Sequent Learning

SEPTEMBER 20, 2023

Most of you have witnessed the effects of new strategies, leadership changes, organizational realignments, and other structural adjustments. A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Userpilot

MARCH 8, 2022

She’s made hundreds of product teams aware of the need for speaking to their customers every week, and how to recruit users for these discover interviews on autopilot, even with limited resources. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

SEPTEMBER 5, 2022

Also, some additional resources include: Userpilot’s product adoption school. It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. Other resources and courses for customer success management. Duration: 5 weeks.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

nulab

MAY 10, 2019

To improve your competitive advantage, you first need to decide which of the following two leadership strategies your business will follow. Cost leadership. Organizations that operate a cost leadership strategy are extremely efficient. Cost leadership examples include McDonalds and IKEA. Inbound Logistics.

Research Software 47

Research Software Differentiation Airlines Outbound 47

BrainMates

SEPTEMBER 19, 2022

The app is designed to free up resources and reduce the admin burden on the payroll and HR functions. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Amplitude

SEPTEMBER 2, 2020

At some point, the volume of inbound events becomes too great, and it isn’t possible to only manage events retroactively. They are willing to invest more time into doing things “the right way,” although the resources are often still fairly limited. Data Management Strategy #2: Approval Workflow. Maturity Level: Intermediate.

Data Visualization 75

Data Visualization Analytic Tools User Testing Inbound 75

Amplitude

SEPTEMBER 2, 2020

At some point, the volume of inbound events becomes too great, and it isn’t possible to only manage events retroactively. They are willing to invest more time into doing things “the right way,” although the resources are often still fairly limited. Data Management Strategy #2: Approval Workflow. Maturity Level: Intermediate.

Data Visualization 59

Data Visualization User Testing Analytic Tools Inbound 59

Centercode

AUGUST 14, 2020

Some are scaling down the number of product launches to focus their resources on a select few. No matter how niche your audience or specific your testing needs, Betabound is a reliable resource that plugs your product into the homes, tech, and sentiments of enthusiastic, pre-profiled testers from all over the world.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Pragmatic Marketing

MAY 23, 2017

It brings to mind strong leadership skills, influence and accountability, all key traits of successful product managers. Based on their position, control of resources and ability to reward and punish, they are the company’s final decision-makers. They normally have no budget, no direct reports and few resources.

Product Research 70

Product Research Product Management Product Manager Research Software 70

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. An example would be Amazon where you should have a resume that screams Leadership Principles. Q: Favorite PM resource or blog?

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Pragmatic Marketing

OCTOBER 11, 2019

So from us it's usually like a lot of it is really driven by good video now so it's, you know, good internal training videos demo videos that they can use that can hopefully be turned that easily used as an external resource for the sales and service team. Um, what do you mean exactly the communication resource?

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So from us it's usually like a lot of it is really driven by good video now so it's, you know, good internal training videos demo videos that they can use that can hopefully be turned that easily used as an external resource for the sales and service team. Um, what do you mean exactly the communication resource?

Product launches 70

Product launches Research Software User Testing Product Research 70

The Product Coalition

JULY 1, 2019

The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market. HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. Here’s the biggest source of confusion I see?—?many

KPI 90

KPI Data Visualization Workshop Analytic Tools 90

Mironov Consulting

DECEMBER 2, 2019

It’s typical for professional services firms and custom development shops to have pro ject -based resource pools. I hope you’ll see that one size does not fit all, and that understanding your current organization is essential to planning any transition. [1] 1] Professional Services Projects ? Stable Product Teams.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Roy Madden

MARCH 10, 2016

As a result, while trends used to come and go over the span of years, these days discussions are moving thought leadership at a cadence of months or weeks. Small businesses have to move just as quickly with often times fewer resources. Recognize the need to monitor for yourself and your company, and dedicate resources to the task.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

Oren Steinberg

MARCH 7, 2017

Staffing and project management requirements can eat up the few startups’ resources before breakfast. By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing. corporations? Don’t be another source of those.

Reporting Tools 40

Reporting Tools User Testing Customer Experience Feedback Software 40

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Thought leadership guest posting. Finally, we have the enterprise model. Newsletters. Case studies. Paid search. Link building. Video marketing (YouTube and TikTok).

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., You have a massive pool of candidates proactively applying for an open position or recruited by headhunters, human resources, or the hiring manager themselves.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems). So salespeople often rely heavily on product managers as a tactical, technical resource.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close. What’s not to like?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Gainsight

DECEMBER 23, 2019

Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. So, is there inbound coming in? And it was a shared resource. Welcome, April. Are you involved in pre-sales?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

JANUARY 16, 2019

It’s perfect for mature startups trying to optimize existing sales resources to tap into new markets and verticals. Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model. Is your model primarily inbound or outbound?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JULY 6, 2021

” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally. Invest in workforce management resources. Running a global customer support team. Support leaders say robust tools, KPIs, and handoff practices are key.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. He came in when Slack was at around 50 million ARR, and he really helped build out the leadership team and helped us scale to over a billion.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Business of Software Conference

NOVEMBER 19, 2019

We also drove a huge amount of inbound. We just made sloppy decisions there because we were hiring to a plan, not hiring to need, versus hiring to need you see where things are breaking and then you add resource there. And that really is an ethos for a leadership style that you want. We had high relevance. This is a B2B product.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. My second thought is that leadership is tough stuff.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Last month, we published the second edition. They have great ideas.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211