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Best Resources for Retention Specialists

Userpilot

To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn.

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Best Resources for Product Marketing Managers

Userpilot

Here we will share the best books, webinars, podcasts, and blogs for such a role: Books : Gain foundational knowledge with “Positioning” and “The Launch” to establish customer perception and avoid launch pitfalls. Looking into tools for product marketing managers?

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How to Become a Product Marketing Manager [+Tools and Resources]

Userpilot

Best tool for marketing automation – HubSpot : This tool helps users to grow traffic, convert more visitors, and create an efficient inbound marketing campaign. They develop product positioning, messaging , and value propositions tailored to different target audiences in the market. How to become a product marketing manager?

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Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Webinars play an important educational role. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

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How to Become a Retention Specialist [+Tools and Resources]

Userpilot

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. .

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

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Retention Specialist Career Path

Userpilot

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. .