Remove Industry Remove KPI Remove Reporting Tools
article thumbnail

How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

Userpilot

On the contrary, there are too many ways to conduct a root cause analysis depending on your industry, business model, and even company size (think of Six Sigma in manufacturing, total quality management, DMAIC, etc.). In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on.

article thumbnail

Mobile App KPI Dashboard Examples and How to Use Them

The Product Coalition

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

article thumbnail

Promoting a Metrics-Driven Product and Company Culture

The Product Guy

And software developers and testers want to know that their time spent writing and testing code is purposeful. This article shares how I approached the problem, the solutions I’ve implemented, and the results I’ve seen. And at the heart of the OKR system lies metrics and data. Centralize KPI Reporting.

article thumbnail

2022 customer support trends: How support leaders are adapting

Intercom, Inc.

But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report.

article thumbnail

Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

Modern customers expect quick, personal, and effective service. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. However, KPIs identify more specific goals that can be adjusted based on performance. What are help desk metrics? Response time.

article thumbnail

14 Best Customer Analytics Platforms in 2024

Userpilot

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in! Starts at Silver’s $199/month.)