Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Shorter sales cycles.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Intercom, Inc.

OCTOBER 30, 2018

The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. Find and pick the right sales tool. The first is owned by marketing and the second by sales.

Research Software 146

Research Software Outbound Inbound Data Visualization 146

Intercom, Inc.

AUGUST 25, 2021

Now you can create webhooks in Series to trigger actions in key tools – such as keeping customer data up-to-date, sending users to your ad delivery system or passing data to advanced reporting tools, and enabling you to create more integrated and seamless campaigns. Start outbound conversations from the Inbox.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

MAY 4, 2021

The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. Now, instead of receiving lots of inbound queries when something happens, we’re able to proactively direct customers to the Intercom Messenger so they can self-serve.”. Getting ahead of known issues.

Customer Communications 118

Customer Communications Inbound Outbound Customer Experience 118

Intercom, Inc.

MARCH 7, 2022

Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing. This new setting allows you to block the same user or visitor from having more than one open inbound conversation at a time.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 74

Research Software User Testing Outbound Marketing 74

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. For example, the outbound composer in the new Inbox is designed according to a channel-first model. A simple example?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

The Product Coalition

OCTOBER 6, 2023

Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. The tools developed by the Boston-based startup Cogito that enable client businesses to assure high-quality employee-to-customer interactions are an example of this technology in action.

Research Software 138

Research Software Reporting Tools Data Visualization Automotive 138

Intercom, Inc.

AUGUST 27, 2018

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. For inbound leads I tailor the question to ask, “What drove you to request a demo?” What initially piqued your interest? How are you addressing this problem today?

Product Research 150

Product Research Outbound Inbound User Testing 150

Intercom, Inc.

JUNE 21, 2018

Max is a proponent of combining old-school techniques with new tools like using messengers to catch potential customers when they visit your site looking for a specific answer. We looked for every marketplace that had content creators, and then we searched for strings of keywords using an SEO keyword generator tool.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

AUGUST 16, 2022

By adding in-context support to your tech stack, you can turn your support team into a significant value driver – without making investments in numerous tools or increasing your headcount. 47% of customer support employees grapple with a lack of efficiency because their tools aren’t integrated with each other.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

eG Innovations

FEBRUARY 14, 2023

Utilized SNAT ports (%) A standard load balancer reports the number of outbound flows that are masqueraded to the Public IP address frontend. This metric can give an indication of how heavily your application is relying on SNAT for outbound originated flows. Counters for successful and failed outbound SNAT flows are reported.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Intercom, Inc.

AUGUST 13, 2020

So over the years, we’ve been able to build internal tools to cater to our team needs. “We’ve drastically reduced the amount of time and tools people needed to gather customer insights” Managers can now create flexible and persistent views in the Inbox for the conversations that matter on a day to day basis.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Folding Burritos

JANUARY 25, 2018

Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. Think about it as either inbound or outbound comms. The communication dimensions. decision-making)–that’s where they add the most value.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? But as with all technology, the right tools are only half the battle: you also need to ensure you’re using them in service of the right goals. The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. Common outbound effort activities include: Competitive differentiation. Product planning. Product planning.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Intercom, Inc.

MAY 6, 2020

Integration with Custom Bots : If you use Custom Bots to triage inbound conversations, you can now set up Resolution Bot to jump into those conversations and answer common questions. You can now export the exact customer and conversation data you need to external reporting tools you use. Easier to use outbound messaging.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. It also educates their existing and potential customers on how to get the best out of their tools. All this increases their online presence and subject authority.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Current tools haven’t let you do that – until today.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Dear Strategy

AUGUST 27, 2018

Inbound and Outbound Marketing. I should start this part of the answer by referring to an article that I wrote back in 2015 entitled, “Back In My Day…” or The Real Difference Between Inbound and Outbound Marketing. So, let’s give that a whirl. You can still find that article by clicking here.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

SEPTEMBER 21, 2022

Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated. Clunky legacy support tools make it hard for support agents to find the right information quickly. Support teams should be supplemented with the right tools to enable self-serve support.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. During that time, she noticed there was a huge need to automate the PR processes and there was no tool on the market to make that possible.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Business of Software Conference

NOVEMBER 16, 2023

And while advances in technology like ChatGPT and other artificial intelligence tools can now mimic humanity and sound more like humans and less robotic, they’re still imperfect tools. Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Are there inbound screens to Login other than the splash/opening screen? Let’s rewind for a second though. What is a user flow?

Analytic Tools 78

Analytic Tools Customer Experience Customer Feedback Data Visualization 78

The Product Coalition

APRIL 14, 2020

Quality Leads Come at a Price Another research in B2B lead generation shows that outbound tactics such as events and trade shows generate the highest quality leads ³. More importantly, more than half of these lead generation techniques are outbound focused.

Banking 78

Banking Research Software User Testing Customer Experience 78

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

eG Innovations

NOVEMBER 17, 2021

Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. It uses Reverse Connect, which means that no inbound ports need to be opened on the VM to set up the RDP connection.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

Intercom, Inc.

APRIL 3, 2018

So we began using our live chat tool – typically viewed as a tool for responding to website visitors – to continue engaging cold email leads. As an outbound SDR, this approach has drastically reduced the amount of time it takes me to schedule demos, and also creates meaningful, personal engagement at scale.

Outbound 218

Outbound Inbound User Testing Research Software 218

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Over the past few years, companies like Slack, Airtable, and Trello have discovered that they can achieve rapid growth by turning their product itself into a lead generation tool.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Product Research 97

Mironov Consulting

DECEMBER 2, 2019

Most will lack interviewing experience, outreach tools, and comfort re-interpreting surface complaints into underlying product problems. And I plan on some intensive personal coaching/mentoring on experience-driven outbound work: Working together to defining outcomes versus output. See Tom Sawyer and fence painting.) Sound Byte.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

NOVEMBER 20, 2018

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

NOVEMBER 20, 2022

For instance, you might have a team focus on customer acquisition using inbound and outbound projects. A roadmap tool like Miro comes in handy in this phase, providing you with templates for organizing and prioritizing your roadmap. A portfolio roadmap helps you align marketing plans from multiple marketing functions.

Onboarding KPIs 97

Onboarding KPIs Roadmap Marketing Feedback Software 97

Userpilot

OCTOBER 25, 2022

This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. The outbound strategic product management responsibilities include market research, product discovery , and the development of differentiation and positioning strategies.

Product Research 96

Product Research User Testing Customer Feedback Research Software 96