Product Innovation Educators

SEPTEMBER 11, 2023

She guides product leaders through defining their personal product vision then taking the right steps to make it a reality. Connection—help people feel connected to each other and the larger mission and vision of the company. It is important to talk to your customers, but it is also important to talk to prospective customers.

Product Research 286

Product Research Leadership Vision User Testing 286

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Coalition

JUNE 9, 2021

Your vision of the future should bring clarity to your roadmap. That approach works fine until your sales team gets on the phone to tell a customer about the Next Big Thing. Sales is trying to help the customer see the value in your company. The customer gets excited because they’ve been promised a New Thing!

Vision 155

Vision Roadmap Customer Experience Weak Development Team 155

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. It’s during the onboarding period when new users will decide if you can follow through on the promises you made of saved time or increased revenue. Or, at least, it should be.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 313

Weak Development Team Product Management Product Manager User Testing 313

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. The Dilemma With Product Discovery.

Product Research 184

Product Research User Testing Customer Experience Research Software 184

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. Their customers rely on their offline-first mobile app to guide them through complex fieldwork.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Roman Pichler

JANUARY 11, 2022

For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. They lacked clear, achievable learning goals that built on each other and described a meaningful learning journey. Figure 2: A Product Mmgt Skills Model.

Roadmap 370

Roadmap Weak Development Team Customer Experience Leadership 370

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MAY 29, 2025

How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. Mobile UX design is the process of creating efficient and enjoyable user experiences for mobile websites and apps. Theyre not the same. The bottom line?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. There are various types of UI design, including: Graphical User Interface (GUI). There are various types of UI design, including: Graphical User Interface (GUI). Menu-Driven Interface.

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Mind the Product

MAY 5, 2020

Accessibility Guidelines. So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. But accessibility is more about inclusiveness and including vision, hearing, mobility and cognition impairments when building a product.

Reporting Tools 172

Reporting Tools Research Software Product Management Product Manager 172

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. These recent events highlight the criticality of the pockets of human-centered innovation that enable technologies to become more understanding of and empowering to consumers.

Feedback Software 158

Feedback Software User Testing Customer Feedback Customer Experience 158

The Product Coalition

JUNE 13, 2021

In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself. Of course, in the process, the vision might be changed or refined, but it most likely wouldn’t be reinvented altogether. This should be your first step into product strategy.

Vision 110

Vision Product Strategy Strategy User Friction 110

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

The Product Coalition

JUNE 21, 2021

In light of this, designers or software design businesses must ask themselves: “When I’ve worked on building software, have I historically focused on designing for all users, or just ‘average’ users?” If your answer is, “All users,” you’ve supported “Digital Inclusion”. What happens when we don’t make services accessibile?

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 230

Product Research User Testing User Friction Research Software 230

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userzoom

MARCH 27, 2018

Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. Before running an accessibility test, you can make sure your site meets fundamental accessibility guidelines.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. We know our users, of course.”

User Testing 101

User Testing Product Research Presentation Research Software 101

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

UX Planet

SEPTEMBER 8, 2024

High level of customization : Each team can create a design system tailored to the specific needs of their product or service. Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. Despite all the advantages this model has, it’s not a one-fits-all solution.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

The Product Coalition

JULY 12, 2022

Either a client doesn’t yet have a clear vision for a product, or they don’t need a product to be built at all. On the other hand, the purchasing power of consumers in the niche is, in reality, much less than you expect, and making the product commercially successful will be very difficult.

Research Software 147

Research Software Weak Development Team Software Review Development 147

Intercom, Inc.

MARCH 19, 2025

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision is now a reality. We believe that AI is on the path to resolving the majority of customer questions, creating a dramatically improved support experience. Watch the full broadcast here.

Customer Experience 104

Customer Experience User Testing Vision Customer Satisfaction 104

Product Talk

SEPTEMBER 4, 2024

We’ll learn about how they started rolling out the product trio model at Botify, some of the tools and tactics they’ve developed to guide their work, and what they’ve observed from the research they’ve conducted with other product leaders and trios. Do you have a Product in Practice you’d like to share? You can submit your story here.

Product Research 261

Product Research Onboarding KPIs CTO Coach Research Software 261

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? It is then launched and made available to customers, growing and changing (larva/caterpillar) until it’s ready to scale (pupa/chrysalis). You must adjust the lifecycle to fit specific product types (e.g.,

Feedback Software 147

Feedback Software Roadmap Product Research User Testing 147

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Mind the Product

JULY 10, 2017

Do your own research. Shortlist to about 1-3 remainders by kicking people who aren’t a fit. Do a small, paid test project with all of them. After the test project your choice should come very naturally. Do they give direct negative feedback? Constructive negative feedback on tasks and goals is welcome.

Weak Development Team 141

Weak Development Team User Testing Technical Advisors Product Research 141

Userpilot

FEBRUARY 15, 2022

Userpilot helps product operations teams by automating feedback collection and facilitating product adoption experimentation while integrating with other data collection tools to optimize the data analysis processes. maintaining templates, guidelines, and resources up to date. What is product operations (ops)?

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Lenny Rachitsky

MARCH 3, 2024

Before Reality Labs, he ran the Ads and Business Platform product group, where he led engineering, product, research, analytics, and design, taking annual revenue from $4 billion to $40 billion in five years. Andrew currently leads Meta’s efforts in AR, VR, AI, and consumer hardware across Quest, Ray-Ban Meta glasses, and more.

CTO 109

CTO User Testing Analytic Tools Research Software 109

Arkenea

OCTOBER 16, 2024

Key Takeaways: An accessible and inclusive healthcare website allows users from every background to access the same kind of information. Not all websites are user-friendly. Designing a user-friendly website that supports accessibility and inclusivity is one of the steps to increase traffic. The answer is obvious.

Healthcare 84

Healthcare User Testing Reporting Tools Research Software 84