Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. How to calculate the drop-off rate? Why it’s important to measure it.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. A/B testing with tooltips with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 6, 2024

Improve user onboarding : Trend analysis of user onboarding may uncover a drop in engagement, highlighting a faulty onboarding process and an opportunity to improve the user experience. How to perform product trend analysis? Once you know, you can then implement user experience optimizations accordingly.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Name: Becky Wright. Tell us about your experience with UserZoom. Role: Senior Product UX Researcher.

User Testing 107

User Testing Research Software Product Research Customer Experience 107

TechEmpower - Product Management

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. TL;DR Customer segmentation is the process of grouping users based on shared properties. How to create a customer segment based on data With the theory covered, let’s create some segments. In 5 steps.

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience.

Data Visualization 59

Data Visualization Feedback Software Customer Feedback Customer Experience 59

Imaginary Cloud - Design

MAY 21, 2020

In that sense, what for an adult might be a frustrating experience because we don’t see the ultimate point of going through such journey, kids are used to exploring, wandering and discovering things. As a designer, taking inspiration from real-world experiences is extremely rewarding when developing a digital experience.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Userpilot

JANUARY 15, 2024

Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations. Identify user experience gaps and reduce friction. Innovate new designs based on the user’s motivations and expectations. Wondering how to observe power user behavior?

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

FEBRUARY 18, 2024

Onboarding process – when new users don’t complete the onboarding process or don’t reach a specific milestone, like the activation point. Feature usage – when users stop using a feature. How to calculate drop-off rates? Now, let’s have a look at how to do it. Sign up for our webinar.

Analytic Tools 105

Analytic Tools Data Visualization Research Software Onboarding KPIs 105

Userpilot

MARCH 7, 2024

UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Social media analytics tools, as the name implies, often offer social media management , and platform-specific analytics like Twitter analytics, Instagram insights, or other social platforms.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. How can Userpilot help you track the conversion funnel and increase conversions? Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

The Product HQ

MAY 10, 2024

Here are the instructions on how to become a platform product manager: 1. This shows experience in trouble-shooting, a skill that is crucial for any successful platform project manager. Gain practical experience by working on diverse projects. How to prepare for a platform product manager interview?

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

The Product Coalition

MARCH 18, 2021

If you are then you need to know how to build a SaaS application, and that’s exactly what we will cover in this article. Native apps deliver the best user experience and performance. Hybrid apps save development and maintenance costs, however, they can’t deliver the user experience and performance that native apps offer.

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Here, your goal is to offer a smooth first-time user experience as they explore their options, learn the core features, and realize the value of the product.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

MARCH 4, 2024

For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment. By deferring non-essential choices to later stages—such as company name, job title, or account preferences—users can quickly sign up and engage with the product, reducing form abandonment rates.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

OCTOBER 22, 2023

Then, take the time to address those issues and improve the overall user experience. For instance, if many of your social media scheduling app users complain about adding posts one at a time, you can make your product more appealing by enabling users to schedule multiple posts at once.

User Testing 105

User Testing Customer Experience Customer Feedback Analytic Tools 105

Userpilot

MARCH 25, 2024

Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation? As the name suggests, SaaS valuation is the process of establishing how much your SaaS company is worth – and how much it may be worth in the future.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 24, 2023

Sending secondary onboarding flows to provide continuous value to your activated users (as well as resurrected users) and prevent churn. Engaging regular and resurrected users with educational content when it’s most relevant for them. Like sending a webinar invitation where users can learn how to use a new feature.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

MAY 8, 2023

Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important. If you don’t offer real value and get users to an Aha! moment soon, your marketing expenses could very well go to waste.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 23, 2023

Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. It’s named closed-loop analytics because it creates a full cycle of data transfer so that all teams can access and learn from each other’s data.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. They'll show you what users are doing and exactly where they drop off. Using CRO analytics is one of the best ways to drive growth.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

UX Planet

FEBRUARY 25, 2024

Hi there, My name is [Your Name], and I design cool stuff. Do you want to see how? Best, [Your Name] ### Email Template 2: Portfolio Highlight Subject: See What I’ve Created! Hi [Recipient’s Name], I’m [Your Name], and I create designs that people love. Can I show you how I can help? Let’s chat!

ChatGPT 80

ChatGPT User Testing Customer Feedback Research Software 80

Userpilot

SEPTEMBER 29, 2023

It’s normal that gradually users drop off at subsequent stages of the journey. As this happens, the bars in a typical funnel chart get narrower towards the end, hence the name. Product teams as well as their marketing and sales colleagues can greatly benefit from user funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

APRIL 13, 2022

UX click tracking helps you understand how users engage with your web app — what UX elements they find enticing, what part of a feature seems challenging to interact with, etc. In a nutshell, UX analytics gives you data on user experience to recognize obstacles in the user flow and fix them. Click on Features.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

TryMyUI

DECEMBER 12, 2019

Here is a list of common forms UX takes, what makes them unique, and suggestions for how to test them. The post An experience by any other name: 5 types of UX you need to know appeared first on TryMyUI Blog. People talk a lot about the versatility UX designers, but what the variety of UX?

Naming 52

Naming UX Customer Experience User Testing 52

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Mind the Product

APRIL 11, 2018

Two years from its initial launch and Wriggle had evolved from an idea about using tech to tackle food waste into a known name for a certain set of app-savvy urbanites in Bristol. In London, the office lunch market is cornered by chain stores with names like Pod and EAT serving packaged sandwiches and salads. First Expansion.

User Testing 113

User Testing Customer Experience User Experience Naming 113

Userpilot

OCTOBER 24, 2022

They’re useful because they help you understand areas of frustration (and build an experience around those), distinguish between user and buyer personas, understand your target audience better and identify your ideal customer persona. Prioritize based on user needs and product vision to avoid product bloat.

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

MAY 31, 2022

However, before a user becomes a paying customer, they must go through a series of small steps – such as visiting your pricing page, requesting a demo, completing a task in the checklist, discovering your features , etc. In this article, you will know what micro-conversions are, why they matter, and how to track them.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Reveal

NOVEMBER 1, 2023

Enhanced User Experience A well-designed custom visualization allows users to interact with the data more effectively, gaining deeper insights and a better understanding of the underlying information. Create customized groups to efficiently organize the available chart types, ensuring an intuitive and user-friendly interface.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools Reporting Tools 97

Userpilot

MARCH 14, 2024

Show how to create the report. TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. From the report, you can find out where users commonly drop off , as well as their actions before this happens.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention. Analyzing the data from churn analysis should give you actionable insights into the drivers of churn and how to minimize this.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. How to create raving fans: Provide personalized product experiences. What is the raving fan metric (RFM), and how to measure it.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98