Ask Benny

JULY 31, 2019

Why product managers should be an all-in-one deal and should be involved in everything (sales, marketing, support, etc). Should you split between inbound and outbound product managers? Or should a product manager be “full spectrum”? They should have an end to end accountability.

Outbound 60

Outbound Inbound Engineering Reference 60

B2B Product Management

DECEMBER 6, 2016

Currently in engineering or related area) thinking of moving to Product Management. Not all Product Managers need to be business savvy. There is opportunity to be fully technical in a Product Management role. In this article, we will explore the two broad categories of the Product Manager role.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Userpilot

APRIL 8, 2022

Prowly’s other co-founder, Sebastian Przyborowski, became Chief Product Officer from the beginning, tasked with turning the idea of Prowly into something tangible as well as product management. As with many bootstrapped SaaS startups, they needed to create a Minimum Viable Product (MVP). PMF survey built with Userpilot.

User Testing 95

User Testing Feedback Software Research Software Product Marketing 95

The Product Coalition

JULY 22, 2019

In this case, our daughter clearly had a vision for something she wanted to create but was struggling with some of the pieces. It’s easy, especially as product teams (whether product managers or designers or developers) to jump into problems and try and solve them. Both of our kids love to create artwork of every kind.

Customer Experience 60

Customer Experience Data Visualization Outbound Inbound 60

ProductBoard

NOVEMBER 15, 2017

productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. productboard Portal enables product managers to get the pulse of their customers.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Intercom, Inc.

AUGUST 25, 2021

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. Changing the support conversation.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

NextBigWhat

OCTOBER 30, 2020

Great vision without great people is irrelevant. Inbound marketing: A marketing strategy that attracts customers by creating valuable content and experiences tailored to them. While outbound marketing interrupts your audience, inbound marketing forms connections they are looking for and solves problems they already have.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Jane: I’m the senior product director for five teams in our London office.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. I think it’s not just the customer engagement platform, I think you need to be able to manage a customer from the opportunity management. So, is there inbound coming in? And that’s interesting, was churn not a key metric? Are you supporting them?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52