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Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Webinars play an important educational role. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Unlock the power of conversational support with our webinar.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Register for our Built for you webinar Wednesday, Sep 8 at 6pm GMT+1. Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. We also added the ability to send real-time messages when your customers take an action in your product.

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What we shipped: 7 new features to help you automate, streamline and customize your Messenger

Intercom, Inc.

It means you can: Auto-assign new messages from leads and users to their account owners via Operator and assignment rules. Easily message all accounts you own by using the “Owner” attribute when creating a message. Send low value leads an invite to your next webinar or a discount to get started and close the conversation.

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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Resource centers are a powerful tool for your customers, acting as a one-stop hub for all your inbound marketing efforts. Gather user data from multiple sources to learn more about customers’ pain points. Case studies.

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Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Intercom, Inc.

Register for our May 13th webinar. Integration with Custom Bots : If you use Custom Bots to triage inbound conversations, you can now set up Resolution Bot to jump into those conversations and answer common questions. Easier to use outbound messaging. Want to see them in action? Updated Octopods app. New Amplitude Engage app.