centric strategy. And George Labs is the digital banking business unit of Erste Group. Technical issues are rare for an established and security-focused product like George.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

MAY 14, 2021

Market penetration strategies can be defined as an effort of increasing market share for current products or services of the firm by marketing activities. In fact, market penetration has never been an affordable strategy that might burn the company budget in a short time. So, when will companies execute market penetration strategy?

Strategy 110

Strategy Reporting Tools Technical Review Marketing 110

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Alchemer Mobile

APRIL 14, 2021

Technology (media creation, connectivity, etc.). News apps saw incredibly high retention rates , likely due to how much news people consumed and the fact that there was breaking news almost daily. Music apps had the most app store ratings and reviews out of all Media subcategories. Technology Apps. Music Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

UX Planet

FEBRUARY 2, 2024

This raises the question: what if we could accelerate and refine user research using cutting-edge technologies like quantum computing and artificial intelligence (AI)? We will explore how these emerging technologies could revolutionize user research in the coming years. Unconscious bias can influence results.

User Testing 92

User Testing Research Software Product Research Artificial Inteligence 92

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. Building our own knowledge sharing loop. part of the name.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Mind the Product

MARCH 23, 2021

Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders. The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product. Applying anchor pricing.

Customer Experience 206

Customer Experience Product Research Strategy Feedback Software 206

Product Talk

MARCH 13, 2024

They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc. The top diagram is how the team was structured to complete the technology transformation project mentioned earlier. Click the image to see a larger version.

Research Software 292

Research Software Weak Development Team Feedback Software User Testing 292

Mixpanel

FEBRUARY 23, 2024

Onboarding new users is one of the biggest challenges a technical product faces. This is doubly true when a portion of those would-be users don’t have technical backgrounds. We have a whole suite of different strategies. At the start of onboarding, we ask people to identify as either “technical” or “non-technical.”

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

ProductPlan

OCTOBER 5, 2022

What is information technology? Information technology (IT) is the hardware and software used to create, store, transmit, manipulate, and display information and data. That said, the term is generally applied only to technologies used in a business environment. Origins and evolution of information technology.

Technical Review 52

Technical Review Information Technology Data Visualization 52

Alchemer Mobile

OCTOBER 14, 2021

What strategies do you use to prioritize your product roadmap? About Ian: Ian Hassard is the senior manager of product management at Auth0. “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy. Then look no further.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? But this doesn't mean you can't prepare for and ace your upcoming technical program manager interview. The best way to get ready is by reviewing some real TPM interview questions from some of the top tech companies like Facebook, Google, Amazon, and more.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Intercom, Inc.

OCTOBER 8, 2020

As Kristen says: She predicts that this strategy of letting the product guide the sales process is the future of tech: “I think that’s where a lot of the future of sales and tech in general is going to go to some extent, which is to really let the product guide the people. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. For me, two thoughts occurred.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Treat the team as a valued partner and recognise the effort the group made.

Weak Development Team 325

Weak Development Team Development Software Review Technical Review 325

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

Being one of the largest tech companies on the planet, it should come as no surprise that landing a job at Facebook is not necessarily a walk in the park. This is especially true if you're looking to join the technical program management team. Currently, the company splits its TPMs into two groups. Feeling overwhelmed?

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Assess product strategy and adjust if necessary. What’s the meeting about?

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. As you assemble your team, take special care to select a diverse group of subject matter experts. congratulations!

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding. The next step?

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company? Brian: Super.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. How to use technology to create something. Use it to make better product decisions. That was the business part.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Mironov Consulting

OCTOBER 19, 2022

 We need excellent communication so that one group doesn’t step on the other’s changes. Many of these projects are off strategy, not well spec’d, already rejected by Product/Engineering as bad ideas, or incrementally pull us into a problem space we’ve carefully avoided.  Current Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space.

Technical Review 53

Technical Review Technology Strategy User Testing 53

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Our second strategy is from Ky Ismet, Director of CS at Ometria. The third strategy comes from Mari-Frances Bentvelzen, SVP and GM at SAP Concur SMB.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Userpilot

APRIL 29, 2024

TL;DR Customer segmentation is the process of grouping users based on shared properties. For example, psychographic segmentation groups them based on their personality traits while behavioral segmentation – on their product usage. When combined with market segmentation, it makes your marketing strategy more efficient.

Customer Experience 97

Customer Experience User Testing Customer Feedback Analytic Tools 97

Product Talk

FEBRUARY 7, 2024

She took a multi-step, methodical approach to introduce continuous discovery, including enrolling a group of product people in the Master Class , having those participants coach and train others, and bringing stakeholders along for the journey. We also appreciate Sandrine’s candor in admitting that this process hasn’t always been easy.

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Technical errors.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software User Testing 94

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. Where their company is headed strategically, any planned technological shifts, and any new business initiatives that may have an effect.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

eG Innovations

FEBRUARY 10, 2022

These compromises demonstrate the need to continuously audit and monitor your Azure AD applications in tenants and the permissions assigned to them by process and to record that this due diligence has occurred. Assign access to security groups not to individual accounts. Other technologies supported by eG Enterprise.

Software Review 52

Software Review Technical Review Certifications Strategy 52

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52