Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. Product researchers and managers call these realizations of value “aha” moments. They’re key to compelling people to give your product a try.

User Testing

Intercom, Inc.

MARCH 13, 2019

During your first wave of growth, your initial customers are very important. You have to build a product that solves a problem and works well for them. The first strategy of that next wave of growth is to expand your addressable market. How to expand your market. Understanding what customers need. Be ruthless.

Marketing

Lenny Rachitsky

JUNE 9, 2024

He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” It will help you deliver value to users, tell a more inspiring story about your company, and recruit a team.

CTO Coach

The Secret PM Handbook

OCTOBER 7, 2016

Product management today has these characteristics: Primary focus on is product and features, not market problems and solutions. Lip service paid to “product/market fit,” but it’s often considered something you do after you have a product. Or managed to!).

Product Manager

The Product Coalition

OCTOBER 19, 2017

To close this knowledge gap, I thought it would be a good idea to develop a platform to provide resources for people looking to learn Product Management. To start with, I wrote this handbook “ Product Management 101 ”. You would be interviewed by one of the Product Experts (contributors to Product Monk).

User Testing

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. An interactive walkthrough is a step-by-step product guide leading to activation. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff.

Analytic Tools

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. Customer analytics.

Data Visualization

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. What We’ll Cover In Our Customer Retention Guide. TL;DR- 13 Customer Retention Strategies.

Feedback Software

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Led Growth.

Customer Experience

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io always kind of communicated to customers that we are a new and small startup, which was totally fine in the beginning, but by now, we’ve become a much bigger business. We have so many customers around the world. to Close.com.

Weak Development Team

The Product Cafe

JANUARY 18, 2024

He is a key advisor and speaker known for his product strategy insights. Leah Tharin Specializes in B2B SaaS, focusing on product-led growth and retention. Renowned for her practical approach to aligning product, marketing, and sales strategies. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.

Reporting Tools

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. There are lots of laws around the latter with the Telephone Consumer Protection Act, and intermediaries like Twilio have a very strict stance on that stuff.

User Testing

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. There are lots of laws around the latter with the Telephone Consumer Protection Act, and intermediaries like Twilio have a very strict stance on that stuff.

User Testing

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization

Lenny Rachitsky

FEBRUARY 16, 2025

If you’ve lost product-market fit, it’s time to go back to square one. Ask yourself: what’s changed in the market, and how can we adapt to stay relevant? Look for new opportunities and be willing to reframe your product or pivot your business model to meet the new needs of your customers.

Technical Review