Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Know your own systems. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Basics of Product Management

JUNE 22, 2025

Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . Market Research: From Manual to Machine-Learned Market research has always been a cornerstone of product strategy. PM focuses on unblockers and strategy. AI flips the script.

Artificial Inteligence 52

Artificial Inteligence Data Visualization User Testing Product Research 52

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Often, other functions such as Marketing and Sales also use experimentation to identify target segments, optimize campaign performance and trial pricing strategies. Here are 10 guidelines to design high impact experiments. And when are experiments invalid?

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. This is why the Web Content Accessibility Guidelines (WCAG) were established.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

UX Planet

JUNE 14, 2024

Over 8,000 people were interested, so I figured this would be a perfect opportunity to explore my product strategy skills. Recently, I’ve been diving headfirst into product management strategy, and I’m thrilled to share my learnings through the lens of Netflix comments. Would you use a Netflix comment section? Why or why not?

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Think of customer feedback as a system. But in reality, it’s a system of tools and techniques, combined.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Sachin Rekhi

FEBRUARY 16, 2020

I instead define a product manager as driving the vision, strategy, design, and execution of their product. For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Strategy: Product/Market Fit Hypotheses.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

The Product Coalition

FEBRUARY 26, 2021

To understand what stands behind Apple’s strategy, you should dip a little bit deeper into its revenue breakdown. a unique business and technology ecosystem that had been diligently harvested throughout the company’s history. But what all of these actually means? Apple has appreciated the biggest potential they have?—?a

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

Alchemer Mobile

DECEMBER 5, 2022

Seventy-nine percent of consumers check ratings and reviews before downloading an app, fifty-three percent check ratings and reviews before updating an app, and 55 percent check ratings and reviews before making an in-app transaction. This is about much more than ratings. It’s about more than improving an app’s rankings.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

DECEMBER 10, 2018

Why you need an in-app marketing strategy. If you don’t have a strategy for reaching out to your existing users, you may lose them faster than you can onboard new ones, or you may over-message them, which is just as damaging. Collect positive reviews. You can use in-app prompts to ask for these reviews.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

JULY 20, 2022

I’ve spoken previously about our experience of designing our reporting system, where we evaluated the benefits of introducing a new datastore to our stack – Redshift. It would have meant introducing a new type of database to our system that had never been tested against production. We compounded the value of ongoing improvements.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Mind the Product

NOVEMBER 12, 2018

Localization has always been a big part of Canva’s growth strategy, so we’ve got a few systems in place that make sure we have it front of mind from the start: Product Design. This gives the localization team a space to review any potential localization problems before it goes any further. Localization and Translation.

Research Software 172

Research Software User Testing Software Review Product Research 172

Userpilot

DECEMBER 19, 2022

This makes customer retention an important performance indicator for any business strategy. It also dives into twelve strategies to help you retain customers long-term. Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Arkenea

JUNE 20, 2025

EHR revenue cycle management represents far more than simply connecting clinical and billing systems. When properly implemented, integrated EHR-RCM systems can reduce administrative costs by 25-40%, improve clean claim rates from industry averages of 75-85% to 95-98%, and decrease days in accounts receivable from 55-65 days to 35-45 days.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

MAY 27, 2020

Therefore, the integration of a localization strategy within product development planning and its cycles is crucial. Localization strategy as an integral part of product development Through constant optimization, localization companies have found a reliable method of rolling out international product launches and continuously localizing them.

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

Imaginary Cloud - Design

JULY 2, 2020

Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines).

Books 138

Books Technical Review Research Software Data Visualization 138

UX Planet

JANUARY 22, 2024

Avoid pairing red and green due to potential visibility issues. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all. Line Height Strategy: For headings, maintain a line height of 1–1.2 Inter, in particular, stands out as an excellent choice.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

The Product Coalition

MAY 18, 2022

People should set guidelines for changes and continuous improvement, so product benefits will support the business objectives and strategy of firms. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Ask yourself what can go wrong?

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. 45%, while the UK was at 29% usage.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

freshtrax

SEPTEMBER 29, 2021

On the other hand, at btrax, I collaborate with my team on a daily basis, whether it’s brainstorming design concepts or planning out strategies through Slack and Google Meets. work schedules are individually managed due to the nature of the work and the client’s decisions. – 5 p.m. Although our office hours are from 9 a.m.

Marketing 95

Marketing Crowdsource Systems Review Customer Experience 95

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

Branding 64

Branding Weak Development Team Strategy User Testing 64

Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Think of customer feedback as a system. But in reality, it’s a system of tools and techniques, combined.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

UX Planet

AUGUST 16, 2024

A website redesign project is crucial to a company’s long-term digital marketing strategy. More importantly, a professional-grade project plan will anticipate potential roadblocks and allow for the creation of contingency plans and risk mitigation strategies, minimizing the risk of the project totally falling apart mid-stage.

Data Visualization 97

Data Visualization Analytic Tools Research Software Feedback Software 97

Arkenea

JUNE 23, 2025

This comprehensive guide will walk you through everything you need to know about RAG in healthcare, from fundamental concepts to real world implementation strategies. Retrieval-Augmented Generation represents a significant leap forward from traditional AI chatbots and search systems. What Is RAG in Healthcare?

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

Userpilot

JULY 25, 2024

Maintain Design Systems : Create and manage design systems and style guides. Document Design Processes : Maintain clear documentation of design processes, decisions, and guidelines. To progress, enhance leadership skills, contribute to creating design systems, and build strong relationships with product managers and developers.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

UX Studio: Product Management

JANUARY 11, 2021

This can happen due to various reasons: Lack of experience with integrating design teams into their processes. Review new designs and their implementation with the devs at milestones. . Explain the design system, discuss the method by building it together. Misconceptions about UX design. Complex, chaotic processes.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). However, this is an insufficient solution.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Even organizations with existing systems for managing data could fall victim to data silos if individuals or departments go rogue. Due to the wide variety of software solutions, some data could fall through the cracks.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

UX Studio: Product Management

OCTOBER 16, 2020

Looking at the negative company reviews can show that poor customer service can result in a bad user experience. While relying on consistency, you should note that relying on guidelines instead of scripts is better for customer service quality. Updating the users about the system status.

User Testing 98

User Testing Customer Feedback UX Customer Experience 98

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Apps everywhere.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Arkenea

OCTOBER 15, 2024

The brief contains all the guidelines the company would essentially need before embarking on your project documented on paper. Choosing A Website Development Company Once you have shortlisted a list of prospective healthcare web development agencies, focusing on certain guidelines can be instrumental in making a selection.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

Userpilot

OCTOBER 3, 2023

This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies. Reviews and ratings to gather testimonials and build advocacy for your product. This insight can help you make informed decisions to optimize your user experience. SEO Ranking.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Mind the Product

MARCH 2, 2018

Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation. Make sure not to log in to any sensitive systems on public wifi.

Data Visualization 127

Data Visualization Systems Review Software Review Customer Experience 127

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Not only design but strategy and feature prioritization as well, just to mention a few. Usability tests check if people can use a product.

User Testing 141

User Testing Product Research Research Software Feedback Software 141