Lenny Rachitsky

JANUARY 16, 2024

It also gives you a map for understanding which metrics you need to track, what factors drive the growth of your business, and, most importantly, where you have the most leverage to drive an outsize amount of impact (and thus where to assign your precious people and resources). G2, backlink, social mentions) Direct (e.g.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Alchemer Mobile

JUNE 30, 2020

This should be your go-to resource for understanding and measuring how customer behaviors and emotions have changed over time – specifically pre-Coronavirus compared to now. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app review volume.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. Gain signals for where to invest your resources for maximum impact. That’s why we’re so excited to launch our new visual Conversational Support Funnel report. Let’s dive in.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Alchemer Mobile

JUNE 16, 2020

This should be your go-to resource for understanding and measuring how customer behaviors and emotions have changed over time – specifically pre-Coronavirus compared to now. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app review volume.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

MAY 27, 2020

This should be your go-to resource for understanding and measuring how customer behaviors and emotions have changed over time. Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for Media apps. Average app review volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

MAY 4, 2021

Now, instead of receiving lots of inbound queries when something happens, we’re able to proactively direct customers to the Intercom Messenger so they can self-serve.”. The team is also leveraging Banners to display notices across the website without engineering resources and keep customers informed when temporary issues arise.

Customer Communications 118

Customer Communications Inbound Outbound Customer Experience 118

Intercom, Inc.

JANUARY 5, 2023

Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. We can say it baits them to the product with resources highlighting the product value. Their website contains a GoodContent Hub with valuable resources for content marketers.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Intercom, Inc.

APRIL 14, 2020

Yet it’s more important than ever to support your team and provide them with the reassurance, resources, and encouragement they need. So, first and foremost, provide your support managers with the resources and emotional support they need to foster a safe environment for their direct reports. Let automation do the repetitive work.

Customer Experience 223

Customer Experience Reporting Tools Data Visualization Inbound 223

Roy Madden

APRIL 1, 2016

All of these activities overlap with a bunch of other trends that people have been buzzing about: sales enablement, employee advocacy, personal branding, social media marketing, content marketing, inbound marketing, and more.[link]. As a starting place, here are the six awesome resources we found to go deeper on social selling.

White Paper 43

White Paper Inbound Entertainment User Testing 43

Intercom, Inc.

JUNE 1, 2021

Challenge #1: Limited team bandwidth, resources, and budget. The solution: Optimize your resources with the Conversational Support Funnel. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. So how can you manage a larger volume of queries without needing to add headcount?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

ProductPlan

MARCH 17, 2020

Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. Common inbound effort activities include: Setting the vision. But product vision alone is not enough.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. By providing educational resources to potential customers, you show them you’re committed to helping them make informed buying decisions, which builds trust and credibility. Apple, for example, sets itself apart with an easy-to-use UI.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

JULY 6, 2022

Because of this, most startups start with a rough MVP, a feeling of urgency to get the product out, and a lack of resources. Many startups don’t have the time, resources, or money to hire a product manager, so they make do with the “jack of all trades” developers. The idea is to see whether or not it sticks.

Startups 126

Startups Feedback Software User Testing Product Research 126

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. What words do they use? Do they indicate any issues with their current approach?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

DECEMBER 28, 2022

This year, we saw savvy support teams arm up with the right tools, technology, and resources to not just survive but ultimately thrive in 2022 and beyond. Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. And breathe! Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. It compiles the greatest product growth and management news, best practices, resources, and trends, freshly sourced by Emilia Korcsynska , Userpilot’s head of marketing. All the blog posts are full of data and resources.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

APRIL 30, 2018

With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call. Resources such as Clearbit can give you crucial information about both your lead and their business at a glance, including industry, location and company size.

B2C 214

B2C Research Software User Friction User Testing 214

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

DECEMBER 19, 2022

Content marketing: Content marketing consists of publishing helpful resources (usually articles) that drive organic traffic, reach other businesses early in their buyer’s journey and build loyalty amongst existing customers. WordStream publishes tons of free resources that educate and empower target customers : 10.

B2B 99

B2B User Testing Research Software Analytic Tools 99

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. There are three powerful words that are music to any support leader’s ears: “This.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Dear Strategy

AUGUST 27, 2018

Inbound and Outbound Marketing. I should start this part of the answer by referring to an article that I wrote back in 2015 entitled, “Back In My Day…” or The Real Difference Between Inbound and Outbound Marketing. And, just like inbound marketing, this takes time, money, resources and, most of all, a solid plan to back it all up.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

JANUARY 30, 2019

On live chat or bots resource pages, the bot triggers typically after 30 seconds and invites visitors to learn more about how Intercom can help them achieve their goals. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

The Product Coalition

FEBRUARY 22, 2021

Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. So that is what you are trying to do is match resources to priorities in the calendar audit. Half the CEOs will say recruiting is their number one priority.

Product Management 123

Product Management Product Manager Technical Review Software Review 123

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Read more ?. Consumer expectations for exceptional, engaging experiences are rising. The result? Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

MAY 5, 2022

Because micromarketing is highly targeted, it requires a lot of time, research, and resources to build an effective campaign. Meaning a complete loss of time and company resources. Hubspot’s CEO has been credited with creating the inbound marketing term and strategy.

Research Software 93

Research Software User Testing Customer Experience Data Visualization 93

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Are there inbound screens to Login other than the splash/opening screen? Let’s rewind for a second though. What is a user flow? User flows are for the visual learner.

Analytic Tools 75

Analytic Tools Customer Experience Customer Feedback Data Visualization 75

The Product Coalition

JULY 3, 2018

Help Saas app owners to provide more efficient self help resources to their users. The other thing I would add is that offering efficient self help resources can help a lot with that. With Support Hero, you can easily create, import, and manage our support resources. Hi Matic, Let’s get started! So tell us about Support Hero?

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

eG Innovations

FEBRUARY 14, 2023

Microsoft provide some information on the multi-dimensional metrics available from Azure Load Balancers, advice on programmatic collection of metrics and advice on metric thresholds for alerting to avoid noise, see: Diagnostics with metrics, alerts, and resource health – Azure Load Balancer | Microsoft Learn.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Intercom, Inc.

NOVEMBER 30, 2021

With the funnel, no matter how much your conversation volume grows or which resources you have on hand, you can still excel and provide customers with the fast, personal support they deserve. Human support that empowers your team to resolve complex and VIP issues seamlessly with apps and automated workflows.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 31, 2022

Did they consume too many resources? Once you’ve identified trends that reveal negative personas in your customer base, you want to optimize your marketing budget by focusing your resources on those that produce returns. Proactively identifying negative personas helps you avoid wasting resources on them. Conclusion.

Feedback Software 80

Feedback Software User Testing Research Software Data Visualization 80

Userpilot

SEPTEMBER 5, 2022

Also, some additional resources include: Userpilot’s product adoption school. It provides multiple resources such as templates, checklists, guides, real-world examples, and more. Other resources and courses for customer success management. Hubspot Academy Inbound Service Fundamentals. Price: from $9 to $49 per month.

User Testing 88

User Testing Customer Experience Customer Feedback Certifications 88

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Usage intelligence in turn helps to identify areas that are resource-intensive and a drain on profitability – such as users hanging on to old releases and functionality that requires additional support.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Centercode

AUGUST 14, 2020

Some are scaling down the number of product launches to focus their resources on a select few. No matter how niche your audience or specific your testing needs, Betabound is a reliable resource that plugs your product into the homes, tech, and sentiments of enthusiastic, pre-profiled testers from all over the world.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Userpilot

NOVEMBER 17, 2021

In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. “Finding good human resources is one of them,” Sarvana said. Anyone can sit down and build a product. But gaining acceptance from the market and acquiring customers is the bigger challenge. A few things helped here.

Customer Experience 89

Customer Experience User Friction Enterprise Document 89

Userpilot

MARCH 9, 2023

ClearCalcs uses Userpilot for: Tracking user behavior and activation rates Addressing the roadblocks in user activation Experimenting with the best in-app experiences for improving activation “The value that Userpilot creates for us is that it lets us test things that we can’t necessarily allocate dev resources to” – says Chris.

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

BrainMates

SEPTEMBER 19, 2022

The app is designed to free up resources and reduce the admin burden on the payroll and HR functions. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52